Bilingual French & English Travel Customer Support Specialist – Remote & Onsite – Join brighthush’s Global Hospitality Team

About brighthush

brighthush is a trailblazing global travel platform that redefines how people discover, book, and experience the world. With a presence in over 200 countries and a community of millions of travelers, we blend cutting‑edge technology with a passion for hospitality to deliver seamless journeys from the first click to the last memory. Our mission is simple: make travel accessible, enjoyable, and unforgettable for everyone, everywhere.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, multicultural team that thrives on innovation, collaboration, and a relentless focus on customer delight. We celebrate diversity, encourage continuous learning, and empower our people to take ownership of their careers. Whether you’re a seasoned support professional or just starting out, you’ll find a supportive environment that rewards creativity, initiative, and a genuine love for travel.

Role Overview

We are looking for a French‑English Bilingual Customer Support Specialist to join our international support squad. In this role, you’ll be the frontline ambassador for brighthush, delivering world‑class assistance to travelers across the globe. You’ll handle inquiries via phone, chat, and email, resolving issues related to reservations, payments, cancellations, and account management. Your empathy, problem‑solving skills, and commitment to excellence will help us maintain our reputation for outstanding customer service.

Key Responsibilities

• Multilingual Support Excellence – Provide clear, courteous, and professional assistance in both French and English, ensuring every customer feels heard and valued.
• Issue Resolution & Guidance – Address a wide range of customer inquiries, from booking confirmations to payment disputes, guiding users through our platform’s features and processes.
• Quality & Efficiency – Meet or exceed performance metrics, including response time, first‑contact resolution, and customer satisfaction scores.
• Collaboration & Knowledge Sharing – Work closely with cross‑functional teams (Product, Engineering, Finance) to resolve complex issues and contribute to continuous improvement initiatives.
• Data Accuracy & Documentation – Maintain accurate records of customer interactions, update knowledge base articles, and provide feedback on system enhancements.
• Shift Flexibility – Operate within a rotational schedule (09:00‑19:00, Monday‑Sunday) to support our global customer base.

Essential Qualifications

• Fluency in French (C2 or higher) and strong command of English (B2 or higher) – both written and spoken.
• Minimum of 1‑2 years of customer support experience, preferably in the travel or hospitality industry.
• Proven ability to handle high‑volume, fast‑paced environments with composure and professionalism.
• Excellent communication, active listening, and problem‑solving skills.
• Strong organizational skills and meticulous attention to detail.
• EU citizenship or a valid work permit for Greece.
• Availability to work rotational shifts, Monday‑Sunday.

Preferred Qualifications

• Experience with ticketing or CRM systems (Zendesk, Freshdesk, or similar).
• Knowledge of travel booking processes, payment gateways, and common industry terminology.
• Prior experience working remotely or in a hybrid model.
• Additional language skills (Spanish, German, Italian) are a plus.
• Demonstrated commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset – Passion for creating memorable experiences and turning challenges into opportunities.
• Adaptability – Thrive in a rapidly evolving environment, quickly learning new tools and processes.
• Team Collaboration – Work effectively with colleagues across time zones and disciplines.
• Technical Proficiency – Comfortable navigating web interfaces, troubleshooting basic technical issues, and using data‑driven tools.
• Time Management – Prioritize tasks, manage multiple conversations simultaneously, and meet deadlines.

Career Growth & Learning Opportunities

At brighthush, your career path is as exciting as the destinations we help our customers explore. As a Customer Support Specialist, you’ll have access to:

• Structured mentorship programs with senior support leaders.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Clear promotion tracks to roles such as Senior Support Agent, Team Lead, or Customer Experience Manager.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual travel incentives, including discounted or complimentary trips for top performers.

Work Environment & Culture

Our culture is built on the principles of transparency, respect, and continuous improvement. Whether you’re working from home in Greece or from our Athens office, you’ll experience:

• Flexible work arrangements that respect work‑life balance.
• A collaborative, inclusive environment where every voice is heard.
• Regular virtual team‑building events, cultural celebrations, and wellness initiatives.
• A modern, ergonomic workspace equipped with the latest technology.
• Access to a global network of travel enthusiasts and industry experts.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for bilingual support roles.
• Performance‑based bonuses tied to customer satisfaction and resolution metrics.
• Health and dental insurance coverage for employees and dependents.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee assistance programs and mental health resources.
• Annual travel stipend for top performers and a travel rewards program.
• Professional development budget for courses, certifications, and conferences.

Relocation Support for International Candidates

For candidates relocating from abroad, brighthush offers:

• Full reimbursement of flight tickets upon receipt of the first salary.
• Assistance with visa and work permit processing.
• Help with housing search, internet setup, and local orientation.
• Requirement to arrive in Athens at least 7 days before the start date for onboarding and documentation.
• On‑site work for the first 3 months (unless you already reside in Greece with a suitable home office).

Application Process & Deadlines

We’re excited to review your application! Please note the following deadlines:

• Remote within Greece: Submit your application by 3 October 2025.
• On‑site relocation to Athens: Submit your application by 10 October 2025.

To apply, click the link below and complete the online form. We’ll review your profile and reach out if your experience aligns with our needs.

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Join brighthush – Where Every Journey Starts with Exceptional Service

At brighthush, we believe that great customer support is the heartbeat of unforgettable travel experiences. If you’re fluent in French and English, thrive in a fast‑paced environment, and are eager to help travelers around the world, we want to hear from you. Take the next step in your career, grow with a global leader, and be part of a team that turns every customer interaction into a memorable story.

Ready to embark on this exciting journey? Submit your application today and let’s create extraordinary travel moments together.