Customer Care Centre Advisor – Night & Weekend Shift (Fully Remote, Part‑Time)

About brighthush

brighthush is a global leader in vertical transportation solutions, delivering cutting‑edge elevators, escalators, and moving walkways that keep cities moving safely and efficiently. With a portfolio that spans high‑rise office towers, residential complexes, hospitals, and retail centres, brighthush is at the forefront of engineering innovation and customer experience. Our mission is simple: to make every vertical journey seamless, secure, and sustainable.

We pride ourselves on a culture that blends entrepreneurial spirit with a deep commitment to people—both our colleagues and our customers. Transparency, integrity, and continuous learning are the pillars that support our growth. Whether you’re an engineer designing the next generation of smart elevators or a customer care professional ensuring every call is answered with empathy, you’ll find a place at brighthush where your contributions matter.

Why Join brighthush?

• Impactful Work: Every interaction you have helps keep millions of people moving safely every day.
• Global Reach, Local Touch: Work remotely from anywhere while collaborating with teams across 30+ countries.
• Career Growth: Structured learning paths, mentorship programmes, and internal mobility opportunities.
• Inclusive Culture: A diverse workforce that celebrates differences and fosters belonging.
• Competitive Compensation: Monthly salary, performance bonuses, and a comprehensive benefits package.

Role Overview

As a Customer Care Centre Advisor – Night & Weekend Shift, you will be the frontline voice of brighthush, ensuring that our customers receive timely, accurate, and courteous support during the critical 8 pm–6 am window. Your role will blend customer service excellence with meticulous administrative coordination, enabling our field teams and engineers to focus on delivering world‑class service.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and shared inboxes, providing clear, professional, and empathetic responses.
• Log and track service requests, maintenance schedules, and incident reports using brighthush’s internal ticketing and database systems.
• Coordinate with engineering, field service, and operations teams to schedule and confirm service activities, ensuring all stakeholders are informed and prepared.
• Process purchase orders, invoices, and contract renewals, maintaining accurate financial records in alignment with company policies.
• Generate and distribute service updates, status reports, and post‑service summaries to customers and internal teams.
• Maintain and update customer, service, and contract databases, ensuring data integrity and compliance with data protection regulations.
• Identify opportunities for process improvement, propose solutions, and participate in continuous improvement initiatives.
• Support the creation and maintenance of documentation, SOPs, and knowledge base articles to enhance team efficiency.
• Collaborate with cross‑functional teams—sales, engineering, finance—to resolve complex customer issues and improve service delivery.
• Adhere to all brighthush policies, procedures, and quality standards, consistently achieving high customer satisfaction scores.

Essential Qualifications

• Minimum GCSE (or equivalent) in Maths and English.
• Proven experience in a customer service, administrative, or service coordination role.
• Strong proficiency in Microsoft Office, especially Excel, and comfortable working with databases and internal systems.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• High attention to detail, analytical mindset, and strong problem‑solving abilities.
• Demonstrated organisational and time‑management skills, capable of juggling multiple tasks while maintaining accuracy.
• Professional, proactive, and positive attitude, with a strong work ethic and reliability.
• Adaptability and teamwork skills, thriving in a fast‑paced, remote environment.
• Confidence in engaging with a wide range of stakeholders, from customers to senior engineers.

Preferred (Desirable) Skills

• Advanced Excel skills (pivot tables, macros, data modelling).
• Experience with project management or scheduling tools such as Microsoft Project, Asana, or Trello.
• Background in a service, operations, contact centre, or engineering support environment.
• Knowledge of vertical transportation industry standards and terminology.

What You’ll Gain

• Professional Development: Access to brighthush’s Learning Hub, including e‑learning courses, certifications, and mentorship programmes.
• Career Pathways: Clear progression routes from Customer Care to Service Management, Operations, or Engineering Support.
• Work‑Life Balance: Flexible remote work schedule, with a dedicated night‑shift roster that respects personal commitments.
• Health & Well‑Being: Comprehensive health cash plan covering dental, optical, physiotherapy, and more; free access to premium wellness apps; subsidised gym membership.
• Financial Security: Competitive monthly salary, pension scheme, life assurance (4× annual salary), and salary‑sacrifice options (Electric Car, Cycle2Work).
• Recognition & Rewards: Long‑service awards, holiday bonuses, and a robust employee referral programme.
• Community & Culture: Inclusive, collaborative environment with regular virtual team events, diversity initiatives, and an Employee Assistance Programme.

Working Hours & Conditions

• Shift: Friday – Sunday, 8 pm – 6 am (28.5 hours per week) • Remote: Fully remote role; initial weekday training required at our headquarters. • Location: Remote – based in the UK (Hucknall, England) but open to any UK resident. • Language: English (both written and spoken). • Commitment: Part‑time, entry‑level position with potential for full‑time growth.

How to Apply

Ready to bring your customer‑centric mindset and organisational prowess to brighthush? Click the link below to submit your application and join a team that’s reshaping the future of vertical mobility.

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Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made based on merit, experience, and fit for the role.

Join brighthush Today

Be part of a company that’s not just building elevators, but building futures. If you’re passionate about delivering exceptional customer experiences, thrive in a dynamic environment, and want to grow your career with a global industry leader, we want to hear from you. Apply now and help us keep the world moving—one vertical journey at a time.