Customer Development Specialist – Inside Sales Champion for Pet Health (North Central Region) – Relationship Building, Digital Engagement & Territory Growth

Welcome to brighthush – Where Passion for Animals Meets Innovative Sales Excellence

At brighthush, we believe that healthier animals lead to healthier communities, thriving farms, and happier homes. As a global leader in animal health, our mission is to create breakthrough products and services that prevent and treat disease in both farm animals and beloved pets. Our vision—Food and Companionship Enriching Life—drives every decision, and our purpose—to Go Beyond for Animals, Customers, Society, and Our People—guides us to push boundaries, champion sustainability, and nurture a culture of inclusion.

Joining brighthush means becoming part of a diverse, forward‑thinking team that values fresh ideas, collaborative problem‑solving, and continuous learning. Whether you’re a seasoned sales professional or an emerging talent eager to make an impact, you’ll find a supportive environment that celebrates individuality and empowers you to reach new career heights.

Why This Role Matters

As a Customer Development Specialist (also known as an Inside Sales Representative) within our US Sales Group for Pet Health, you will be the driving force behind expanding the reach of brighthush’s innovative product portfolio across the North Central United States. Your expertise in relationship building, digital engagement, and strategic territory management will directly influence the health and wellbeing of countless animals, while delivering measurable growth for the business.

Key Responsibilities – Your Day‑to‑Day Impact

• Strategic Relationship Management: Cultivate and sustain long‑term partnerships with key veterinary practices, understanding their unique challenges and positioning brighthush solutions that address real‑world needs.
• Territory Planning & Execution: Collaborate with assigned sales districts to develop comprehensive business plans, nurture leads, and execute targeted strategies that maximize sales performance in Des Moines, Iowa City, and Rochester, MN.
• Multi‑Channel Customer Engagement: Leverage a blended approach of phone, email, virtual meetings, and customized digital content to engage veterinarians, using our proprietary CRM platform (formerly known as Veeva CRM) to deliver tailored offers and educational resources.
• Product Expertise & Launch Leadership: Maintain deep technical knowledge of the entire brighthush product suite, championing new product introductions and brand initiatives with confidence and credibility.
• Performance Metrics & Reporting: Track and analyze key sales metrics, pipeline health, and customer satisfaction scores, ensuring you meet or exceed quarterly and annual targets.
• Cross‑Functional Collaboration: Partner with marketing, veterinary affairs, and supply chain teams to align messaging, resolve customer issues, and deliver a seamless experience from order to delivery.
• Continuous Learning & Innovation: Stay ahead of industry trends, competitor activity, and emerging technologies, sharing insights that help shape future sales strategies.

Essential Qualifications – What You Bring to the Table

• Education: Associate degree or High School Diploma / GED with equivalent professional experience.
• Sales Experience: Proven background in inside sales, preferably within the animal health or related life‑science sectors.
• Customer Value Selling (CVS) Aptitude: Demonstrated ability to apply value‑based selling methodologies that focus on solving customer problems and delivering measurable ROI.
• Digital Tool Proficiency: Comfortable navigating CRM platforms (formerly Salesforce/Veeva) and collaboration tools (formerly MS Teams) to manage pipelines, document interactions, and communicate effectively.
• Communication Skills: Strong verbal and written communication, with the ability to present complex information in a clear, compelling manner.
• Self‑Motivation & Organization: Ability to work independently in a remote setting while staying disciplined, organized, and goal‑oriented.

Preferred Qualifications – Give Yourself an Edge

• Higher Education: Bachelor’s degree (BS/BA) in Business, Life Sciences, or a related field.
• Veterinary Background: Registered Veterinary Technician (RVT) certification or equivalent hands‑on experience in companion animal care.
• Industry Insight: In‑depth knowledge of the Companion Animal market, including key customers, product trends, and regulatory considerations.
• Creative Problem‑Solving: Track record of designing innovative solutions that address customer pain points and drive adoption.
• Presentation Excellence: Experience delivering virtual and in‑person presentations that influence decision‑makers.

Core Skills & Competencies for Success

• Relationship Building: Ability to earn trust quickly and maintain strong, collaborative partnerships.
• Analytical Thinking: Skill in interpreting data, identifying patterns, and making data‑driven recommendations.
• Adaptability: Comfort with a fast‑changing environment, shifting priorities, and evolving product portfolios.
• Digital Savvy: Proficiency with virtual meeting platforms, digital content creation, and remote engagement tactics.
• Time Management: Expertise in balancing multiple accounts, leads, and projects without sacrificing quality.

Career Growth & Learning Opportunities at brighthush

At brighthush, your professional development is a top priority. As a Customer Development Specialist, you will have access to:

• Mentorship Programs: Pairing with senior sales leaders who provide guidance, feedback, and career coaching.
• Continuous Education: Tuition reimbursement for relevant certifications, webinars, and industry conferences.
• Leadership Pathways: Clear advancement tracks toward roles such as Territory Manager, Regional Sales Director, or Product Specialist.
• Cross‑Functional Rotations: Opportunities to work temporarily with marketing, veterinary affairs, or supply chain teams to broaden your skill set.
• Innovation Labs: Participation in internal think‑tanks focused on digital sales enablement and emerging animal‑health technologies.

Work Environment & Culture – The brighthush Difference

brighthush fosters a culture where every voice matters. Our core values—Integrity, Collaboration, Innovation, and Respect—shape a workplace that is:

• Inclusive: Employee Resource Groups (ERGs) empower underrepresented communities and promote cultural awareness.
• Flexible: Remote work is the norm, with a requirement only that you reside within the North Central region (Des Moines, Iowa City, or Rochester, MN).
• Supportive: Managers prioritize work‑life balance, offering flexible schedules and encouraging regular check‑ins.
• Purpose‑Driven: Every project ties back to improving animal health, reinforcing a sense of meaning in daily tasks.

Compensation, Perks & Benefits – Investing in You

We recognize that competitive compensation and comprehensive benefits are essential to attracting top talent. While exact figures may vary based on experience, the typical range for this role is between $33.00 and $45.00 per hour. In addition to base pay, you will be eligible for:

• Performance‑Based Bonus: Annual bonus tied to individual and company performance metrics.
• Retirement Savings: Up to 6% 401(k) matching to help you build a secure financial future.
• Health & Wellness Packages: Medical, dental, vision, and prescription drug coverage, plus flexible spending accounts for healthcare and dependent care.
• Parental Leave: Generous 8‑week paid parental leave to support new families.
• Time Off & Shutdowns: Two week‑long company shutdowns (mid‑summer and year‑end) in addition to standard PTO, ensuring you have ample time to recharge.
• Relocation Assistance: Multiple relocation packages available for candidates moving within the eligible region.
• Employee Resource Groups: Nine ERGs that foster community, mentorship, and professional growth.
• Well‑Being Programs: Employee assistance program, fitness benefits, and access to clubs and activities that promote mental and physical health.
• Technology Stipend: Support for home office setup, ensuring you have the tools needed for remote success.

Travel Requirements

This position involves minimal travel—approximately 5‑10% of the time—primarily for regional meetings, training sessions, and occasional on‑site visits to key veterinary partners.

Commitment to Diversity, Equity & Inclusion

brighthush is dedicated to building a workforce that reflects the diverse communities we serve. We recognize that underrepresented groups often self‑select out of the applicant pool if they don’t meet every single qualification. If you feel you could be a great fit for this role, even if you don’t meet every listed requirement, we strongly encourage you to apply. Your unique perspective could be exactly what we need to drive innovation and growth.

How to Apply

Ready to make a meaningful impact on animal health while advancing your sales career? Click the link below to submit your application through our secure portal. We look forward to learning how your talents align with the mission and values of brighthush.

Apply To This Job

Join brighthush – Transform Lives, One Animal at a Time

If you are passionate about delivering exceptional customer experiences, thrive in a digitally enabled sales environment, and want to be part of a purpose‑driven organization that values diversity and continuous growth, brighthush is the place for you. Take the next step in your career and help us go beyond for animals, customers, society, and our people.

Apply today and become a catalyst for healthier, happier animals across the North Central United States!