Dynamic Customer Experience Agent – Bilingual (English & Spanish/Portuguese/French) – Remote, Americas – Salesforce & Zendesk Expertise – Entry Level Contract Opportunity at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven financial services firm that empowers individuals and institutions to navigate global markets with confidence. With a presence in key financial hubs around the world, brighthush blends cutting‑edge analytics, intuitive trading platforms, and a customer‑centric philosophy to deliver seamless, secure, and personalized experiences. Our mission is simple: to democratize access to financial markets and help our clients achieve their financial goals, no matter where they are.

As a rapidly growing organization, brighthush thrives on innovation, collaboration, and a culture that values diversity, inclusion, and continuous learning. We believe that every team member brings a unique perspective that fuels our collective success. Whether you’re a seasoned professional or just starting your career, brighthush offers an environment where you can grow, learn, and make a real impact.

Role Overview

We are looking for a Customer Experience Agent to join our global support team. This role is ideal for individuals who are passionate about delivering exceptional service, thrive in a fast‑paced environment, and enjoy working with a diverse, multilingual client base. As a key member of the Customer Experience team, you will be the first point of contact for our clients, ensuring they receive timely, accurate, and friendly assistance across multiple channels.

Key highlights of the role:

• Remote position based in the United States, Toronto, Krakow, Tokyo, or Singapore.
• Contractual engagement with the potential for transition to a full‑time role.
• Opportunity to work with industry‑leading tools such as Salesforce and Zendesk.
• Chance to develop your communication, problem‑solving, and technical skills in a global setting.

Key Responsibilities

As a Customer Experience Agent, you will be responsible for:

• Client Interaction: Serve as the primary point of contact for clients via phone, email, chat, and social media, providing clear, concise, and courteous responses.
• Issue Resolution: Diagnose and resolve client inquiries and complaints efficiently, escalating complex issues to the appropriate internal teams when necessary.
• Documentation & Knowledge Management: Accurately document all client interactions in Salesforce or Zendesk, ensuring data integrity and compliance with company policies.
• Process Improvement: Identify recurring issues or bottlenecks and collaborate with cross‑functional teams to refine processes and enhance the overall customer experience.
• Multilingual Support: Provide support in English and at least one additional language (Spanish, Portuguese, or French), ensuring clear communication and cultural sensitivity.
• Compliance & Security: Adhere to all regulatory and security guidelines, safeguarding client information and maintaining confidentiality.
• Continuous Learning: Stay up‑to‑date with product updates, industry trends, and best practices to deliver informed and relevant support.

Essential Qualifications

To succeed in this role, you should possess:

• Fluency in English and native or fluent proficiency in Spanish, Portuguese, or French.
• Strong written and verbal communication skills, with the ability to convey complex information in a clear and approachable manner.
• Experience using customer support platforms such as Salesforce or Zendesk (or a willingness to learn quickly).
• Excellent problem‑solving skills and a proactive mindset.
• Ability to manage multiple tasks simultaneously while maintaining high attention to detail.
• Self‑motivation and a strong sense of accountability in a remote work environment.
• Basic understanding of financial markets and trading concepts is a plus.

Preferred Qualifications

We would love to see the following additional strengths:

• Prior experience in a customer service or support role within the finance or fintech industry.
• Knowledge of regulatory frameworks such as GDPR, MiFID II, or similar compliance standards.
• Experience with data analysis tools (Excel, Tableau, or Power BI) to track and report on customer metrics.
• Certification or training in customer experience management (e.g., CX Academy, CSAT, NPS).
• Demonstrated ability to work effectively across time zones and cultural contexts.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and analytical skills:

• Technical Proficiency: Comfortable navigating CRM systems, knowledge bases, and ticketing tools.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem Solving: Analytical mindset to diagnose issues and propose practical solutions.
• Adaptability: Ability to thrive in a dynamic environment with evolving priorities.
• Collaboration: Strong teamwork skills, collaborating with product, compliance, and engineering teams.
• Customer‑Centricity: A genuine passion for creating positive customer experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Experience Agent, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and customer service best practices.
• Opportunities to cross‑train in other functional areas such as product support, compliance, or analytics.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Access to a global network of professionals, fostering collaboration and knowledge sharing.

Work Environment & Company Culture

brighthush’s culture is built on:

• Inclusivity: A welcoming environment where diverse perspectives are celebrated.
• Flexibility: Remote work with flexible hours to support work‑life balance.
• Innovation: A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
• Community: Participation in virtual coffee chats, hackathons, and wellness initiatives.

Compensation, Perks, and Benefits

While specific figures vary by location and contract terms, brighthush offers a competitive package that includes:

• Competitive hourly or salary rates aligned with industry standards.
• Health, dental, and vision coverage for full‑time employees (contractual benefits may vary).
• Paid time off and flexible holiday scheduling.
• Professional development budget for courses, certifications, and conferences.
• Access to a digital wellness platform and mental health resources.
• Employee referral bonuses and performance incentives.

How to Apply

Ready to join a team that values innovation, customer focus, and personal growth? Submit your application through our careers portal or click the link below to start your journey with brighthush.