Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences for millions of customers every day. Our culture is built on innovation, teamwork, and a relentless focus on customer satisfaction. As a Fortune 100 company, we invest heavily in employee development, technology, and community engagement, ensuring that every team member has the tools and support to thrive.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, diverse community that values creativity, integrity, and continuous improvement. We offer a dynamic work environment where your ideas can shape the future of retail, and where you’ll have access to world‑class training programs, mentorship opportunities, and a clear career progression path. Whether you’re starting your retail journey or looking to elevate your leadership skills, brighthush provides the platform to grow, learn, and make a real impact.

Key Responsibilities

Customer Experience Leadership

• Lead a high‑performing team of Associates at the front of the store, ensuring every customer receives prompt, courteous, and personalized service.
• Model exemplary customer service by engaging with shoppers, promoting loyalty programs, and maintaining a welcoming store atmosphere.
• Oversee daily store operations, including register assignments, POS coverage, and break scheduling, to guarantee seamless customer interactions.
• Address customer concerns and resolve issues swiftly, turning potential challenges into opportunities for customer delight.
• Champion a culture of honesty, integrity, and confidentiality in all customer interactions.

Team Development & Training

• Design and deliver front‑end training sessions that emphasize customer engagement, product knowledge, and loyalty program promotion.
• Mentor Associates, providing constructive feedback, coaching, and recognition to foster professional growth.
• Collaborate with store management to identify training needs and develop targeted learning plans.
• Encourage a collaborative team environment where Associates feel empowered to share ideas and best practices.

Operational Excellence

• Ensure Associates execute tasks in alignment with the store plan, prioritizing activities to meet daily objectives.
• Maintain a clean, organized, and safe store environment that meets all safety and compliance standards.
• Support shrink reduction initiatives and monitor loss prevention metrics.
• Promote and manage credit and loyalty programs, driving enrollment and maximizing customer lifetime value.
• Communicate effectively with management and Associates, providing progress updates and setting clear priorities.

Compliance & Safety

• Adhere to all labor laws, company policies, and procedures, ensuring a compliant and ethical workplace.
• Promote safety awareness and maintain a secure environment for both customers and staff.
• Participate in store safety audits and contribute to continuous improvement initiatives.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced retail environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and the ability to respond calmly to unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and coaching Associates, with a track record of improving performance.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of labor regulations and compliance best practices.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical skills to interpret sales data and drive performance improvements.
• Effective problem‑solving abilities, turning challenges into growth opportunities.
• High emotional intelligence, fostering a supportive and inclusive team culture.
• Proficiency in retail technology, including POS, inventory management, and CRM platforms.
• Time‑management skills, balancing operational duties with training and development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to a comprehensive learning ecosystem that includes:

• Structured onboarding programs that immerse you in brighthush’s values, systems, and customer service philosophy.
• Mentorship from senior leaders who provide guidance, feedback, and career advice.
• Cross‑functional training in merchandising, visual display, loss prevention, and digital marketing.
• Leadership development tracks that prepare you for roles such as Store Manager, District Manager, or Corporate Retail Strategist.
• Regular performance reviews and goal‑setting sessions to align your growth trajectory with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush’s culture is defined by collaboration, respect, and a shared commitment to excellence. We celebrate diversity and encourage every employee to bring their authentic self to work. Our stores are more than retail spaces; they are community hubs where customers feel valued and staff feel empowered. Key cultural pillars include:

• Inclusive teamwork that values diverse perspectives.
• Transparent communication from leadership to frontline staff.
• Recognition programs that celebrate achievements and milestones.
• Opportunities for volunteerism and community outreach.
• Continuous feedback loops that drive innovation and improvement.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $13.00 to $13.50, actual compensation is influenced by your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family support programs.
• Employee assistance program (EAP) for mental and emotional well‑being.
• Professional development stipend and tuition reimbursement.
• Auto and home insurance discounts through partner providers.
• Scholarship and adoption assistance programs for qualifying employees.
• Flexible work schedules, including nights and weekends, to accommodate personal commitments.

All benefits are subject to eligibility criteria and may be adjusted over time. For detailed information, please contact your brighthush representative.

How to Apply

If you are ready to elevate your retail career, bring your passion for customer service, and join a company that values innovation and growth, we encourage you to apply today. Submit your resume and cover letter through the link below, and let’s explore how you can contribute to brighthush’s continued success.

Apply to this job at brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Location

1608 N Bechtle Ave, Springfield, OH – brighthush Store 1009