Dynamic Part-Time Sales & Customer Service Associate – Retail Operations & Shipping Solutions at brighthush

About brighthush and the Retail Shipping Industry

brighthush is a leading provider of comprehensive shipping, freight, and business services across the United States, Puerto Rico, and Canada. With a network of nearly 4,800 independently owned locations, we empower small offices, home‑office professionals, corporate travelers, and everyday consumers with convenient, value‑added solutions. From parcel shipping and freight forwarding to digital printing, document management, and point‑of‑sale services, our centers are the go‑to destination for reliable, world‑class customer support.

At brighthush, we believe that exceptional service starts with exceptional people. Our associates are the backbone of every retail location, and we invest heavily in their growth, training, and well‑being. We cultivate a culture built on trust, teamwork, accountability, high expectations, and open communication. If you thrive in a fast‑paced, customer‑centric environment and want to be part of a company that values innovation and service excellence, brighthush is the place for you.

Position Overview

The Part‑Time Center Associate is a frontline role that delivers world‑class customer service to walk‑in customers and telephone inquiries. You will receive and process packages for courier shipment, operate copiers, fax machines, binding equipment, laminating machines, and point‑of‑sale devices, and provide expert advice on our array of products and services. This role requires a friendly, helpful demeanor, strong computer skills, and a commitment to learning all aspects of the business quickly.

Key Responsibilities

• Customer Service Excellence: Deliver outstanding service to walk‑in customers and telephone inquiries, ensuring every interaction reflects brighthush’s commitment to quality.
• Active Listening & Communication: Practice excellent listening skills with customers, team members, and leadership to fully understand needs and provide tailored solutions.
• Shipping Solutions: Take ownership of customers’ shipping needs, offering viable, cost‑effective solutions that meet their timelines and budgets.
• Product & Service Mastery: Continuously learn all product and service offerings, alternative solutions, and industry trends to provide accurate, up‑to‑date information.
• Equipment Operation: Operate all equipment, software, and devices—copiers, fax machines, binding and laminating machines, and point‑of‑sale systems—in an expert fashion, and be willing to train colleagues.
• Workplace Safety & Cleanliness: Maintain a clean, organized, and safe working environment that meets all safety standards and enhances customer experience.
• Team Collaboration: Work closely with teammates to achieve daily goals, share best practices, and support each other’s success.
• Additional Duties: Perform other tasks as assigned, demonstrating flexibility and a proactive attitude.

Essential Qualifications

• High school diploma or GED (required).
• Strong computer skills, including proficiency in Microsoft Office and Adobe Creative Suite.
• Outstanding phone etiquette and verbal communication skills.
• Excellent written communication, including accurate spelling and basic math proficiency.
• Prompt, reliable, and responsible work ethic.
• Physical ability to lift 40+ pounds.
• Availability to work 25–30 hours per week on a 6‑day work week.

Preferred Qualifications & Desired Attributes

• Previous retail sales experience, especially in a customer‑service‑heavy environment.
• Experience operating office equipment such as copiers, fax machines, and binding/laminating devices.
• Knowledge of shipping logistics, freight options, and postal regulations.
• Demonstrated ability to learn quickly and adapt to new technologies.
• Strong problem‑solving skills and a proactive approach to customer needs.
• Team‑player mindset with a willingness to mentor and support colleagues.

Core Skills & Competencies

• Customer‑First Mindset: Passion for helping customers find the best solutions.
• Technical Proficiency: Comfortable with various office equipment and software applications.
• Communication: Clear, concise, and courteous verbal and written communication.
• Time Management: Ability to prioritize tasks and manage multiple responsibilities efficiently.
• Adaptability: Willingness to embrace new processes, tools, and industry trends.
• Team Collaboration: Works effectively with teammates and leadership to achieve shared goals.
• Attention to Detail: Ensures accuracy in shipping documentation, billing, and equipment operation.

Career Growth & Learning Opportunities

At brighthush, we view every associate as a potential leader. As a Part‑Time Center Associate, you will have access to:

• Formal Ongoing Training Program: Structured learning modules covering product knowledge, customer service best practices, and industry trends.
• On‑the‑Job Training: Hands‑on experience with experienced mentors who guide you through daily tasks and advanced responsibilities.
• Cross‑Functional Exposure: Opportunities to shadow other departments—such as logistics, marketing, and corporate sales—to broaden your skill set.
• Leadership Development: As you demonstrate excellence, you may be considered for supervisory roles, team lead positions, or specialized roles in shipping and logistics.
• Tuition Reimbursement: Support for continuing education, certifications, and professional development courses.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative work environment. Our associates enjoy:

• A supportive team culture that values open communication and mutual respect.
• Regular team meetings, feedback sessions, and recognition programs that celebrate achievements.
• Flexible scheduling options for part‑time employees, ensuring a healthy work‑life balance.
• Access to modern, well‑maintained retail locations equipped with the latest technology.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation, Perks, and Benefits

While specific salary details may vary based on location and experience, brighthush offers a competitive hourly rate for part‑time associates. In addition to base pay, you will enjoy:

• Employee Discounts: Savings on shipping, printing, and other services.
• Direct Deposit: Convenient, secure payment method.
• Paid Training: Compensation for time spent in training sessions.
• Performance Bonus: Incentives tied to individual and team performance metrics.
• Uniforms Provided: Professional attire supplied to maintain a polished appearance.
• Holiday Pay: Compensation for holidays observed by the company.
• Potential for future benefits as you transition into full‑time or higher‑level roles.

Why Join brighthush?

brighthush is more than a retail shipping provider; it’s a community of dedicated professionals who are passionate about delivering exceptional service. As a Part‑Time Center Associate, you will:

• Be part of a nationwide network that values local ownership and community impact.
• Gain hands‑on experience in a dynamic, fast‑paced environment.
• Develop a versatile skill set that spans customer service, logistics, technology, and sales.
• Enjoy a supportive culture that rewards hard work, innovation, and teamwork.
• Advance your career through structured training, mentorship, and clear pathways to higher roles.

Ready to Make an Impact?

If you are a motivated, customer‑focused individual with a strong work ethic and a desire to grow, we invite you to apply for the Part‑Time Center Associate position at brighthush. Join us in delivering world‑class service, building lasting customer relationships, and contributing to a company that values excellence, integrity, and community.

Apply today through the brighthush careers portal and take the first step toward a rewarding career in retail shipping and customer service.