Remote Enterprise Customer Success Manager – Champion Real Estate Showcase Adoption & Drive Growth for High‑Value Clients at brighthush

About brighthush

brighthush is a trailblazing real‑estate technology platform that empowers agents, brokers, and buyers with data‑driven insights, AI‑powered tools, and a seamless digital experience. Since our founding in 2006, we have grown into a trusted partner for thousands of real‑estate professionals, helping them close deals faster, increase visibility, and deliver exceptional client service. Our flagship product, brighthush Showcase, is the industry’s leading solution for creating immersive property listings, managing media assets, and driving targeted marketing campaigns. At brighthush, we believe that technology should amplify human expertise, not replace it. That philosophy fuels our culture of collaboration, continuous learning, and relentless innovation.

Why This Role Matters

As a Remote Enterprise Customer Success Manager, you will be the linchpin between brighthush and our most strategic, high‑value clients. You’ll guide them through the full lifecycle of brighthush Showcase adoption—from initial onboarding to advanced usage—ensuring they realize measurable business outcomes. Your work will directly influence customer retention, expansion, and the overall health of our enterprise portfolio. In a market where real‑estate professionals demand instant, actionable insights, your expertise will help them stay ahead of the competition while deepening their loyalty to brighthush.

Key Responsibilities

• Relationship Leadership – Serve as the primary point of contact for enterprise Showcase customers, building trust and becoming their strategic advisor.
• Business Reviews & Strategy Sessions – Host monthly Business Review meetings to assess engagement metrics, revisit customer goals, and share product updates that align with their evolving needs.
• Product Expertise – Deliver deep dives into Showcase features, media management, and marketing automation, positioning brighthush as the go‑to resource for all real‑estate digital solutions.
• Implementation Champion – Guide customers through the initial implementation phase, addressing challenges with empathy and driving them toward successful go‑live.
• Best‑Practice Advocacy – Proactively recommend system and process changes that unlock higher adoption rates and better ROI for the client’s brokerage.
• Internal Champion – Advocate for Showcase and related products within the client’s organization, influencing decision makers and championing the value of our platform.
• Training & Enablement – Design and deliver training sessions—via phone, web‑based tools, or in‑person visits—to new users, ensuring they are confident and competent.
• Goal Alignment – Align implementation milestones with both brighthush’s internal objectives and the customer’s business goals, ensuring a shared vision of success.
• Renewal & Expansion Collaboration – Partner with Sales to craft renewal strategies, identify upsell opportunities, and secure long‑term contracts.
• Data‑Driven Insights – Leverage Tableau dashboards, listing performance metrics, and agent rosters to surface actionable insights and growth opportunities.
• Accountability & Target Setting – Set clear, measurable targets for the client, track progress, and hold both parties accountable for achieving desired outcomes.
• Customer Health & Lifetime Value – Influence overall customer health scores by driving higher product adoption, retention, and satisfaction, thereby maximizing lifetime value.

Essential Qualifications

• Four‑year bachelor’s degree or equivalent professional experience.
• Minimum of 5 years in a client‑facing role—Customer Success, Enterprise Sales, Business Solutions, or Technical Support—within a SaaS or technology environment.
• Proven track record of managing complex, high‑value accounts and delivering measurable business impact.
• Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear, actionable insights.
• Strong organizational and time‑management abilities, capable of juggling multiple priorities and meeting tight deadlines.
• Adaptability to shifting schedules and the ability to respond to urgent client needs with minimal turnaround time.
• Experience leading cross‑functional project teams, coordinating with Product, Engineering, and Sales to deliver on client promises.
• Knowledge of the real‑estate industry—understanding of brokerage operations, marketing workflows, and listing management—is highly preferred.

Preferred Qualifications

• Experience with data‑visualization tools such as Tableau, Power BI, or Looker.
• Background in digital marketing, media asset management, or real‑estate technology platforms.
• Previous exposure to enterprise SaaS implementations and adoption programs.
• Fluency in additional languages (Spanish, Mandarin, etc.) to serve a diverse client base.
• Certifications in Customer Success Management (CSM), Project Management (PMP, Agile), or related fields.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture, anticipate client needs, and propose forward‑looking solutions.
• Relationship Building – Talent for establishing rapport, earning trust, and maintaining long‑term partnerships.
• Analytical Acumen – Skill in interpreting data, deriving insights, and translating them into actionable recommendations.
• Problem‑Solving – Creative and decisive approach to overcoming obstacles and delivering results.
• Collaboration – Comfortable working across departments, aligning stakeholders, and driving consensus.
• Customer‑Centric Mindset – Passion for delivering exceptional service and ensuring customer success at every touchpoint.
• Adaptability – Resilience in a fast‑paced, evolving environment, with a willingness to learn and iterate.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As an Enterprise Customer Success Manager, you will:

• Progress into senior leadership roles such as Director of Customer Success or VP of Enterprise Services.
• Gain exposure to product strategy, influencing roadmap decisions based on real‑world customer feedback.
• Participate in cross‑functional initiatives, collaborating with Engineering, Product, and Marketing to shape the future of real‑estate technology.
• Access continuous learning resources—webinars, industry conferences, and internal workshops—to stay ahead of market trends.
• Earn performance‑based equity awards, aligning your success with the company’s growth.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from wherever you perform best—whether that’s a home office, a co‑working space, or a coffee shop. We provide:

• Fully equipped home‑office stipend to ensure you have the tools you need.
• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team gatherings, hackathons, and social events to foster connection and camaraderie.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to work‑life balance, with generous paid time off and mental‑health resources.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer health metrics, renewal rates, and expansion revenue.
• Equity awards—stock options or restricted stock units—aligned with your tenure and impact.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching to support your long‑term financial goals.
• Unlimited paid time off policy, encouraging you to recharge and return refreshed.
• Professional development stipend for courses, certifications, and conferences.
• Access to a global network of real‑estate professionals and thought leaders.

How to Apply

Ready to take the next step in your career and help real‑estate professionals unlock the full potential of brighthush Showcase? Submit your application through our careers portal or click the link below to explore this exciting opportunity.