Seasonal Bilingual Customer Service Representative – Spanish & English – Frontline Support Specialist at brighthush

About brighthush

At brighthush, adventure isn’t just a hobby – it’s a way of life. We’re a global community of explorers, innovators, and problem‑solvers who thrive on the thrill of the outdoors and the satisfaction of delivering world‑class customer experiences. Whether you’re scaling a mountain, hiking a trail, or simply navigating the digital marketplace, you’ll find that brighthush is built on three core pillars: Adventure, Recognition, and Well‑being. Our culture celebrates boldness, curiosity, and the relentless pursuit of excellence, and we’re looking for passionate individuals who want to bring that same energy to every customer interaction.

Why Join brighthush?

When you become part of the brighthush family, you’ll enjoy:

• Access to exclusive outdoor perks and events that let you live the adventure you love.
• Recognition programs that celebrate your milestones, both personal and professional.
• A supportive, inclusive environment that values work‑life balance and mental health.
• Opportunities to grow your career in a fast‑moving, customer‑centric organization.

Position Overview

We’re seeking a Seasonal Bilingual Customer Service Representative to serve as the first line of support for our Spanish‑ and English‑speaking customers. In this role, you’ll handle inbound calls, resolve inquiries, and create service tickets for every interaction. Your goal is to ensure that each customer leaves the conversation satisfied, informed, and confident in brighthush’s commitment to quality.

Key Responsibilities

• Answer inbound customer calls in both English and Spanish with professionalism and courtesy.
• Provide accurate information on products, services, billing, and account issues.
• Create and log detailed tickets for every customer interaction using our ticketing system.
• Diagnose and troubleshoot customer problems, escalating complex issues to higher support tiers when necessary.
• Maintain and update customer records after each interaction, ensuring data integrity.
• Follow up with customers to provide status updates and confirm issue resolution.
• Adhere to brighthush policies, procedures, and quality standards for call handling and ticket creation.
• Meet or exceed performance metrics, including call handling time, first‑call resolution, pieces per hour, and customer satisfaction scores.
• Collaborate with team members and other departments to ensure seamless customer service delivery.
• Participate in ongoing training and development to stay current on product knowledge and customer service techniques.

Essential Qualifications

• High school diploma or equivalent.
• Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages.
• Strong computer skills and the ability to navigate multiple systems and databases.
• Ability to work in a fast‑paced environment while maintaining meticulous attention to detail.
• Strong problem‑solving skills and the capacity to handle difficult customer situations with empathy and patience.

Preferred Qualifications & Desired Skills

• Enthusiasm for outdoor activities and a genuine passion for the adventure lifestyle.
• Prior experience handling inbound customer calls in a call center or support environment.
• Familiarity with service ticket creation and tracking systems.
• Excellent organizational and multitasking abilities.
• Track record of meeting performance targets and working effectively under pressure.
• Team player with a positive attitude and a customer‑first mindset.

What You’ll Gain

Working at brighthush offers more than just a paycheck. You’ll receive:

• Competitive seasonal compensation: $15,000 MXN gross monthly salary plus a $3,000 MXN productivity bonus and a $3,000 MXN seasonal bonus (upon contract completion).
• Full legal benefits from day one, including health, dental, and retirement plans.
• Home‑office setup with all necessary equipment provided.
• 100% paid training to equip you with the skills you need to succeed.
• Flexible scheduling within an 8‑hour shift window (8 am–8 pm) with multiple shift options.
• Two days off per week, with flexible combinations to suit your lifestyle.
• Opportunity to work in the vibrant city of Mexico City or the surrounding state of México.
• Access to brighthush’s adventure perks, including discounts on gear, events, and travel.

Career Growth & Learning Opportunities

At brighthush, we believe that every customer interaction is a chance to learn and grow. As a seasonal representative, you’ll:

• Develop advanced communication and problem‑solving skills that are transferable to any customer‑facing role.
• Gain exposure to our product lines, brand philosophy, and global operations.
• Build a professional network across departments, from product development to marketing.
• Position yourself for future roles within brighthush, such as senior support specialist, team lead, or product specialist.
• Participate in mentorship programs and cross‑functional projects that broaden your skill set.

Work Environment & Culture

brighthush is a place where creativity, collaboration, and curiosity thrive. Our team values:

• Inclusivity: We celebrate diversity and foster an environment where everyone feels respected and heard.
• Transparency: Open communication channels keep everyone aligned and informed.
• Innovation: We encourage fresh ideas and continuous improvement in every process.
• Well‑being: From flexible schedules to mental health resources, we support our employees’ holistic health.

How to Apply

Ready to bring your bilingual customer service expertise to an adventure‑driven company? Apply now to join brighthush and help us deliver unforgettable experiences to our customers worldwide.