Senior Proposal & Customer Success Manager – Mid‑Market Government Contracting (GovCon) – Driving Adoption, Analytics, and Client Growth

About brighthush

brighthush is a trailblazing, venture‑backed technology firm that is redefining the way federal agencies and defense contractors navigate the complex world of government procurement. Leveraging cutting‑edge artificial intelligence, data analytics, and cloud‑native platforms, we empower our clients to streamline proposal development, accelerate contract acquisition, and achieve measurable business outcomes. Our mission is simple: make government contracting faster, smarter, and more transparent for everyone involved.

As a rapidly growing organization headquartered in the Washington, D.C. metro area, brighthush is committed to fostering a culture of innovation, collaboration, and continuous learning. We celebrate diversity, champion inclusion, and provide a work environment where every team member can thrive and make a real impact on the public sector.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity team that is shaping the future of federal procurement. You’ll work alongside seasoned experts in AI, data science, and government contracting, and you’ll have the opportunity to influence product strategy, customer success initiatives, and the overall direction of the company. We offer a competitive salary range of $90,000 – $120,000 per year, comprehensive benefits, and a flexible remote work model that supports work‑life balance.

Role Overview

As a Senior Proposal & Customer Success Manager focused on the mid‑market segment, you will be the primary advocate for our government‑contracting clients. Your mission is to ensure that each customer not only adopts our AI‑powered solutions but also realizes tangible value through increased proposal win rates, reduced cycle times, and improved compliance. You will partner closely with sales, product, and engineering teams to deliver a seamless, data‑driven customer experience from onboarding through renewal.

Key Responsibilities

• Customer Adoption & Enablement: Lead the end‑to‑end onboarding process for new mid‑market clients, ensuring they are fully equipped to use our platform. Design and deliver tailored training programs, workshops, and best‑practice guides.
• Health Monitoring & Proactive Support: Continuously track customer engagement metrics using Salesforce, Metabase, and Planhat. Identify early warning signs of churn or under‑utilization and implement corrective actions.
• Strategic Consulting: Serve as a trusted advisor to clients, providing insights on proposal strategy, market intelligence, and regulatory compliance. Translate complex data into actionable recommendations.
• Cross‑Functional Collaboration: Work with product managers to relay customer feedback, prioritize feature enhancements, and shape the roadmap. Coordinate with sales to identify upsell and expansion opportunities.
• Thought Leadership: Represent brighthush at industry events, webinars, and client meetings. Publish whitepapers, case studies, and blog posts that showcase the impact of our solutions.
• Data‑Driven Decision Making: Leverage analytics tools (Gong, Intercom, Jira, Google Workspace) to assess customer sentiment, track usage patterns, and quantify ROI.
• Compliance & Security: Ensure all customer interactions adhere to federal security standards and background‑check requirements.

Essential Qualifications

• Minimum 5 years of experience in government contracting business development or a related field.
• At least 2 years of direct, customer‑facing experience, preferably in a customer success or account management capacity.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into strategic actions.
• Exceptional written and verbal communication skills; ability to craft clear, concise proposals, executive summaries, and training materials.
• Bachelor’s degree in Business, Computer Science, Public Administration, or a related discipline.
• U.S. citizenship and eligibility for federal background checks.
• Proficiency with Salesforce, Metabase, Gong, Intercom, Planhat, Jira, Slack, and Google Workspace.
• Experience working with government procurement portals such as GovWin, HigherGov, and SAM.gov.
• Familiarity with large language models (LLMs) and AI‑driven analytics is a plus.

Preferred Qualifications

• Advanced degree (MBA, MS, or Ph.D.) in a relevant field.
• Prior experience in a mid‑market or enterprise customer success role within the federal contracting space.
• Track record of driving adoption and achieving measurable business outcomes for government clients.
• Knowledge of federal acquisition regulations (FAR, DFARS) and contracting vehicles (GSA Schedules, IDIQs).
• Experience with data visualization tools such as Tableau or Power BI.
• Demonstrated ability to lead cross‑functional teams and manage complex stakeholder relationships.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Strategic Thinking: Ability to see the big picture and align customer goals with business objectives.
• Project Management: Proven track record of managing multiple initiatives simultaneously with tight deadlines.
• Data Literacy: Comfortable working with large datasets, generating insights, and presenting findings to diverse audiences.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
• Collaboration: Strong interpersonal skills and a collaborative approach to problem‑solving.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Senior Proposal & Customer Success Manager, you will have access to:

• Mentorship from senior leaders in product, sales, and engineering.
• Regular training sessions on the latest AI technologies, procurement regulations, and customer success best practices.
• Opportunities to lead cross‑functional projects that influence product direction and market strategy.
• Clear career pathways to roles such as Director of Customer Success, VP of Business Development, or Chief Customer Officer.
• Conferences, workshops, and industry events sponsored by brighthush to expand your network and expertise.

Work Environment & Culture

brighthush is built on a foundation of transparency, innovation, and respect. Our remote‑first model allows you to work from anywhere in the United States, while our quarterly in‑person retreats bring the team together for collaboration, learning, and celebration. We value:

• Inclusivity: A diverse workforce that reflects the communities we serve.
• Continuous Improvement: A culture that encourages experimentation, learning from failure, and celebrating success.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on mental health.
• Community Impact: Opportunities to contribute to public‑sector initiatives and civic technology projects.

Compensation & Benefits

Base Salary: $90,000 – $120,000 per year, commensurate with experience and performance. Bonus & Equity: Performance‑based bonuses and potential equity participation in a growing, venture‑backed company. Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services. Retirement: 401(k) plan with company match. Paid Time Off: Generous PTO, sick leave, and parental leave policies. Professional Development: Reimbursement for certifications, courses, and conferences. Other Perks: Remote work stipend, wellness allowances, and access to a company‑wide learning platform.

How to Apply

If you are a strategic thinker with a passion for government contracting and a proven track record of driving customer success, we want to hear from you. Join brighthush and help shape the future of federal procurement. Click the link below to submit your application and become part of an innovative, mission‑driven team that is making a difference in the public sector.