Bilingual French Customer Service Representative – Remote Insurance & Auto Loan Support (Contract‑to‑Hire)
Join brighthush – Where Exceptional Service Meets Global Impact
At brighthush, we believe that every customer interaction is an opportunity to build trust, solve problems, and create lasting relationships. As a leading provider of technology‑enabled business solutions, brighthush partners with organizations across North America, Europe, and Asia to deliver innovative services that transform industries. Our remote teams are the backbone of this mission, providing critical support that keeps our clients moving forward. If you are fluent in French and English, love helping people, and thrive in a fast‑paced, phone‑centric environment, this is your chance to become a valued member of the brighthush family.
Why This Role Is a Perfect Fit for You
We are seeking a dedicated Bilingual French Customer Service Representative to join our fully remote support team. In this contract‑to‑hire position, you will be the voice of brighthush for customers navigating insurance questions related to auto loans and leases. Your expertise will ensure that documentation is accurate, policies are understood, and issues are resolved quickly—without any sales or collections pressure.
Key Responsibilities – What You’ll Do Every Day
- High‑Volume Call Management: Answer inbound calls and initiate outbound calls to customers, insurance providers, and other stakeholders, maintaining a professional and courteous tone.
- Insurance Issue Resolution: Assist customers with missing documentation, policy cancellations, coverage discrepancies, and payment concerns, guiding them through each step.
- Verification & Documentation: Contact insurance carriers to confirm policy details, obtain required forms, and ensure all records are up‑to‑date in brighthush’s internal systems.
- Clear Communication: Explain insurance requirements, next‑step actions, and timelines in both French and English, ensuring customers fully understand their responsibilities.
- Accurate Record‑Keeping: Log every interaction, update case notes, and maintain data integrity within the CRM and related platforms.
- Message Management: Leave scripted, professional voicemails when customers or insurance representatives are unavailable, and follow up promptly.
- Compliance & Quality Assurance: Adhere to established procedures, regulatory guidelines, and brighthush’s quality standards at all times.
- Performance Metrics: Meet or exceed productivity, attendance, and quality targets while delivering a consistently positive customer experience.
Essential Qualifications – What You Must Bring
- Fluency in French and English—both spoken and written.
- High school diploma or equivalent; additional education is a plus.
- At least 1 year of customer‑service experience in environments such as call centers, retail, hospitality, office support, data entry, or other customer‑facing roles.
- Typing speed of 30+ words per minute with high accuracy.
- Strong verbal communication, active listening, and problem‑solving abilities.
- Comfort with spending the majority of the workday on the phone.
- Self‑motivation and the ability to work independently in a remote setting.
- Positive attitude, professional phone presence, and a stable work history.
Preferred Qualifications – What Sets You Apart
- Previous experience in a high‑volume call‑center environment.
- Background in financial services, insurance, or auto‑loan support.
- Familiarity with CRM platforms, web‑based ticketing systems, or similar tools.
- Experience using scripts and meeting performance metrics.
- Demonstrated ability to handle complex, multi‑step processes while maintaining composure.
Core Skills & Competencies for Success
- Multilingual Communication: Ability to switch seamlessly between French and English, tailoring language to the customer’s level of understanding.
- Attention to Detail: Precise documentation and data entry to keep records error‑free.
- Time Management: Efficiently juggle multiple calls, follow‑ups, and documentation tasks within tight deadlines.
- Empathy & Patience: Recognize customer emotions, respond with compassion, and de‑escalate challenging situations.
- Technical Aptitude: Quick learner of new software, navigation of web‑based systems, and comfort with remote‑work tools (e.g., video conferencing, collaboration platforms).
Comprehensive Training & Ongoing Development
All new hires participate in a paid, immersive training program designed to set you up for success:
- Classroom‑Style Instruction: Core concepts of insurance processes, brighthush policies, and customer‑service best practices.
- System Training: Hands‑on experience with our CRM, documentation portals, and call‑handling software.
- Job Shadowing: Observe seasoned agents handling real calls, followed by guided practice.
- Supervised Call Handling: Live calls with real‑time coaching to refine tone, pacing, and problem‑resolution techniques.
- Continuous Coaching: Regular feedback sessions, performance reviews, and skill‑building workshops.
Successful completion of the training assessment unlocks your full schedule and paves the way for a permanent position.
Compensation, Benefits & Perks
Pay Rate: $16.00 per hour (consistent throughout the contract period). Compensation may be adjusted based on experience, location, and internal equity.
Benefits (eligible after meeting classification and tenure requirements)
- Medical, dental, and vision coverage.
- Critical illness, accident, and hospital indemnity plans.
- 401(k) retirement plan with pre‑tax and Roth contribution options.
- Voluntary life and AD&D insurance for employees and dependents.
- Short‑ and long‑term disability coverage.
- Health Savings Account (HSA) options.
- Transportation reimbursement or stipend.
- Employee Assistance Program (EAP) for personal and professional support.
- Paid Time Off (PTO), vacation, and sick leave accruals.
Work Schedule & Flexibility
Our remote model offers multiple schedule options to accommodate different lifestyles:
- Standard Shift: Monday‑Friday, 10:30 AM – 7:00 PM CST.
- Alternate Shift: Tuesday‑Friday, 10:30 AM – 7:00 PM CST, plus Saturday, 7:00 AM – 4:00 PM CST.
All training sessions run Monday‑Friday, 8:30 AM – 5:00 PM CST, ensuring you receive consistent guidance before stepping into live calls.
Career Growth & Advancement at brighthush
brighthush is committed to nurturing talent from within. As you master the fundamentals of insurance support, you can explore pathways such as:
- Senior Customer Service Specialist – handling escalated cases and mentoring new agents.
- Team Lead or Supervisor – overseeing a group of bilingual representatives, driving performance, and shaping process improvements.
- Quality Assurance Analyst – focusing on call quality, compliance, and continuous improvement initiatives.
- Operations Analyst – leveraging data insights to optimize workflow and enhance customer satisfaction.
- Cross‑Functional Opportunities – transition into training, workforce management, or product support roles within brighthush’s broader ecosystem.
Our culture of internal mobility means your career trajectory is limited only by your ambition and dedication.
Why brighthush Is a Great Place to Work
- Inclusive Culture: We celebrate diversity and foster an environment where every voice is heard.
- Remote‑First Philosophy: Work from anywhere in the United States while staying connected through collaborative technology.
- Community Impact: brighthush partners with nonprofit initiatives and encourages employee volunteerism.
- Recognition Programs: Celebrate achievements through awards, spot bonuses, and peer‑to‑peer recognition.
- Continuous Learning: Access to online courses, certifications, and industry webinars to keep your skills sharp.
Application Process – Take the Next Step
If you are bilingual in French and English, enjoy solving problems, and are ready for a remote role with long‑term potential, we invite you to apply today. Follow these steps:
- Submit your updated resume highlighting relevant experience.
- Complete the brief online questionnaire to confirm language proficiency and availability.
- Participate in a virtual interview with a brighthush hiring manager.
- Receive an invitation to the paid training program upon selection.
Our application window closes on October 26, 2026. Early submissions are encouraged, as we review candidates on a rolling basis.
Equal Opportunity Commitment
brighthush is an equal‑opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by law. We also comply with local fair‑chance ordinances and respect all applicable employment regulations.
Ready to Make an Impact?
Join brighthush and become the trusted voice that guides customers through insurance complexities, ensuring their auto‑loan journeys are smooth and stress‑free. Your bilingual expertise will be the bridge that connects people to solutions—one call at a time.