Senior Principal Customer Success Manager – Banking & Financial Services – Driving Growth, Adoption, and Regulatory Excellence at brighthush

About brighthush

brighthush is a leading global data, analytics, and technology powerhouse that empowers financial institutions, insurers, and enterprises to make data‑driven decisions with confidence. With a footprint spanning more than 50 countries, brighthush blends cutting‑edge technology, deep industry expertise, and a relentless focus on customer success to deliver transformative solutions that shape the future of banking, payments, and risk management.

Why Join brighthush?

At brighthush, we believe that the most valuable asset is our people. We foster a culture of curiosity, collaboration, and continuous learning, where every team member is encouraged to challenge the status quo and innovate. As a Principal Customer Success Manager, you will be at the forefront of our mission to help banks navigate complex regulatory landscapes, unlock new revenue streams, and deliver exceptional customer experiences.

Key Responsibilities

• Client Relationship Stewardship: Serve as the primary point of contact for our banking partners, building trust and ensuring their success with brighthush solutions.
• Strategic Account Management: Develop and execute account plans that align with each client’s business objectives, regulatory requirements, and growth ambitions.
• Product Adoption & Optimization: Champion the adoption of brighthush’s suite of analytics and risk‑management tools, providing tailored guidance and best‑practice recommendations.
• Growth & Upsell Opportunities: Identify and pursue cross‑sell and upsell opportunities that add value to clients while driving revenue growth for brighthush.
• Regulatory & Compliance Expertise: Maintain a deep understanding of banking regulations such as GDPR, FCA, and other relevant frameworks, ensuring that our solutions and client engagements remain compliant.
• Stakeholder Collaboration: Work closely with Product, Sales, Legal, and Technical teams to translate client feedback into product enhancements and service improvements.
• Performance Metrics & Reporting: Track and report on key success metrics (e.g., NPS, renewal rates, adoption scores) and present insights to senior leadership.
• Travel & On‑Site Engagement: Travel up to 25% of the time to client sites, industry events, and partner conferences to strengthen relationships and stay abreast of market trends.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Economics, or a related field (or equivalent professional experience).
• Minimum of 8–10 years of progressive experience in customer success, account management, or client relationship roles within the banking or financial services sector.
• Proven track record of managing large, complex accounts and driving measurable growth.
• Strong understanding of banking regulations, including GDPR, FCA, and other relevant compliance frameworks.
• Exceptional communication and presentation skills, with the ability to influence senior stakeholders across multiple organizations.
• Demonstrated ability to analyze data, derive actionable insights, and translate them into strategic recommendations.
• Experience working in a fast‑paced, technology‑driven environment.
• Proficiency in English (both written and spoken). Additional language skills are a plus.

Preferred Qualifications

• Advanced degree (MBA, Master’s in Finance, etc.) or relevant certifications (e.g., Certified Customer Success Manager).
• Experience with data analytics platforms, risk‑management solutions, or credit‑scoring technologies.
• Prior exposure to the UK banking market and familiarity with local regulatory bodies.
• Track record of leading cross‑functional teams and driving change initiatives.
• Strong network within the banking and fintech ecosystems.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Customer‑Centric Mindset: Passion for delivering outstanding client experiences and turning challenges into opportunities.
• Analytical Acumen: Proficiency in data analysis tools and the capacity to translate complex data into clear, actionable insights.
• Project Management: Skilled at managing multiple initiatives simultaneously, ensuring timely delivery and stakeholder satisfaction.
• Collaboration & Influence: Comfortable working across departments and influencing decision‑makers at all levels.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new priorities and market shifts.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Principal Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of banking technology.
• Mentor junior team members and share your expertise across the organization.
• Participate in executive‑level strategy sessions and contribute to product development.
• Access continuous learning resources, including industry conferences, internal training programs, and certification sponsorships.
• Progress into senior leadership roles such as Director of Customer Success or Head of Banking Partnerships.

Work Environment & Culture at brighthush

We champion a hybrid work model that blends remote flexibility with collaborative in‑office hubs. Our Leeds office serves as a vibrant community hub where teams share ideas, celebrate successes, and engage in team‑building activities. We value diversity, equity, and inclusion, and we are committed to creating an environment where every voice is heard.

Compensation, Perks, and Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonuses tied to client success metrics.
• Comprehensive health and wellness package, including medical, dental, and vision coverage.
• Retirement savings plan with company matching.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work arrangements and remote work options.
• Parental leave policy that supports new parents with paid time off and flexible return‑to‑work options.
• Employee assistance program and mental health resources.
• Regular team outings, hackathons, and community service events.

How to Apply

If you are a seasoned customer success leader with a passion for banking, regulatory excellence, and driving client growth, we want to hear from you. Join brighthush and help shape the future of financial services.

and become part of a team that is redefining success in the banking industry.