Bilingual Energy Efficiency Customer Support Specialist – Remote, Spanish/English, Sustainable Solutions Advocate

Join brighthush – Pioneering a Sustainable, Carbon‑Neutral Future

At brighthush, we are on a mission to transform the way communities consume energy. By championing energy‑efficiency programs and empowering utility customers to make smarter, greener choices, we are building a more sustainable, equitable world for today and tomorrow. Our people‑first culture is rooted in trust, accountability, and transparency, ensuring that every team member—regardless of role, background, or identity—feels respected, valued, and equipped to thrive.

Why This Role Is Different

Forget the stereotypical call‑center grind. As a Bilingual Energy Efficiency Customer Support Specialist at brighthush, you will be the friendly voice guiding homeowners and businesses through a journey of savings, comfort, and climate impact. Each interaction is an opportunity to educate, enroll, and empower customers to reduce their energy bills while contributing to a greener planet.

Key Responsibilities – What Your Day Will Look Like

• Handle inbound calls, chat messages, and email inquiries from English‑ and Spanish‑speaking utility customers with professionalism and empathy.
• Navigate multiple program platforms to schedule home energy‑efficiency visits, enroll participants, and provide real‑time status updates.
• Deliver clear, concise explanations of program benefits, eligibility criteria, and technical details using scripted talking points, verbatim scripts, or simple usage guides as appropriate.
• Assist customers with technical troubleshooting related to smart thermostats, energy‑monitoring devices, and online portals.
• Document each interaction accurately in our CRM, ensuring data integrity for performance tracking and continuous improvement.
• Monitor personal performance dashboards, meet or exceed daily, weekly, and monthly service level goals, and proactively seek coaching to improve metrics.
• Collaborate with cross‑functional teams—including program managers, technical support, and compliance officers—to resolve complex issues and enhance the overall customer experience.
• Participate in regular training sessions, webinars, and knowledge‑share meetings to stay current on evolving energy‑efficiency initiatives and regulatory changes.
• Promote brighthush’s sustainability values by consistently reinforcing the environmental impact of each customer’s actions.

Essential Qualifications – What You Must Bring

• Education: High School Diploma or GED (required).
• Bilingual Proficiency: Fluent in both English and Spanish, with the ability to switch seamlessly between languages during calls.
• Typing Speed: Minimum 35 words per minute to ensure efficient data entry.
• Customer‑Facing Experience: At least 6 months of experience in a call‑center, retail, hospitality, or other customer‑service environment; inbound/outbound sales experience is a plus.
• Reliability: Perfect attendance record and punctuality; ability to adhere to a structured schedule with set breaks and lunch periods.
• Technical Comfort: Ability to quickly learn and navigate multiple software platforms, CRM tools, and scheduling systems.
• Performance‑Driven Mindset: Demonstrated ability to meet or exceed performance metrics and a “How can I help you?” attitude.

Preferred Qualifications – What Will Set You Apart

• Previous experience in the energy‑efficiency, utilities, or sustainability sector.
• Sales‑oriented background with a focus on customer satisfaction rather than hard‑sell tactics.
• Certification in customer service excellence (e.g., HDI, CCSP) or related fields.
• Familiarity with remote work tools such as Zoom, Slack, Microsoft Teams, and cloud‑based ticketing systems.
• Experience handling multi‑channel support (phone, chat, email) in a fast‑paced environment.

Core Skills & Competencies for Success

• Communication: Clear, articulate, and courteous verbal and written communication in both languages.
• Active Listening: Ability to understand customer needs, ask probing questions, and provide tailored solutions.
• Problem Solving: Quick identification of issues and resourceful resolution using available tools and knowledge bases.
• Time Management: Efficiently juggle multiple tasks, scripts, and platforms without sacrificing quality.
• Empathy & Patience: Demonstrated compassion for customers navigating technical or financial concerns.
• Data‑Driven Mindset: Comfort reviewing performance metrics and using insights to improve personal and team outcomes.
• Adaptability: Thrive in a dynamic environment where each call may involve a different utility provider, program, or service need.

Remote Work Essentials – Set Yourself Up for Success

Equipment Provided: brighthush supplies a company‑branded laptop, necessary software licenses, and a headset to ensure crystal‑clear audio.

Internet Requirements: Minimum 10 Mbps upload / 20 Mbps download with 99 % latency reliability. A wired Ethernet connection is preferred for stability. Use a free speed test (search “Google free speed test”) to verify your connection.

Home Office Environment: A dedicated, distraction‑free workspace with two power outlets, a reliable internet connection, and a quiet setting is mandatory. You will be on the phone for the entirety of your shift, so personal interruptions must be minimized.

Compensation, Perks & Benefits – Investing in You

• Hourly Rate: $18.75 per hour, reflecting competitive market standards for bilingual support roles.
• Internet Stipend: $65 per month to offset home‑office connectivity costs.
• Medical, Dental, Vision: Comprehensive coverage with a company‑paid health‑care concierge service to help you navigate benefits.
• Retirement Savings: 401(k) plan with generous company match.
• Paid Time Off: Vacation, sick, personal, and parental leave—designed to support work‑life balance.
• Volunteer Time Off: Paid hours to give back to your community, reinforcing brighthush’s commitment to social responsibility.
• Recognition Program: Earn points for outstanding performance and exchange them for gift cards.
• Employee Assistance Program: Resources to help you manage daily responsibilities, mental health, and financial wellness.
• Learning & Development: On‑demand training courses, webinars, and career‑pathing resources to accelerate your professional growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. Successful specialists often progress to:

• Team Lead or Supervisor: Oversee a group of bilingual agents, coach performance, and shape operational strategies.
• Program Coordinator: Manage specific energy‑efficiency initiatives, liaise with utility partners, and drive enrollment targets.
• Quality Assurance Analyst: Evaluate call quality, develop best‑practice scripts, and ensure compliance with regulatory standards.
• Training Specialist: Design and deliver onboarding and continuous‑learning programs for new hires.
• Operations Manager: Lead multi‑site remote teams, optimize workflows, and contribute to strategic planning.

Our commitment to internal mobility means you’ll have access to mentorship, tuition reimbursement for relevant certifications, and regular performance reviews that map out clear next steps.

Culture & Values – What It’s Like to Work at brighthush

People‑First Philosophy: We prioritize employee well‑being, fostering an inclusive environment where every voice matters.

Sustainability at the Core: Every project you touch directly contributes to carbon‑reduction goals, giving your work purpose beyond the paycheck.

Collaboration & Transparency: Open communication channels, regular town‑halls, and cross‑departmental projects ensure you’re always in the loop.

Diversity & Inclusion: We celebrate the richness of varied perspectives, backgrounds, and experiences, believing they drive innovation.

Recognition & Celebration: From monthly shout‑outs to annual awards, we celebrate milestones, big and small.

Application Process – Take the Next Step

If you are passionate about helping customers save money, love the challenge of multitasking across platforms, and want to be part of a forward‑thinking, sustainability‑driven organization, we want to hear from you. Apply today and start a rewarding career with brighthush—where your bilingual talent fuels a greener future.