Seasoned Remote Customer Care Centre Advisor – Afternoon & Weekend Shift – Drive Exceptional Service & Operational Excellence at brighthush

About brighthush

At brighthush, we are pioneers in the vertical transportation industry, redefining how people move through space. Our mission is to deliver safe, efficient, and sustainable solutions that connect communities and elevate everyday life. With a culture rooted in honesty, transparency, and a relentless commitment to both our colleagues and customers, we foster an environment where entrepreneurship, passion, and responsibility thrive. As a global leader, brighthush is expanding its footprint across continents, and we’re looking for talented individuals to join our journey.

Why Join brighthush?

Working at brighthush means becoming part of a forward‑thinking team that values innovation, collaboration, and continuous improvement. We empower our employees to take ownership of their roles, provide them with the tools and training they need to succeed, and celebrate their achievements through a range of recognition programs. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive, and rewarding workplace.

Position Overview

We are seeking a highly organized and customer‑focused Remote Customer Care Centre Advisor to support our customers, field teams, and wider business during the afternoon and weekend shift. This role is pivotal in ensuring that service activities are coordinated efficiently and that administrative processes are completed accurately. You will be the first point of contact for customers, handling enquiries, coordinating service requests, and maintaining critical data integrity.

Key Responsibilities

• Deliver outstanding customer service via phone, email, and live chat, ensuring every interaction reflects brighthush’s commitment to excellence.
• Handle customer enquiries and service requests with professionalism, empathy, and a proactive problem‑solving mindset.
• Coordinate and log service activities using internal systems, ensuring all information is up‑to‑date and accessible to relevant stakeholders.
• Support engineers and operational teams with administrative tasks, including scheduling, resource allocation, and documentation.
• Process and maintain customer, service, and contract information in our CRM and database systems.
• Manage documentation, reports, and records to guarantee data accuracy, compliance, and audit readiness.
• Raise and process purchase orders, invoices, and other financial documents in a timely manner.
• Assist with customer communications, including service updates, status reports, and post‑service follow‑ups.
• Monitor shared inboxes and respond to enquiries, ensuring no customer query goes unanswered.
• Collaborate closely with colleagues across the business—engineering, operations, finance, and sales—to support seamless service delivery.
• Contribute to continuous improvement initiatives, suggesting process enhancements that elevate customer satisfaction and operational efficiency.

Shift Details

Saturday – Sunday: 12:00 pm – 8:00 pm (15 hours per week). This is a fully remote position, but initial weekday training will be conducted in our headquarters to ensure you’re fully equipped to excel in this role.

Essential Qualifications

• GCSEs (or equivalent) in Maths and English.
• Previous experience in an administrative, customer service, or service coordination role.
• Strong proficiency in Microsoft Office, especially Excel, and experience working with databases and internal systems.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills with the ability to build positive relationships with customers and colleagues.
• High attention to detail, strong analytical and problem‑solving abilities.
• Ability to follow processes and procedures accurately.
• Excellent organisational and document management skills.
• Strong time‑management skills with the ability to prioritise workloads effectively.
• Ability to manage multiple tasks while maintaining accuracy and quality.
• A positive, proactive, and professional approach to work.
• Reliable, hardworking, and self‑motivated with a strong work ethic.
• Flexible and adaptable, with the ability to work effectively as part of a team.
• Confident communicator who can engage with a wide range of stakeholders.

Preferred Qualifications

• Advanced Excel skills (pivot tables, macros, data modelling).
• Experience using project management or scheduling software such as Microsoft Project.
• Experience working within a service, operations, contact centre, or engineering support environment.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical thinking and problem‑solving capabilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, especially Excel, and familiarity with CRM and database systems.
• Ability to work independently in a remote setting while staying connected with the team.
• Adaptability to changing priorities and a fast‑paced environment.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for career advancement. As a Customer Care Centre Advisor, you’ll gain exposure to multiple facets of our operations, positioning you for future roles such as:

• Senior Customer Support Specialist
• Service Operations Coordinator
• Project Management Associate
• Business Analyst – Service Delivery

We offer ongoing training programs, mentorship, and access to industry conferences and certifications. Your growth is our priority.

Work Environment & Company Culture

brighthush champions a culture of collaboration, innovation, and inclusivity. Our remote teams are supported by robust digital tools, regular virtual town halls, and a strong sense of community. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re working from home or visiting our headquarters for training, you’ll experience a supportive environment that values work‑life balance and personal well‑being.

Compensation & Benefits

We offer a competitive salary paid on a monthly basis, commensurate with experience and performance. In addition to your base pay, you’ll enjoy:

• 34 days of holiday, inclusive of bank holidays.
• Attractive pension scheme with company contributions.
• Health cash plan covering dental, optical, physiotherapy, chiropody, and more.
• Life Assurance Scheme – 4× annual salary.
• Free access to premium health and wellbeing apps.
• Subsidised gym membership.
• Industry‑leading enhanced maternity and paternity provision.
• Salary sacrifice options, including Electric Cars and Cycle2Work.
• Long Service award scheme with holiday benefits.
• Employee Assistance Programme for personal and professional support.
• Refer a friend scheme with rewards.

Equal Opportunity & Diversity

brighthush is an equal‑opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds and ensure that every candidate is assessed and selected based on objective criteria. We are committed to creating a workplace where everyone feels respected, valued, and empowered to contribute their best.

How to Apply

If you’re ready to bring your customer‑service expertise, organisational skills, and passion for excellence to a leading global brand, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.