Dynamic Bilingual Travel Customer Advisor – French & English – Fully Remote, Portugal – Elevate Guest Experiences with brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we are redefining the way people explore the world. Our mission is to create unforgettable journeys by blending cutting‑edge technology with personalized service. As a global leader in the travel industry, we empower travelers to discover new cultures, connect with local communities, and experience the world with confidence and ease. Our remote‑first culture means you can be part of this exciting transformation from anywhere in Portugal, while enjoying the freedom and flexibility that modern work demands.

Position Overview

We are seeking a Dynamic Bilingual Travel Customer Advisor who is fluent in French and proficient in English to join our dedicated customer support team. This fully remote role will serve travelers worldwide, ensuring every interaction is seamless, supportive, and memorable. The ideal candidate will thrive in a fast‑paced environment, possess a passion for travel, and bring a customer‑centric mindset to every conversation.

Key Responsibilities

• Customer Interaction: Respond promptly to inquiries via chat, email, and phone, providing accurate information about travel options, itineraries, and services.
• Booking Management: Assist customers with reservations, modifications, cancellations, and refunds, ensuring compliance with company policies and partner agreements.
• Problem Resolution: Identify and resolve issues related to travel documents, visa requirements, flight changes, and accommodation concerns with empathy and efficiency.
• Proactive Guidance: Offer tailored recommendations for destinations, activities, and travel packages based on customer preferences and budget.
• Data Accuracy: Maintain up‑to‑date records in our CRM, ensuring all customer interactions are logged and actionable insights are captured.
• Quality Assurance: Participate in regular training sessions, share best practices, and contribute to continuous improvement initiatives.

Essential Qualifications

• Current residence in Portugal (any region, from north to south).
• Fluency in French (C2 or native level) and B2+ proficiency in English, both written and spoken.
• Valid residence card for Portugal, job seeker visa, or an EU member state passport.
• Minimum 2 years of customer service experience, preferably in the travel or hospitality sector.
• Strong communication skills, with the ability to convey complex information clearly and concisely.
• Proficiency with CRM systems, ticketing platforms, and Microsoft Office Suite.

Preferred Qualifications

• Experience in a multilingual customer support environment.
• Knowledge of travel regulations, visa processes, and international travel insurance.
• Previous exposure to travel booking engines or airline reservation systems.
• Demonstrated ability to handle high‑volume, time‑sensitive inquiries with composure.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Adaptability: Comfortable working across different time zones and handling evolving customer needs.
• Problem‑Solving: Analytical thinker who can troubleshoot issues and propose creative solutions.
• Team Collaboration: Ability to work closely with cross‑functional teams, including sales, operations, and technical support.
• Time Management: Efficiently prioritize tasks to meet response time targets and service level agreements.

Work Schedule & Flexibility

Fully remote from anywhere in Portugal. Shifts are divided into:

• Early shift: 8:00 AM – 5:00 PM
• Late shift: 1:00 PM – 10:00 PM

Days off are rotational, with a priority for two consecutive days off whenever possible, ensuring a healthy work‑life balance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Travel Customer Advisor, you will:

• Access a comprehensive onboarding program that covers travel industry fundamentals, customer service excellence, and product knowledge.
• Participate in monthly skill‑building workshops, including advanced language training, conflict resolution, and data analytics.
• Benefit from a mentorship program that pairs you with senior advisors and industry experts.
• Earn performance bonuses and complexity incentives that reward your dedication and impact.
• Explore internal career paths into roles such as Travel Operations Manager, Customer Experience Lead, or Product Specialist.

Company Culture & Work Environment

brighthush thrives on a culture of inclusivity, innovation, and empowerment. Key highlights include:

• Remote‑first mindset with flexible working hours and a focus on results rather than presence.
• Collaborative teams that celebrate diversity and encourage open dialogue.
• Regular virtual team building events, cultural exchange sessions, and wellness challenges.
• A commitment to sustainability, with initiatives that reduce our carbon footprint and support local communities.

Compensation, Perks & Benefits

While specific figures are tailored to experience and role complexity, you can expect:

• Competitive base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses and complexity incentives that recognize your contributions.
• Health and wellness stipend, including coverage for medical, dental, and vision plans.
• Remote work allowance to cover home office equipment and internet expenses.
• Paid time off, sick leave, and a generous holiday schedule.
• Travel perks, such as discounted flights and accommodation for personal trips.
• Access to a digital learning platform with courses on travel trends, customer service, and professional development.

Why Join brighthush?

When you become part of brighthush, you are not just filling a role—you are shaping the future of travel. You will:

• Gain hands‑on experience in a dynamic, global industry.
• Work remotely from the comfort of your home in Portugal, with flexible scheduling.
• Collaborate with a passionate team that values your voice and encourages innovation.
• Receive competitive compensation, performance bonuses, and a clear path for career advancement.
• Enjoy a supportive, inclusive culture that celebrates diversity and promotes work‑life harmony.

Ready to Take the Next Step?

If you are a bilingual French‑English professional with a love for travel and a commitment to outstanding customer service, we want to hear from you. Join brighthush and help travelers around the world experience the world with confidence, comfort, and curiosity.

Apply Today! and start your journey with brighthush.