Customer Development Specialist – Regional Inside Sales Leader for Pet Health (Remote – The Carolinas)

About brighthush – Pioneering Health for Animals Everywhere

At brighthush, the world of animal health is more than a business—it’s a mission to enrich the lives of pets, farm animals, and the people who love them. As a global leader in veterinary solutions, brighthush combines cutting‑edge science, innovative product development, and a deep commitment to sustainability to protect animal health and improve food security worldwide. Our vision—Food and Companionship Enriching Life—drives every decision, and our purpose—to Go Beyond for Animals, Customers, Society, and Our People—guides us in creating a better future for all.

We pride ourselves on a culture that celebrates diversity, inclusion, and bold thinking. By bringing together dynamic individuals from varied backgrounds, we foster an environment where fresh ideas flourish, collaboration thrives, and every team member feels empowered to make a meaningful impact. If you’re passionate about animal health and eager to grow your career in a forward‑thinking organization, brighthush is the place to be.

Why This Role Matters

The Customer Development Specialist (also known as an Inside Sales Representative) is the frontline champion of brighthush’s pet health portfolio across the Carolinas. You will be the trusted advisor to veterinary practices, leveraging a modern, multi‑channel sales approach to deliver tailored solutions that improve animal health outcomes while driving revenue growth. This role blends relationship building, strategic planning, and digital engagement to create an exceptional customer experience.

Key Responsibilities

• Strategic Relationship Management: Build and nurture long‑term partnerships with key veterinary practices, understanding their unique challenges and aligning brighthush solutions to meet their needs.
• Territory Planning & Execution: Collaborate with regional sales districts to develop detailed business plans, identify high‑potential accounts, and execute targeted initiatives that accelerate sales performance.
• Multi‑Channel Customer Engagement: Utilize a blend of phone, email, video conferencing, and digital content platforms to engage customers remotely, delivering personalized offers and educational resources.
• Product Expertise & Launch Support: Maintain deep technical knowledge of brighthush’s pet health portfolio, champion new product introductions, and lead brand initiatives that resonate with veterinary professionals.
• Data‑Driven Decision Making: Leverage the brighthush CRM system (formerly known as Veeva) to track interactions, analyze buying patterns, and refine outreach strategies based on real‑time insights.
• Performance Metrics Management: Meet or exceed defined sales targets, pipeline development goals, and customer satisfaction scores, ensuring the territory consistently delivers strong results.
• Cross‑Functional Collaboration: Partner with marketing, veterinary affairs, and customer support teams to align messaging, resolve issues, and deliver a seamless experience for clients.
• Travel & Field Presence: Participate in occasional on‑site visits, trade shows, and regional events (5‑10% travel) to strengthen relationships and stay current on market trends.

Minimum Qualifications (What You Need to Succeed)

• Education: Associate degree or high school diploma/GED with relevant experience.
• Experience: Proven background in inside sales, preferably within the animal health or veterinary sector.
• Technical Proficiency: Strong aptitude for Customer Value Selling (CVS) methodology and fluency with digital sales tools, including CRM platforms (e.g., Salesforce or brighthush CRM) and collaboration suites such as Microsoft Teams.
• Communication Skills: Excellent verbal and written communication, with the ability to convey complex product information clearly and persuasively.
• Self‑Motivation: Demonstrated ability to work independently in a remote environment while maintaining high levels of productivity and accountability.

Preferred Qualifications (What Gives You a Competitive Edge)

• Higher Education: Bachelor’s degree (BS/BA) in Business, Life Sciences, or a related field.
• Veterinary Background: Certified Registered Veterinary Technician (RVT) or equivalent experience in veterinary practice.
• Industry Insight: In‑depth knowledge of the companion animal market, including trends, key players, and emerging therapeutic areas.
• Presentation & Influencing Skills: Ability to deliver compelling product presentations and influence decision‑makers at veterinary clinics.
• Problem‑Solving Acumen: Track record of identifying customer pain points and crafting innovative, value‑added solutions using brighthush’s portfolio.
• Creative Solution Development: Experience designing customized promotional programs or educational initiatives that drive adoption.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering value to veterinary professionals and their animal patients.
• Analytical Thinking: Ability to interpret sales data, forecast trends, and adjust tactics accordingly.
• Digital Savvy: Comfort with virtual selling tools, e‑learning platforms, and social media engagement.
• Collaboration: Strong team player who can partner across functions to achieve shared goals.
• Adaptability: Thrive in a fast‑changing environment, embracing new technologies and market dynamics.
• Time Management: Efficiently prioritize tasks, manage a remote work schedule, and meet deadlines.

Compensation & Benefits Overview

Base Compensation: The hourly rate for this role is anticipated to range from $33.03 to $45.00, commensurate with experience, education, and demonstrated performance.

Performance Incentives: Eligibility for an annual bonus tied to both individual and company performance metrics.

Retirement Savings: Up to 6% matching on 401(k) contributions, helping you build a secure financial future.

Paid Time Off & Leave: Generous PTO, two week‑long company shutdowns (mid‑summer and year‑end), and an 8‑week parental leave program.

Health & Wellness: Comprehensive medical, dental, vision, and prescription drug coverage; flexible spending accounts for healthcare and dependent care; employee assistance program; fitness benefits; and wellness initiatives.

Work‑Life Flexibility: Remote work arrangement with the expectation to reside in the Carolinas (Greenville, Charlotte, Charleston, or Columbia, SC). Flexible scheduling to balance personal and professional commitments.

Professional Development: Access to continuous learning resources, industry conferences, and internal mentorship programs to accelerate career growth.

Community & Inclusion: Participation in nine Employee Resource Groups, fostering a supportive network for diverse backgrounds and interests.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the company’s commitment to internal mobility. As a Customer Development Specialist, you will gain:

• Hands‑on experience with cutting‑edge animal health products and digital sales platforms.
• Exposure to strategic account planning and cross‑functional collaboration.
• Opportunities to advance into senior inside sales, field sales, or product management roles.
• Mentorship from seasoned leaders in the pet health division.
• Access to specialized training programs in veterinary science, sales excellence, and leadership development.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from the comfort of your home while staying connected through virtual collaboration tools. brighthush’s culture is built on:

• Inclusivity: A workplace where every voice is heard, and diverse perspectives drive innovation.
• Purpose‑Driven Impact: Knowing that your daily efforts directly improve animal health and the well‑being of pet owners.
• Recognition: Regular acknowledgment of achievements through awards, spot bonuses, and public celebration.
• Community Engagement: Volunteer initiatives, charitable partnerships, and sustainability projects that give back to the communities we serve.

How to Apply

If you are ready to join a purpose‑focused organization that values your expertise, encourages continuous learning, and offers a supportive, inclusive environment, we want to hear from you. Click the link below to submit your application and start your journey with brighthush today.

Apply To This Job

Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected characteristic. If you don’t meet every single qualification but believe you can excel in this role, we encourage you to apply—your unique perspective could be exactly what we need.

Technology & Data Privacy

brighthush may use automated tools, including artificial intelligence, to assist in the recruitment process. These tools help ensure a consistent, structured evaluation of applications but do not replace human judgment. All hiring decisions are made by qualified personnel. For more information on how we protect your personal data, please review brighthush’s Workforce Privacy Notice.

Join brighthush and Make a Difference

Every day, brighthush’s team members make a tangible impact on animal health, food safety, and the lives of pet owners across the globe. As a Customer Development Specialist, you will be at the heart of that mission—delivering innovative solutions, building lasting relationships, and driving growth in a vibrant, supportive environment. Take the next step in your career and help us go beyond for animals, customers, society, and our people.