Customer Development Specialist – Strategic Inside Sales Leader for Veterinary & Companion Animal Markets in the Great Plains Region (Remote – Kansas City, KS / Omaha, NE)

Welcome to brighthush – Where Animal Health Meets Innovation

At brighthush, the world’s leading pioneer in animal health, we believe that healthier animals lead to healthier communities. Our mission is to enrich lives through groundbreaking products and services that prevent and treat disease in both farm animals and beloved pets. Guided by a bold vision of “Food and Companionship Enriching Life,” we go beyond the ordinary to create lasting impact for animals, customers, society, and our people.

Our culture is built on the conviction that diversity fuels creativity, that inclusive teams spark breakthrough ideas, and that every employee has the power to shape the future of animal health. When you join brighthush, you become part of a global family that celebrates new perspectives, encourages continuous learning, and rewards bold thinking.

Why This Role Matters

The Customer Development Specialist is the engine that drives our growth in the Great Plains region. You will be the trusted advisor to veterinary practices, delivering tailored solutions that improve animal health outcomes while expanding brighthush’s market presence. Your success will directly influence the wellbeing of countless animals and the prosperity of the veterinarians who care for them.

Role Overview

As a remote‑first member of the US Sales Group for Pet Health, you will leverage the Customer Value Selling (CVS) methodology, sophisticated territory management, and digital engagement tools to create an exceptional customer experience. You will work closely with assigned sales districts, develop strategic business plans, and execute multi‑channel campaigns that resonate with veterinary professionals.

Key Responsibilities

• Strategic Relationship Building: Cultivate and sustain long‑term partnerships with key veterinary practices across Kansas City, KS, and Omaha, NE, uncovering needs and delivering value‑driven recommendations that exceed sales targets.
• Collaborative Business Planning: Partner with regional sales districts to co‑create account‑specific business plans, nurture leads, and implement growth strategies that align with brighthush’s objectives.
• Multi‑Channel Customer Engagement: Use a blend of virtual meetings, personalized email sequences, and customized content delivered through brighthush CRM to engage customers remotely and efficiently.
• Product Expertise & Launch Leadership: Maintain deep technical knowledge of the entire brighthush product portfolio, champion new product introductions, and drive brand initiatives that resonate with veterinary audiences.
• Performance Management: Meet or exceed all sales objectives, key performance indicators, and territory metrics while ensuring high levels of customer satisfaction and loyalty.
• Data‑Driven Decision Making: Track and analyze sales data, market trends, and customer feedback within brighthush CRM to refine strategies and improve outcomes.
• Cross‑Functional Collaboration: Work with marketing, product development, and veterinary support teams to align messaging, resolve customer challenges, and deliver integrated solutions.
• Travel & Field Presence: Participate in occasional on‑site visits (5‑10% travel) to deepen relationships, attend regional conferences, and represent brighthush at industry events.

Essential Qualifications (Minimum Requirements)

• Education: Associate degree or High School Diploma/GED with equivalent professional experience.
• Experience: Proven background in inside sales, preferably within the animal health or veterinary sector.
• Technical Proficiency: Demonstrated aptitude for Customer Value Selling (CVS) and fluency with digital tools such as brighthush CRM (formerly Veeva), brighthush (formerly Salesforce), and brighthush collaboration platforms (formerly MS Teams).
• Communication Skills: Strong verbal and written communication abilities, with a talent for presenting complex information in a clear, compelling manner.
• Self‑Motivation: Ability to work independently in a remote environment while staying aligned with team goals and company culture.

Preferred Qualifications (Competitive Edge)

• Bachelor’s degree (BS/BA) in Business, Animal Science, or a related field.
• Registered Veterinary Technician (RVT) certification or equivalent hands‑on animal health experience.
• Deep understanding of the Companion Animal market, including key customers, product trends, and competitive landscape.
• Track record of delivering innovative, customer‑centric solutions that drive revenue growth.
• Exceptional interpersonal skills, with the ability to influence and negotiate at all organizational levels.
• Experience using data analytics to identify opportunities, solve problems, and optimize sales performance.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Prioritize the needs of veterinary professionals and their patients, translating insights into actionable sales strategies.
• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and position brighthush solutions ahead of the curve.
• Digital Savvy: Comfortable navigating virtual selling environments, creating engaging digital content, and leveraging CRM analytics.
• Negotiation & Influence: Skilled at guiding conversations toward mutually beneficial outcomes while maintaining strong relationships.
• Adaptability: Thrive in a fast‑changing industry, quickly learning new products and adjusting tactics as needed.
• Team Collaboration: Work seamlessly with cross‑functional partners to deliver a unified customer experience.

Compensation, Benefits & Perks

Competitive Base Pay: Hourly rate ranging from $33.03 to $45.00, calibrated to experience, education, and demonstrated expertise.

Performance Bonus: Eligibility for an annual bonus tied to both individual and company performance.

Retirement Savings: Up to 6% company match on 401(k) contributions, helping you build a secure financial future.

Comprehensive Health Coverage: Medical, dental, vision, and prescription drug plans designed to support your physical well‑being.

Family Support: 8‑week parental leave, flexible work arrangements, and generous paid time off—including two week‑long company shutdowns (mid‑summer and year‑end).

Professional Development: Access to continuous learning resources, industry conferences, and internal mentorship programs.

Employee Resource Groups: Nine ERGs that foster community, advocacy, and personal growth across diverse interests.

Relocation Assistance: Multiple relocation packages available for qualified candidates moving to the Great Plains region.

Well‑Being Programs: Employee assistance, fitness benefits, and vibrant employee clubs that promote mental and physical health.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Development Specialist, you will gain:

• Deep expertise in animal health products and market dynamics.
• Hands‑on experience with cutting‑edge digital selling platforms.
• Mentorship from senior sales leaders and product experts.
• Pathways to senior sales roles, territory management, or product marketing positions.
• Opportunities to lead cross‑functional initiatives that shape the future of veterinary care.

Work Environment & Culture at brighthush

Remote‑First Flexibility: While you’ll be based in the Great Plains, you’ll enjoy the freedom to work from home, with occasional travel for client visits and regional events.

Inclusive Community: brighthush is committed to building a workplace where every voice is heard. We actively champion underrepresented groups and encourage candidates of all backgrounds to apply, even if you don’t meet every listed requirement.

Innovation‑Driven Atmosphere: Collaboration, curiosity, and continuous improvement are woven into daily life. You’ll be empowered to experiment, share ideas, and drive meaningful change.

Application Process

Ready to make a difference for animals and the professionals who care for them? Follow these steps:

1. Submit your resume and a compelling cover letter highlighting your relevant experience and passion for animal health.
2. Complete the online assessment, which may include scenario‑based questions to showcase your problem‑solving abilities.
3. Participate in a virtual interview with the hiring manager and a member of the sales leadership team.
4. Engage in a final interview focused on cultural fit and your vision for success in the Great Plains territory.

We use AI‑enhanced tools to help screen applications for relevant skills and experience, but every decision is reviewed by a human hiring professional.

Join brighthush – Transform Animal Health, Elevate Your Career

If you are a proactive, relationship‑focused sales professional with a passion for veterinary science and a knack for digital engagement, brighthush wants to hear from you. This is more than a job; it’s a chance to contribute to a purpose‑driven organization that values your growth, celebrates diversity, and rewards excellence.

Apply today and become a catalyst for healthier animals, happier customers, and a brighter future for yourself.