Experienced Medical Virtual Assistant – Urgent Care Support & Patient Engagement Specialist

About brighthush and the Future of Urgent Care

At brighthush, we are redefining how urgent care services are delivered in a digital-first world. Our mission is to provide patients with fast, reliable, and compassionate care by leveraging technology, data, and a highly skilled remote workforce. As a leader in the telehealth and urgent care space, brighthush is committed to improving health outcomes, reducing wait times, and ensuring that every patient feels heard and supported.

We are currently expanding our virtual support team and looking for a dedicated Medical Virtual Assistant to join our Urgent Care Support squad. This role is pivotal in bridging the gap between patients and our on‑site clinical teams, ensuring seamless communication, accurate documentation, and exceptional customer service—all from the comfort of your own home.

Why This Role Matters

Urgent care centers are the frontline of emergency medical care for millions of Americans. When a patient calls for help, they need quick answers, accurate appointment scheduling, and clear guidance on insurance and medication. As a Medical Virtual Assistant at brighthush, you will be the first point of contact for thousands of patients, making a real difference in their health journey.

Key Responsibilities

• Patient Call Management: Answer, triage, and respond to patient inquiries with professionalism, empathy, and a calm demeanor.
• Appointment Coordination: Schedule, reschedule, and cancel appointments efficiently while balancing provider availability and patient needs.
• Prescription Support: Handle refill requests, coordinate with pharmacies, and resolve medication-related concerns.
• Insurance Verification: Verify coverage, in‑network status, and pre‑authorization requirements to streamline patient visits.
• Paperwork Assistance: Guide patients through completing missing forms, uploading documents, and ensuring all records are accurate.
• Documentation & Escalation: Record all interactions in our EHR system, flag complex issues, and collaborate with clinical staff for resolution.
• HIPAA & Confidentiality: Maintain strict adherence to privacy regulations and secure handling of patient data.
• Continuous Improvement: Participate in training sessions, share feedback on workflow enhancements, and stay updated on industry best practices.

Essential Qualifications

• Minimum 1–2 years of experience in medical customer service, virtual assistance, or a medical receptionist role.
• Proficiency with EHR/EMR platforms (Athenahealth, eClinicalWorks, or comparable systems).
• Strong grasp of medical terminology, insurance processes, and scheduling protocols.
• Excellent written and verbal communication skills in English; bilingual Spanish is a plus.
• Advanced computer literacy, including proficiency with Microsoft Office, Google Workspace, and virtual communication tools.
• Exceptional problem‑solving abilities, attention to detail, and a proactive mindset.
• Reliable internet connection, a quiet workspace, and a professional phone setup.

Preferred Qualifications

• Experience in urgent care or emergency department settings.
• Knowledge of HIPAA compliance and data security best practices.
• Familiarity with telehealth platforms and virtual patient engagement tools.
• Previous exposure to bilingual patient support or multicultural patient populations.
• Certification in medical billing or coding (e.g., Certified Medical Reimbursement Specialist).

Core Skills & Competencies

• Communication: Clear, concise, and compassionate communication with patients and team members.
• Technical Proficiency: Ability to navigate multiple software systems quickly and troubleshoot basic technical issues.
• Time Management: Efficiently handle multiple tasks, prioritize urgent calls, and meet daily performance metrics.
• Team Collaboration: Work closely with clinicians, billing staff, and IT to resolve patient issues.
• Adaptability: Thrive in a fast‑paced environment and adjust to evolving protocols and technology updates.
• Customer‑Centric Mindset: Put patients first, ensuring a positive experience at every touchpoint.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Medical Virtual Assistant, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training on new EHR features, telehealth best practices, and compliance updates.
• Opportunities to transition into clinical support roles, such as Clinical Coordinator or Patient Experience Manager.
• Access to industry conferences, webinars, and certification courses at no cost.
• Performance‑based promotions and salary reviews every six months.

Work Environment & Company Culture

brighthush champions a culture of flexibility, innovation, and inclusivity. As a remote team member, you will enjoy:

• Fully remote work with a stable 7‑hour workday, allowing you to balance personal and professional commitments.
• Weekly virtual team huddles to share updates, celebrate wins, and collaborate on process improvements.
• A supportive leadership team that values transparency, open communication, and employee well‑being.
• Access to a digital wellness program, including mindfulness sessions, virtual fitness classes, and mental health resources.
• Annual company retreats and social events to foster camaraderie among remote colleagues.

Compensation, Perks, and Benefits

While the base salary for this role is competitive at $40,000 per month, brighthush offers a comprehensive benefits package designed to support your health, growth, and financial security:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company matching.
• Paid time off (PTO) and flexible vacation policy.
• Professional development stipend and tuition reimbursement.
• Employee assistance program (EAP) for mental health support.
• Technology stipend to equip your home office with the latest hardware and software.
• Employee referral bonuses and recognition programs.

How to Apply

If you are passionate about patient care, thrive in a remote setting, and want to be part of a forward‑thinking healthcare organization, we encourage you to apply today. Submit your resume, a brief cover letter outlining your experience, and any relevant certifications through our online portal.

Join brighthush and help us transform urgent care delivery—one patient call at a time.