Bilingual Spanish‑Speaking Customer Care Specialist – Tech & Lifestyle Support, Remote (Greece) – Join brighthush's Global Service Team

About brighthush

brighthush is a trailblazing technology and lifestyle company that fuses cutting‑edge digital solutions with everyday consumer products. Our portfolio spans smart home devices, wellness wearables, and AI‑powered lifestyle apps, all designed to help people live smarter, healthier, and more connected lives. With a presence in Europe, North America, and Asia, we are constantly pushing the boundaries of what’s possible at the intersection of tech and lifestyle. As we expand our international footprint, we’re on the lookout for passionate, bilingual customer care professionals who can help us deliver world‑class support to our Spanish‑speaking customers.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, collaborative team that values innovation, creativity, and a customer‑first mindset. We believe that great customer service is the cornerstone of lasting relationships, and we’re committed to providing our team members with the tools, training, and autonomy they need to excel. Whether you’re a seasoned support specialist or just starting your career, brighthush offers a vibrant, inclusive environment where you can grow, learn, and make a real impact.

Role Overview

As a Spanish‑Speaking Customer Care Specialist, you will be the primary point of contact for our Spanish‑speaking customers across Greece and other EU territories. You will handle inquiries via phone, email, and live chat, providing timely, accurate, and empathetic support for our tech‑enabled lifestyle products. Your role will be pivotal in ensuring first‑contact resolution, maintaining high satisfaction scores, and contributing to continuous improvement initiatives.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries across multiple channels (phone, email, chat) with professionalism and clarity.
• Technical Troubleshooting: Diagnose and resolve product issues, guide customers through step‑by‑step solutions, and coordinate with engineering when necessary.
• First‑Contact Resolution: Strive to resolve issues on the first interaction whenever possible, reducing escalation and improving customer experience.
• Customer Satisfaction: Maintain high CSAT and NPS scores by delivering personalized, proactive support and following up on unresolved issues.
• Documentation: Accurately log all customer interactions, solutions, and follow‑up actions in our CRM system to ensure data integrity and knowledge sharing.
• Process Improvement: Identify recurring issues, propose solutions, and collaborate with cross‑functional teams to enhance support workflows.
• Shift Flexibility: Work on rotational shifts, including evenings and weekends, to support a global customer base.
• Compliance & Security: Adhere to data protection regulations (GDPR) and company policies regarding customer data and privacy.

Essential Qualifications

• Spanish Fluency: Native‑level Spanish (C2 or higher) in both written and spoken communication.
• English Proficiency: Advanced English (C1) to collaborate with international teams and access support resources.
• High school diploma or equivalent.
• Valid EU passport or a valid work and residence permit for Greece.
• Strong communication skills and a genuine customer‑centric mindset.
• Basic technical aptitude – comfortable navigating web applications, troubleshooting software, and using support tools.
• Willingness to work on rotational shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Previous experience in a customer support or technical support role, preferably in the tech or lifestyle sector.
• Experience with CRM platforms (e.g., Zendesk, Freshdesk) and ticketing systems.
• Knowledge of IoT devices or smart home ecosystems.
• Additional language skills (e.g., English, French, German) are a plus.
• Experience working remotely and managing time effectively in a distributed team.

Skills & Competencies

• Problem‑Solving: Ability to analyze issues, think critically, and provide clear, actionable solutions.
• Empathy & Patience: Demonstrate genuine care for customers’ concerns and remain calm under pressure.
• Adaptability: Thrive in a fast‑moving environment, quickly learning new products and processes.
• Team Collaboration: Work effectively with cross‑functional teams (engineering, product, marketing) to resolve complex issues.
• Attention to Detail: Ensure accurate documentation and follow‑through on all support tickets.
• Time Management: Prioritize tasks, meet SLA targets, and maintain productivity across multiple channels.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, soft skills, and technical troubleshooting.
• Mentorship from senior support engineers and product managers.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Product Support Lead, or Customer Success Manager.
• Participation in cross‑functional projects, hackathons, and innovation challenges.
• Regular performance reviews with actionable feedback and career development plans.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote‑first approach means you’ll enjoy:

• Flexible work hours and a fully remote setup, allowing you to balance personal and professional commitments.
• Access to a virtual team hub with daily stand‑ups, weekly knowledge‑sharing sessions, and informal social events.
• A supportive, inclusive environment that celebrates diversity and encourages open dialogue.
• Regular company‑wide town halls and innovation forums where every voice is heard.
• Resources for mental and physical well‑being, including virtual fitness classes, mindfulness sessions, and wellness stipends.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote Spanish‑speaking support roles in Greece.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance coverage for you and your dependents.
• Annual professional development stipend for courses, certifications, and conferences.
• Paid time off, including vacation, sick leave, and public holidays.
• Flexible work‑from‑home equipment allowance (laptop, headset, high‑speed internet).
• Employee referral program with attractive rewards.

How to Apply

If you’re ready to bring your passion for customer service, technical support, and bilingual communication to a forward‑thinking tech‑lifestyle company, we’d love to hear from you. Please submit your resume, a brief cover letter outlining your experience, and any relevant certifications through our online portal. We look forward to exploring how you can contribute to the brighthush mission of delivering exceptional experiences to our global community.

Join brighthush today and help shape the future of tech‑enabled lifestyle solutions while advancing your career in a supportive, innovative environment.