Senior Customer Engagement Specialist – Government Cybersecurity Outreach & Relationship Management
About brighthush
brighthush is a leading technology integrator dedicated to advancing the power of innovation to protect and serve the public sector. With a portfolio that spans defense, space, intelligence, and civilian markets, we deliver secure, high‑end solutions in mission IT, enterprise IT, engineering services, and professional services. Our mission‑critical work modernizes national infrastructure, safeguards critical assets, and empowers government agencies to operate safely in an increasingly complex cyber‑environment.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, purpose‑driven team of more than 23,000 professionals who are united by a shared commitment to mission success. We foster a culture of continuous learning, collaboration, and innovation. Our employees enjoy competitive compensation, comprehensive benefits, flexible work arrangements, and a wealth of professional development opportunities—including mentorship programs, leadership training, and access to cutting‑edge technology labs. If you’re passionate about cybersecurity, eager to build lasting relationships with government stakeholders, and ready to make a tangible impact on national security, brighthush is the place for you.
Position Overview
As a Senior Customer Engagement Specialist on the Outreach team, you will play a pivotal role in expanding awareness, understanding, and adoption of the Texas Department of Information Resources (DIR) Managed Security Services (MSS) program. Reporting directly to the Outreach Director, you will proactively engage with existing and prospective government customers, articulate the value of our cybersecurity services, and drive measurable growth in MSS utilization. Your work will span virtual and in‑person interactions, webinars, conferences, and targeted outreach campaigns—all designed to strengthen customer relationships and elevate the MSS portfolio.
Key Responsibilities
- Strategic Customer Engagement: Build and nurture relationships with current and potential MSS customers, understanding their unique cybersecurity challenges and aligning brighthush solutions to their needs.
- Multi‑Channel Outreach: Conduct virtual meetings, webinars, phone calls, and email communications; schedule in‑person visits and represent brighthush at industry conferences and government events.
- Solution Advocacy: Educate customers on the MSS portfolio, highlighting benefits, ROI, and how our services address specific operational gaps.
- Opportunity Identification: Analyze customer interactions to uncover service opportunities, recommend upsell or cross‑sell options, and coordinate follow‑up actions with the Outreach Director and MSS teams.
- Relationship Management: Maintain ongoing engagement through periodic check‑ins, service awareness activities, and satisfaction surveys to ensure continued MSS adoption.
- Event Representation: Serve as a spokesperson for brighthush at conferences, government sessions, and informational booths, providing expert insights and answering stakeholder questions.
- Campaign Support: Collaborate with the Outreach Coordinator to plan and execute webinars, customer information sessions, and other engagement initiatives.
- Technical Collaboration: Work closely with MSS technical and delivery teams to address service inquiries, facilitate customer discussions, and connect stakeholders with subject‑matter experts.
- Data Management: Track and document all engagement activities, opportunities, and follow‑ups using CRM tools and reporting systems.
- Feedback Loop: Gather customer feedback, identify common pain points, and provide actionable recommendations to improve outreach effectiveness and customer experience.
- Collateral Coordination: Ensure marketing materials, presentations, and service descriptions are up‑to‑date and aligned with outreach goals.
- Compliance & Alignment: Verify that all outreach activities adhere to DIR‑approved plans, program requirements, and established communication guidelines.
Essential Qualifications
- Bachelor’s degree in Business, Communications, Information Technology, or a related field, or equivalent experience (10+ years in a customer‑facing role).
- Proven track record in customer engagement, relationship management, outreach, or business development within the public sector.
- Exceptional interpersonal, verbal, and written communication skills, with the ability to engage effectively with government stakeholders and diverse audiences.
- Demonstrated ability to build professional relationships, understand customer needs, and articulate the value of complex solutions.
- Self‑motivated, able to work independently in a remote environment, and manage multiple concurrent engagements.
- Proficiency with Microsoft Office Suite and familiarity with CRM platforms (e.g., Salesforce, Dynamics).
- Willingness to travel within Texas for customer visits, conferences, and outreach events.
- U.S. citizenship and the ability to pass a CJIS Criminal Justice background investigation, maintaining eligibility throughout employment.
Preferred Qualifications
- Experience working with state and local government agencies, higher education institutions, or other public‑sector organizations.
- Knowledge of cybersecurity, managed security services, or IT service offerings.
- Prior involvement in customer outreach campaigns, webinars, conferences, trade shows, or government events.
- Advanced CRM usage for tracking interactions, engagement activities, and service opportunities.
- ITIL v4 Foundation certification or higher.
Skills & Competencies
- Strategic Thinking – Ability to develop and execute outreach strategies that align with business objectives.
- Customer‑Centric Mindset – Deep empathy for customer challenges and a passion for delivering tailored solutions.
- Communication Excellence – Clear, concise, and persuasive communication across all mediums.
- Collaboration – Strong teamwork skills, working effectively with cross‑functional teams.
- Analytical Acumen – Ability to analyze data, identify trends, and translate insights into action.
- Adaptability – Comfortable navigating a fast‑paced, evolving environment with changing priorities.
- Project Management – Skilled at coordinating multiple initiatives, meeting deadlines, and delivering results.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is supported by a robust learning ecosystem. You’ll have access to:
- Mentorship from senior leaders in cybersecurity and government services.
- Professional certifications, including ITIL, CISSP, and vendor‑specific training.
- Cross‑functional projects that expose you to engineering, operations, and strategy teams.
- Leadership development programs designed to accelerate your progression into senior roles.
- Global mobility options, allowing you to work on projects across the U.S. and internationally.
Work Environment & Culture
brighthush champions a culture of inclusion, innovation, and integrity. Our teams collaborate across disciplines, leveraging diverse perspectives to solve complex problems. We value work‑life balance, offering flexible schedules, remote work options, and a supportive environment that encourages creativity and continuous improvement. Employees enjoy a vibrant community with regular social events, volunteer opportunities, and wellness initiatives that promote holistic well‑being.
Compensation & Benefits
While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:
- Base salary commensurate with market rates and experience.
- Performance‑based bonuses tied to outreach metrics and MSS adoption goals.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Paid time off, holidays, and flexible vacation policies.
- Professional development stipend and tuition reimbursement.
- Employee assistance programs and wellness resources.
- Travel allowances for in‑state and out‑of‑state engagements.
How to Apply
If you’re ready to elevate government cybersecurity engagement and drive meaningful impact, we invite you to join the brighthush team. Submit your application through our career portal and become part of a mission‑driven organization that values innovation, collaboration, and service excellence.