Dedicated Remote Customer Service Agent – Empowering Veterans & Military Families Through Exceptional Support

About brighthush

brighthush is a nationally recognized leader in business process outsourcing, proudly certified as a Service‑Disabled Veteran‑Owned Small Business (SDVOSB). We specialize in delivering high‑impact customer support that connects individuals with critical government‑based programs in security, health, human services, and state benefits. Our mission is simple yet profound: to make a tangible difference in the lives of veterans, military families, and the communities they serve.

At brighthush, we believe that every conversation matters. When you join our team, you become part of a purpose‑driven culture that values reliability, respect, and continuous growth. We are committed to creating an environment where your work has meaning, your voice is heard, and your career can flourish.

Why This Role Matters

As a Remote Customer Service Agent, you will be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions to each interaction, ensuring that every caller feels heard, supported, and empowered to navigate complex systems. By delivering a positive, solution‑focused experience, you help transform a day for someone who needs it most.

Key Responsibilities

• Answer inbound calls with professionalism and empathy, providing a welcoming first impression.
• Deliver a solution‑focused customer experience by actively listening, identifying needs, and offering clear guidance.
• Assist with basic technical troubleshooting and create support tickets when necessary.
• Schedule appointments at designated service locations, ensuring accurate coordination.
• Document all interactions meticulously, capturing inquiries, concerns, and resolutions in our CRM.
• Conduct follow‑up calls to confirm issue resolution and maintain customer satisfaction.
• Maintain high‑quality service standards within a structured, supportive environment.

What We’re Looking For

Essential Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, especially in call‑based environments.
• Strong verbal communication skills and the ability to build rapport quickly.
• Proficiency in troubleshooting basic technical issues independently.
• Comfortable working remotely with minimal supervision.
• Excellent reading comprehension and the ability to follow detailed instructions.
• Successful completion of an extensive credentialing and background check process.
• Proficiency with web navigation, Microsoft Teams, Outlook, Word, and multitasking.
• Fluent in English, both written and spoken.

Preferred Qualifications

• Bilingual (English/Spanish) candidates are strongly encouraged.
• Experience in the veteran or military support sector.
• Knowledge of government‑based programs and benefits.

Skills & Competencies for Success

• Empathy & Active Listening – Understand and respond to customer emotions and needs.
• Problem‑Solving – Quickly diagnose issues and provide effective solutions.
• Time Management – Prioritize tasks and manage call volume efficiently.
• Adaptability – Thrive in a dynamic environment with evolving processes.
• Team Collaboration – Communicate effectively with remote teammates and supervisors.
• Attention to Detail – Ensure accurate documentation and follow‑up.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Comprehensive onboarding and ongoing training programs.
• Mentorship from experienced leaders in customer service and operations.
• Cross‑functional exposure to program management, technology, and compliance.
• Clear career pathways from Customer Service Agent to Team Lead, Manager, or specialized roles in program support.
• Regular performance reviews and skill‑based coaching.

Work Environment & Company Culture

Our fully remote model means you can work from the comfort of your own space—no commute, no office distractions, just a focused environment where you can thrive. We foster a culture of:

• Reliability – Consistent support for our clients and teammates.
• Respect – Valuing diverse perspectives and experiences.
• Growth – Encouraging continuous learning and career advancement.
• Team Spirit – A supportive network where teammates genuinely help each other succeed.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers competitive salaries aligned with industry standards. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance options.
• Flexible paid time off and holiday schedule.
• 401(k) retirement plan with company match.
• Professional development stipend.
• Employee recognition programs.
• Access to a digital wellness platform.

Technical & Work Environment Requirements

To ensure a smooth experience, you will need:

• Reliable high‑speed internet connection (ethernet preferred, no Wi‑Fi).
• Private, distraction‑free workspace.
• Computer with up‑to‑date operating system and software (Microsoft Office suite).
• Comfortable with using web navigation and multitasking tools.

Schedule

We offer a flexible full‑time schedule within the window of 8:00 AM – 8:00 PM EST, Monday through Friday. Your 8‑hour workday will be structured to support both business needs and your work‑life balance. Consistent attendance and reliability are essential for success in this role.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer service, thrive in a remote setting, and want your work to have real meaning, brighthush invites you to join our mission‑driven team. You will be part of a supportive culture that values your contributions, offers growth opportunities, and empowers you to help veterans and military families across the nation.

Apply today and build a career with purpose at brighthush. We look forward to welcoming you aboard!

Pre‑employment Requirement: A drug screening and criminal background check are required prior to employment.