Dynamic Retail Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, and Store Excellence Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, known for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous growth. Our mission is simple: to make great products accessible to everyone, while creating an engaging, inclusive, and rewarding experience for both our customers and our people.

Position Overview

As a Retail Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You will lead a dynamic team of Associates, ensuring that every customer interaction is seamless, friendly, and memorable. Your role will blend hands‑on leadership, strategic thinking, and a passion for service excellence. You will be the face of brighthush’s commitment to quality, loyalty, and community, driving both sales and customer satisfaction to new heights.

Key Responsibilities

• Team Leadership & Development: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and coach team members on customer service best practices, POS proficiency, and loyalty program promotion.
• Customer Experience Champion: Lead by example, engaging with customers, resolving concerns promptly, and maintaining a clean, organized, and welcoming store environment. Promote a culture of honesty, integrity, and confidentiality.
• Operational Excellence: Execute store plans, prioritize tasks, and communicate effectively with management and Associates. Ensure compliance with labor laws, company policies, and safety standards.
• Loyalty & Promotion Management: Drive the adoption of brighthush’s loyalty programs, upsell promotional offers, and collaborate with marketing to maximize customer engagement.
• Performance & Reporting: Track key metrics such as sales per register, customer satisfaction scores, and shrink reduction targets. Provide regular updates to store leadership and recommend process improvements.
• Safety & Compliance: Promote safety awareness, conduct regular store audits, and ensure a safe environment for both customers and Associates.
• Continuous Improvement: Participate in store shrink reduction initiatives, contribute to process enhancements, and stay current with industry trends and best practices.
• Additional Duties: Perform any other responsibilities as assigned by store leadership to support overall store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proven track record of coaching and developing team members.
• Flexible availability, including evenings, weekends, and holidays.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Knowledge of POS systems and loyalty program management.
• Demonstrated ability to analyze sales data and drive actionable insights.
• Leadership training or certification.
• Multilingual capabilities to serve a diverse customer base.

Skills & Competencies

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