Senior Customer Community Specialist – Digital Engagement & Lifecycle Marketing Leader at brighthush

About brighthush

brighthush is a trailblazing AI‑powered platform that transforms how B2B SaaS companies connect, educate, and empower their customers. By harnessing advanced natural language processing, predictive analytics, and seamless integration with popular CRM and marketing stacks, brighthush turns ordinary support tickets and knowledge bases into vibrant, self‑sustaining communities that drive adoption, retention, and advocacy. Our mission is simple: give every customer the tools and experiences they need to succeed, while giving our partners the insights and automation that turn community engagement into measurable business value.

Founded on a culture of curiosity, collaboration, and continuous learning, brighthush has grown from a niche startup to a global leader with customers across finance, healthcare, manufacturing, and technology. We’re proud of our remote‑first workforce, our commitment to diversity and inclusion, and our relentless focus on delivering world‑class customer experiences.

Why Join brighthush?

As a Senior Customer Community Specialist, you’ll be at the heart of our community strategy, shaping the way thousands of customers interact with our platform every day. You’ll work alongside product, marketing, sales, and customer success teams to launch community initiatives that drive adoption, reduce churn, and generate brand‑loving advocates. In return, brighthush offers a competitive salary, comprehensive benefits, and a culture that rewards innovation, ownership, and personal growth.

Key Responsibilities

• Community Relaunch Leadership: Spearhead end‑to‑end relaunches of existing community hubs, ensuring a seamless transition for users while introducing new features, improved UX, and fresh content strategies.
• Content Strategy & Creation: Develop and curate high‑impact content—articles, tutorials, webinars, and community challenges—that educates users, showcases product capabilities, and encourages peer‑to‑peer knowledge sharing.
• Data‑Driven Insights: Design and implement robust analytics frameworks to track engagement, sentiment, and ROI. Translate metrics into actionable recommendations for product and marketing teams.
• Cross‑Functional Program Management: Coordinate with product, marketing, sales, and customer success to align community initiatives with broader lifecycle and growth objectives.
• Community Growth & Advocacy: Identify and nurture community champions, develop incentive programs, and create pathways for users to become brand advocates and beta testers.
• Customer Education & Enablement: Partner with the Customer Education team to build curriculum and resources that help users maximize value from brighthush’s platform.
• Continuous Improvement: Stay ahead of industry trends, emerging community platforms, and best practices to keep brighthush’s community strategy cutting‑edge.

Essential Qualifications

• Minimum 5 years of progressive experience in customer community management, digital customer success, customer marketing, lifecycle marketing, or customer education within a B2B SaaS environment.
• Proven track record of scaling online communities from inception to millions of active users, including experience with community platforms such as Higher Logic, Vanilla, or similar.
• Strong analytical mindset with proficiency in data visualization tools (e.g., Tableau, Power BI) and community analytics dashboards.
• Exceptional written and verbal communication skills, with the ability to craft compelling content that resonates across technical and non‑technical audiences.
• Demonstrated ability to lead cross‑functional initiatives, manage timelines, and deliver results in a fast‑paced, remote-first environment.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience with LinkedIn Learning Solutions or similar learning management systems.
• Background in customer education or instructional design, with a portfolio of training materials or courses.
• Knowledge of AI and NLP technologies applied to customer engagement.
• Project management certification (PMP, Agile, Scrum) or equivalent experience.
• Prior experience working in a high‑growth startup or scale‑up environment.

Skills & Competencies

• Strategic Thinking: Ability to envision long‑term community growth while executing short‑term tactical initiatives.
• Data Literacy: Comfortable turning raw data into insights that inform strategy and demonstrate ROI.
• Content Creation: Skilled in writing, editing, and storytelling across multiple formats (blog posts, videos, podcasts).
• Community Moderation: Expertise in fostering healthy, inclusive, and engaging community cultures.
• Technical Proficiency: Familiarity with community platforms (Higher Logic, Vanilla), marketing automation (HubSpot, Marketo), and analytics tools.
• Collaboration & Influence: Proven ability to build relationships and influence stakeholders across product, marketing, sales, and support.
• Adaptability: Thrives in a dynamic environment, quickly learning new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Community Specialist, you’ll have the chance to:

• Progress to Director of Community or Customer Experience, shaping the overall strategy for our global customer base.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategies.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Access a robust learning library, including LinkedIn Learning, internal workshops, and external certifications.
• Contribute to thought leadership by publishing whitepapers, speaking at webinars, and representing brighthush at industry events.

Work Environment & Company Culture

brighthush is a fully remote, distributed team with a central hub in Dallas, Texas. We value:

• Flexibility: Choose your own hours and work from anywhere while staying connected through daily stand‑ups and weekly all‑hands.
• Diversity & Inclusion: A culture that celebrates different perspectives, backgrounds, and ideas.
• Innovation: A sandbox mentality that encourages experimentation, rapid prototyping, and learning from failure.
• Collaboration: Cross‑functional teams that break down silos and work together to solve customer problems.
• Well‑being: Regular wellness check‑ins, mental health resources, and a generous paid time off policy.

Compensation & Benefits

Competitive base salary ranging from USD 105,000 to USD 125,000 per year, commensurate with experience and qualifications. In addition, you’ll receive:

• Annual performance bonus potential.
• Equity options as part of our long‑term incentive plan.
• 401(k) plan with company match.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off (PTO) and holiday schedule.
• Professional development stipend and conference reimbursement.
• Flexible work arrangements and a home‑office stipend.

How to Apply

If you’re passionate about building communities that empower customers, thrive in a data‑driven environment, and want to make a tangible impact at a fast‑growing SaaS company, we’d love to hear from you. Submit your resume, a cover letter outlining your community leadership experience, and any relevant portfolio pieces through the link below.