Supervisor‑Sales Call Center Customer Service Leader – Remote Team Management, Customer Experience Excellence & Revenue Growth (NY Region)

Welcome to brighthush – Where Connection Meets Innovation

At brighthush, we don’t just power networks; we empower people. Our mission is to connect millions of individuals, families, and businesses to the moments that matter most—whether that’s a heartfelt conversation, a critical work collaboration, or the latest entertainment experience. As a leader in telecommunications and digital services, brighthush thrives on creativity, bold ideas, and a relentless drive to make technology feel personal.

Our culture is built on the belief that listening is the first step to learning. The #brighthushLife community celebrates curiosity, collaboration, and the courage to challenge the status quo. From bustling city hubs to remote home offices, we bring together diverse talent that shares a common purpose: delivering world‑class service while shaping the future of connectivity.

Why This Role Matters

As a Supervisor – Sales Call Center Customer Service, you will be the cornerstone of our customer‑care operation. You’ll lead a high‑performing team of agents who handle inquiries about devices, billing, and a wide range of services. Your guidance will ensure every interaction reflects brighthush’s promise of outstanding service, rapid issue resolution, and a seamless customer journey. This is more than a supervisory position—it’s an opportunity to mentor, inspire, and drive measurable business results.

Key Responsibilities

• Team Leadership & Development: Recruit, onboard, coach, and retain a motivated team of call‑center professionals. Conduct regular performance reviews, set clear goals, and create individualized development plans.
• Operational Excellence: Monitor call volume, staffing levels, and service metrics to guarantee optimal efficiency. Adjust schedules and resources proactively to meet peak demand.
• Quality Assurance: Listen to live and recorded calls, provide constructive feedback, and implement continuous‑improvement initiatives that elevate the customer experience.
• Policy & Procedure Enforcement: Apply brighthush’s policies, procedures, and compliance guidelines consistently. Serve as a role model for ethical conduct, professionalism, and sound judgment.
• Customer Issue Resolution: Empower agents to resolve complex billing, device, and service issues quickly. Escalate when necessary while maintaining ownership of the customer’s outcome.
• Data‑Driven Decision Making: Analyze performance dashboards, identify trends, and present actionable insights to senior leadership.
• Cross‑Functional Collaboration: Partner with sales, technical support, and product teams to align messaging, share feedback, and improve service offerings.
• Training & Knowledge Sharing: Design and deliver ongoing training modules on product updates, soft‑skill techniques, and compliance requirements.
• Culture Champion: Foster an inclusive, high‑energy environment where every team member feels valued, heard, and motivated to exceed expectations.

Essential Qualifications

• Education & Experience: Bachelor’s degree or a minimum of four years of relevant professional experience. Military experience that demonstrates leadership is also valued.
• Leadership Track Record: At least four years of proven experience supervising a customer‑service or call‑center team, preferably in a sales‑oriented environment.
• Customer‑Centric Mindset: Demonstrated ability to deliver exceptional service, resolve issues efficiently, and maintain high satisfaction scores.
• Flexibility: Willingness to work evenings, weekends, and holidays as business needs dictate.
• Location Requirement: Home office must be within a 75‑mile radius of Garden City, NY to attend occasional in‑person trainings and meetings.

Preferred (But Not Mandatory) Qualifications

• Additional degree or certifications in business, communications, or related fields.
• Hands‑on experience with technical products or services, such as mobile devices, broadband, or IoT solutions.
• Previous experience leading a remote or hybrid team.
• Familiarity with workforce management tools, CRM platforms, and performance analytics software.

Core Skills & Competencies

• Communication: Clear, persuasive, and empathetic verbal and written communication skills.
• Problem Solving: Ability to quickly assess complex situations, identify root causes, and implement effective solutions.
• Time Management: Expert multitasker who can prioritize competing demands without sacrificing quality.
• Coaching Ability: Talent for developing others, delivering feedback constructively, and celebrating successes.
• Analytical Acumen: Comfortable interpreting data, spotting trends, and translating insights into action.
• Technology Savvy: Proficient with call‑center software, ticketing systems, and basic troubleshooting of consumer tech.
• Resilience: Thrives in fast‑paced, ever‑changing environments and maintains composure under pressure.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Supervisor, you will have access to:

• Leadership development programs that prepare you for senior management roles.
• Mentorship from seasoned executives across sales, operations, and technology.
• Tuition assistance for relevant certifications or degree programs.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.
• Opportunities to transition into regional management, operations strategy, or product enablement roles.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from the comfort of your home while staying deeply connected to the brighthush community. We provide:

• State‑of‑the‑art home office stipends for ergonomic furniture, high‑speed internet, and collaboration tools.
• Regular virtual town halls, team‑building events, and #brighthushLife challenges that keep morale high.
• An inclusive culture that celebrates diversity, equity, and belonging. Employee resource groups (ERGs) support everything from veterans to LGBTQ+ allies.
• Transparent communication channels where ideas are welcomed, and innovative thinking is rewarded.

Compensation, Perks & Benefits

brighthush offers a competitive, performance‑driven compensation package designed to recognize your contributions.

• Base Salary: $72,500 – $126,000 annually (range varies by location, experience, and skill set).
• Incentive Pay: Bonus eligibility, overtime, shift differentials, holiday pay, and allowance programs.
• Health & Wellness: Comprehensive medical, dental, vision, short‑ and long‑term disability, and life insurance options.
• Financial Security: 401(k) plan with company match, employee stock purchase program, and financial counseling services.
• Paid Time Off: Up to 15 vacation days for new hires, increasing with tenure, plus 8 company‑paid holidays, 6 personal days, parental leave, adoption assistance, and flexible PTO.
• Additional Perks: Pet insurance, identity theft protection, group home & auto insurance, tuition assistance, and exclusive employee discounts on brighthush products and services.
• Remote Work Support: Home office equipment allowance, virtual wellness programs, and regular in‑person training sessions.

How to Apply

If you are ready to lead a dynamic team, champion exceptional customer experiences, and grow your career within a forward‑thinking organization, we want to hear from you. Even if you don’t meet every “preferred” qualification, brighthush encourages you to apply—your unique perspective could be exactly what we need.

Click the link below to submit your application and start your journey with brighthush today:

Apply to This Position at brighthush

Join the brighthush Family

At brighthush, you’ll be part of a purpose‑driven team that values integrity, curiosity, and collaboration. We believe that when you’re empowered to bring your whole self to work, you’ll deliver the kind of service that turns customers into lifelong advocates. Take the next step in your career—apply now and help us illuminate the world, one connection at a time.