Brighthush Remote Finnish Language Customer Support Specialist – Relocation to Portugal, Full‑Time, 12‑Month Contract

About Brighthush and the Opportunity

Brighthush is a global technology powerhouse that has redefined how people interact with everyday devices. From sleek, intuitive hardware to a friction‑free online shopping experience, Brighthush has become synonymous with innovation, quality, and customer delight. Now, as we expand our footprint into Portugal, we’re looking for a dedicated Finnish‑speaking Customer Support Specialist to join our remote team and help us maintain the high standards our customers expect.

Imagine working from the comfort of your own home in Portugal while being part of a company that’s shaping the future of consumer tech. With a 12‑month full‑time contract that renews automatically, you’ll have the stability and flexibility to grow both personally and professionally.

Why Brighthush?

• Innovation at Scale – Be part of a team that’s constantly pushing the boundaries of design and technology.
• Global Reach, Local Impact – Your work will directly influence thousands of customers worldwide, while you enjoy the vibrant culture and lifestyle of Portugal.
• Career Growth – Brighthush invests heavily in employee development, offering mentorship, training programs, and clear career pathways.
• Inclusive Culture – We celebrate diversity, encourage collaboration, and foster an environment where every voice matters.
• Competitive Compensation & Perks – A comprehensive benefits package, relocation assistance, housing allowance, and flexible work schedules.

Key Responsibilities

As a Finnish‑language Customer Support Specialist, you’ll be the frontline advocate for Brighthush’s customers. Your day‑to‑day tasks will include:

• Providing timely, empathetic support to Finnish‑speaking customers across multiple channels (phone, email, live chat).
• Resolving order‑related inquiries such as tracking shipments, processing returns, and handling payment issues.
• Managing sensitive customer data with the utmost confidentiality and adhering to Brighthush’s strict privacy policies.
• Escalating complex or high‑priority cases to specialized teams using internal ticketing systems and following established procedures.
• Monitoring personal performance metrics (KPIs) and actively seeking ways to improve response times, resolution rates, and customer satisfaction scores.
• Collaborating with cross‑functional teams (Product, Logistics, Finance) to provide feedback on recurring issues and suggest product improvements.
• Participating in regular training sessions to stay updated on new product releases, policy changes, and best practices.

Essential Qualifications

• Native‑level Finnish – Fluency in speaking, reading, and writing Finnish is mandatory.
• Strong English Proficiency (C1 or higher) – Ability to communicate clearly in English for internal collaboration and documentation.
• Experience in a customer support or call center environment is highly desirable.
• Comfortable working in a remote setting with reliable internet connectivity.
• Excellent problem‑solving skills and the ability to remain calm under pressure.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays, to meet global customer needs.
• Currently residing in Portugal or willing to relocate with relocation assistance and housing allowance provided by Brighthush.

Preferred Qualifications

• Previous experience supporting customers for a technology or e‑commerce brand.
• Knowledge of CRM systems (e.g., Zendesk, Salesforce) and ticketing workflows.
• Experience with data protection regulations such as GDPR.
• Additional language skills (e.g., Portuguese, Spanish, English) are a plus.

Key Skills & Competencies

• Communication Excellence – Clear, concise, and empathetic communication across written and verbal channels.
• Technical Aptitude – Quick learner who can navigate multiple software platforms and troubleshoot basic technical issues.
• Customer‑Centric Mindset – Passion for delivering outstanding service and turning challenges into opportunities.
• Time Management – Ability to prioritize tasks, manage multiple tickets simultaneously, and meet SLA targets.
• Team Collaboration – Willingness to share insights, support teammates, and contribute to a positive remote work culture.

Career Growth & Learning Opportunities

At Brighthush, we believe that continuous learning fuels innovation. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned professionals.
• Regular skill‑building workshops covering product knowledge, customer psychology, and advanced support techniques.
• Clear promotion tracks – from Support Specialist to Senior Specialist, Team Lead, or even cross‑functional roles in Product or Operations.
• Annual performance reviews that align your goals with Brighthush’s strategic objectives.
• Opportunities to attend industry conferences, webinars, and internal hackathons.

Work Environment & Culture at Brighthush

• Remote‑First Flexibility – Work from anywhere in Portugal with a flexible schedule that respects work‑life balance.
• Inclusive & Collaborative Culture – Regular virtual team‑building events, open‑door communication, and a culture that values diverse perspectives.
• Access to a digital wellness program, including mental health resources, virtual fitness classes, and mindfulness sessions.
• Annual company retreats and local meet‑ups to strengthen team bonds and celebrate achievements.

Compensation, Perks & Benefits

While specific figures may vary based on experience, Brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses tied to KPIs such as customer satisfaction scores and resolution rates.
• Comprehensive health insurance covering medical, dental, and vision care.
• Retirement savings plan with company matching.
• Relocation assistance and a housing allowance to help you settle comfortably in Portugal.
• Paid time off, public holidays, and flexible vacation policies.
• Access to a digital learning platform with courses on product knowledge, soft skills, and technical training.

How to Apply

Ready to join Brighthush and make a real impact on customers worldwide? Submit your application through our hiring portal. We’re excited to learn how your skills and passion align with our mission to deliver unparalleled customer experiences.

Apply to this job now

Join Brighthush Today!

At Brighthush, we’re not just building products; we’re creating moments that matter. If you’re a Finnish‑speaking professional who thrives in a fast‑paced, customer‑centric environment, we want to hear from you. Bring your expertise, your curiosity, and your drive to a company that values innovation, collaboration, and personal growth.

Apply now and become part of a team that’s shaping the future of technology—one customer interaction at a time.