Customer Experience Coordinator – Live Support & Virtual Event Specialist – Empowering Users Through Technical Excellence

About brighthush

At brighthush, we’re redefining the way people connect, collaborate, and succeed in a digital world. Our platform brings together cutting‑edge technology with a human‑centric approach, enabling teams and individuals to work more efficiently, learn more effectively, and achieve their goals with confidence. We’re a fast‑growing, mission‑driven organization that values curiosity, empathy, and continuous improvement. If you’re passionate about creating seamless experiences and thrive in a dynamic, collaborative environment, brighthush is the place for you.

Why Join brighthush?

When you become part of the brighthush family, you’ll enjoy:

• Impactful Work: Your role will directly influence how thousands of users interact with our platform, ensuring they feel supported and empowered.
• Career Growth: We invest in your professional development through mentorship, training programs, and clear advancement pathways.
• Inclusive Culture: Diversity, equity, and inclusion are at the core of everything we do. You’ll work with a team that celebrates different perspectives and encourages open dialogue.
• Flexibility: Work from home with a flexible schedule that supports work‑life balance.
• Competitive Compensation: A comprehensive benefits package that includes health, dental, vision, retirement plans, paid time off, and more.

Key Responsibilities

Live Technical Support

• Deliver real‑time technical assistance via chat, email, and video during business hours and live events.
• Diagnose and troubleshoot platform issues, escalating to engineering or product teams when necessary.
• Maintain an in‑depth knowledge of brighthush’s features, workflows, and best practices.
• Document solutions and contribute to the knowledge base to reduce repeat incidents.

Customer Communication

• Respond promptly to inquiries across all channels (email, chat, social media, etc.).
• Own issues from first contact through resolution, ensuring a positive experience for every user.
• Track and analyze customer feedback to identify trends and opportunities for improvement.
• Collaborate with cross‑functional teams to share insights and drive product enhancements.

Live Event Moderation & Support

• Serve as the technical moderator for virtual events, ensuring smooth execution.
• Conduct “tech checks” with presenters before sessions to confirm audio, video, and screen‑share readiness.
• Monitor chat, Q&A, and technical stability during events, coordinating quick resolutions with the support team.
• Provide on‑call support for early morning, evening, or weekend events as needed.

Customer Education

• Guide users on how to maximize the value of brighthush’s platform through clear, concise resources.
• Create and maintain FAQs, help center articles, and training materials.
• Identify gaps in user understanding and collaborate with the Customer Experience Manager and product teams to address them.
• Facilitate webinars, workshops, and one‑on‑one coaching sessions to enhance user proficiency.

Essential Qualifications

• Minimum of 2 years’ experience in customer support, customer success, or community‑facing roles.
• Strong technical troubleshooting skills and a passion for learning new tools.
• Excellent written and verbal communication abilities.
• Comfortable speaking in front of groups and moderating online sessions.
• Highly organized, adaptable, and capable of multitasking in a fast‑paced environment.
• Proficiency with support tools such as Zendesk, Intercom, Slack, and Zoom.

Preferred Qualifications

• Experience supporting live or virtual events.
• Background in creating customer‑facing documentation, tutorials, or training content.
• Knowledge of SaaS platforms and the ability to translate technical concepts into user‑friendly language.
• Experience with analytics tools to track support metrics and identify improvement opportunities.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help users succeed and a commitment to delivering exceptional service.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Comfortable navigating complex software and troubleshooting technical challenges.
• Collaboration: Strong teamwork skills and the ability to work cross‑functionally with engineering, product, and marketing.
• Adaptability: Thrive in a dynamic environment with shifting priorities and evolving user needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Coordinator, you’ll have the chance to:

• Progress to Senior Support Specialist or Customer Success Manager roles.
• Lead initiatives to improve product usability and customer satisfaction.
• Participate in cross‑departmental projects that shape the future of our platform.
• Attend industry conferences, webinars, and training sessions to stay ahead of emerging trends.
• Receive mentorship from seasoned leaders who are committed to your growth.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and innovative culture. Our remote‑first approach means you’ll work with a global team that values flexibility, transparency, and mutual respect. We celebrate successes, learn from challenges, and continuously iterate to deliver the best experience for our users.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off (vacation, sick leave, public holidays).
• Professional development budget and training resources.
• Flexible work hours and remote work options.
• Employee wellness programs and mental health support.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion align with our mission to empower users worldwide.

Apply to brighthush Today

We Can’t Wait to Meet You!

At brighthush, your expertise will help shape the future of digital collaboration. If you’re a proactive, people‑focused professional who thrives on solving problems and creating memorable experiences, we invite you to apply. Together, we’ll build a platform that users love and rely on every day.