Remote Customer Advisor – Italian Language (Support & Sales) – Join brighthush’s Global Innovation Team

About brighthush

brighthush is a trailblazing technology powerhouse that redefines how people connect, create, and collaborate across the globe. With a portfolio of cutting‑edge consumer devices that blend sleek design, intuitive software, and sustainable manufacturing, brighthush has earned a reputation for pushing the boundaries of what’s possible in the digital age. Our mission is simple yet ambitious: to empower every individual with tools that unlock creativity, productivity, and joy.

Operating from a vibrant North American headquarters and a dynamic network of remote hubs worldwide, brighthush thrives on diversity, curiosity, and a relentless pursuit of excellence. We’re not just building products; we’re crafting experiences that resonate with millions of users across continents. As part of our global expansion, we’re looking for passionate, customer‑centric professionals who can help us bring our vision to life in new markets.

Why This Role Is a Game‑Changer

As a Remote Customer Advisor – Italian Language (Support & Sales), you’ll be the bridge between brighthush’s groundbreaking technology and our Italian‑speaking customers. Whether you’re a seasoned sales veteran or a customer‑service specialist with a knack for problem‑solving, this role offers a unique blend of sales, support, and brand advocacy—all from the comfort of your own home.

Key highlights:

• Fully remote position with flexible, rotational shifts.
• Opportunity to work for a globally recognized tech leader.
• Relocation assistance (including housing) for candidates willing to move to Portugal.
• Competitive compensation, comprehensive benefits, and a culture that rewards innovation.

Key Responsibilities

In this role, you’ll be the frontline ambassador for brighthush in the Italian market. Your day‑to‑day activities will include:

• Customer Engagement: Respond to inbound inquiries via phone, email, and live chat, providing timely, accurate, and empathetic support.
• Sales Enablement: Guide prospects through the product portfolio, recommend solutions that match their needs, and close sales in a consultative manner.
• Product Knowledge: Stay up‑to‑date on the latest product releases, firmware updates, and feature enhancements to deliver expert advice.
• Issue Resolution: Diagnose and troubleshoot technical problems, escalating complex cases to the appropriate internal teams.
• Feedback Loop: Capture customer insights and relay them to product, marketing, and engineering teams to inform future improvements.
• Reporting & Analytics: Maintain accurate records of interactions, sales metrics, and customer satisfaction scores in our CRM system.
• Team Collaboration: Participate in weekly virtual huddles, share best practices, and contribute to continuous improvement initiatives.

Essential Qualifications

• Fluent Italian (C2 or higher) and proficient English (B2 or higher).
• Valid EU work permit or citizenship.
• Located in continental Portugal or willing to relocate (relocation package available).
• Minimum 1–2 years of experience in sales, customer support, or a related field.
• Strong communication skills, both written and verbal.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Experience in the consumer electronics or technology sector.
• Knowledge of brighthush products or similar high‑tech devices.
• Multilingual abilities beyond Italian and English.
• Prior remote work experience with flexible scheduling.
• Technical aptitude for troubleshooting hardware and software issues.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Sales Acumen: Ability to identify customer needs, articulate value propositions, and close deals.
• Problem‑Solving: Analytical thinking to diagnose issues and propose effective solutions.
• Adaptability: Thrives in a dynamic environment with evolving product lines and market demands.
• Collaboration: Works seamlessly with cross‑functional teams across time zones.
• Time Management: Manages multiple priorities while meeting or exceeding performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Remote Customer Advisor, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer‑service best practices.
• Mentorship from senior sales leaders and product experts.
• Cross‑departmental projects that expose you to marketing, engineering, and product management.
• Clear career pathways to roles such as Senior Sales Specialist, Customer Success Manager, or Product Support Lead.
• Annual performance reviews with transparent metrics and personalized development plans.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, inclusivity, and impact. Even though you’ll be working remotely, you’ll feel part of a vibrant, collaborative community:

• Weekly virtual coffee chats and team‑building activities.
• Open‑door policy—your voice matters, no matter where you’re located.
• Access to a digital resource hub with training modules, wellness programs, and community forums.
• Commitment to work‑life balance, with flexible scheduling and generous time‑off policies.
• Recognition programs that celebrate achievements, milestones, and creative contributions.

Compensation, Perks & Benefits

While specific figures are tailored to experience and location, you can expect:

• Competitive base salary aligned with industry standards for remote sales roles.
• Performance‑based commission structure that rewards top performers.
• Health, dental, and vision insurance coverage.
• Generous paid time off, including holidays, personal days, and sick leave.
• Relocation assistance (housing stipend, moving expenses, and visa support).
• Technology stipend to equip you with a high‑quality laptop, headset, and other necessary tools.
• Employee stock‑option plan to share in brighthush’s long‑term success.
• Wellness benefits: gym memberships, mental‑health resources, and wellness stipends.

How to Apply

Ready to join brighthush’s global innovation team? Submit your application through our career portal or click the link below. We’re excited to learn how your passion for technology and customer service can help us shape the future of digital experiences.

Apply to This Job

Closing Statement

At brighthush, we’re not just building products; we’re building a community of forward‑thinkers who dare to dream big. If you’re fluent in Italian, driven by customer success, and eager to be part of a brand that’s redefining the tech landscape, we want to hear from you. Join us, and let’s create the next wave of innovation together.