Customer Service Specialist – Client Relations & Scheduling Coordinator for Construction Services (Remote, Full‑Time)

Welcome to brighthush – Shaping the Future of Construction Services

At brighthush, we are redefining how residential and commercial construction projects are delivered, one fence at a time. Our mission is to combine top‑tier craftsmanship with cutting‑edge technology, ensuring every client enjoys a seamless, transparent, and stress‑free experience from the first phone call to the final installation. As a rapidly expanding leader in the fencing industry, we pride ourselves on a culture that values integrity, collaboration, and continuous improvement. We are looking for a dynamic, customer‑focused professional to join our remote team and become the trusted voice that guides our clients through every step of their project journey.

Why This Role Matters

The Customer Service Specialist at brighthush is the linchpin between our valued customers, our skilled fencing crews, and our internal operations teams. Your ability to communicate clearly, manage schedules efficiently, and resolve inquiries with empathy will directly influence client satisfaction, crew productivity, and overall project success. This is more than a support role—it is a strategic position that helps us uphold our promise of reliability, quality, and on‑time delivery.

Key Responsibilities

• Client Interaction: Provide friendly, professional, and timely assistance via phone, email, and live chat, answering questions about fencing services, product options, warranties, and scheduling.
• Inquiry Resolution: Diagnose customer concerns, offer accurate information, and guide clients through the decision‑making process, ensuring they feel confident and informed.
• Escalation Management: Identify complex or high‑priority issues and promptly route them to the appropriate specialist, project manager, or technical team while keeping the customer updated.
• Schedule Coordination: Maintain and update daily work schedules for fencing crews, balancing project priorities, crew availability, and geographic considerations.
• Communication of Changes: Proactively inform customers and internal teams of any schedule adjustments, delays, or important updates, providing clear explanations and alternative solutions.
• Attendance Monitoring: Track crew attendance each morning, address any discrepancies, and adjust the day’s plan to minimize downtime.
• Record Keeping: Accurately log all customer interactions, requests, and follow‑up actions in our CRM system, ensuring a complete audit trail for future reference.
• Dynamic Rescheduling: Re‑prioritize and shift schedules in response to urgent project needs, weather impacts, or unexpected crew availability changes.
• Feedback Loop: Capture client feedback and recurring pain points, sharing insights with the operations and product teams to drive continuous improvement.
• Team Collaboration: Work closely with sales, project management, and field crews to align expectations and deliver a cohesive customer experience.

Essential Qualifications

• Minimum of 2 years experience in a customer service or client‑facing role, preferably within construction, home improvement, or a related field.
• Demonstrated ability to manage multiple communication channels (phone, email, chat) simultaneously while maintaining a high level of professionalism.
• Strong organizational skills with a proven track record of handling complex scheduling and logistics.
• Excellent written and verbal communication skills, with a focus on clarity, empathy, and problem‑solving.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and scheduling tools (e.g., Microsoft Teams, Google Calendar, industry‑specific software).
• Tech‑savvy: comfortable navigating cloud‑based applications, ticketing systems, and remote collaboration tools.
• High school diploma or equivalent; associate or bachelor’s degree in business, communications, or a related discipline is a plus.
• Reliable high‑speed internet connection and a quiet, dedicated workspace suitable for remote work.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience in the fencing, landscaping, or broader construction industry, with familiarity of product lines, warranty terms, and installation processes.
• Previous exposure to project management methodologies (Agile, Kanban) or scheduling software specific to field operations.
• Certification in customer service excellence (e.g., HDI, COPC) or conflict resolution.
• Ability to read and interpret basic technical drawings or site plans.
• Multilingual capabilities, especially Spanish, to serve a diverse client base.
• Demonstrated success in a remote work environment, showing self‑motivation, time‑management, and accountability.

Core Skills & Competencies for Success

• Active Listening: Truly understand customer needs and concerns before offering solutions.
• Problem Solving: Quickly identify root causes and propose practical, customer‑centric resolutions.
• Time Management: Prioritize tasks effectively, ensuring that urgent inquiries and schedule changes are addressed promptly.
• Attention to Detail: Maintain precise records and avoid scheduling conflicts that could impact project timelines.
• Emotional Intelligence: Remain calm under pressure, de‑escalate tense situations, and build trust with clients.
• Team Orientation: Collaborate seamlessly with sales, operations, and field crews, sharing information that benefits the whole organization.
• Adaptability: Thrive in a fast‑changing environment where priorities shift due to weather, supply chain issues, or urgent client requests.

Career Growth & Learning Opportunities at brighthush

Joining brighthush is the first step on a clear career trajectory. As you master client interactions and scheduling logistics, you will have access to a suite of professional development resources, including:

• Mentorship programs pairing you with senior operations managers and seasoned customer experience leaders.
• Online training modules covering advanced CRM techniques, conflict resolution, and construction industry fundamentals.
• Opportunities to cross‑train with our sales, project management, and field operations teams, broadening your skill set.
• Pathways to senior roles such as Customer Experience Team Lead, Scheduling Supervisor, or Operations Coordinator.
• Eligibility for internal certifications that recognize expertise in client relations, process optimization, and data analytics.

Work Environment & Culture at brighthush

Our remote‑first philosophy empowers you to work from anywhere in the United States while staying deeply connected to the brighthush family. We foster a culture built on:

• Transparency: Open communication channels, regular town‑hall meetings, and clear visibility into company goals.
• Collaboration: Virtual coffee chats, cross‑functional project squads, and shared digital workspaces that encourage idea exchange.
• Recognition: Monthly awards, peer‑nominated shout‑outs, and performance‑based bonuses that celebrate your contributions.
• Well‑Being: Flexible scheduling, mental‑health days, and a stipend for home‑office equipment to ensure a healthy work‑life balance.
• Innovation: A commitment to continuous improvement, where your feedback on processes and tools directly influences product development.

Compensation, Perks & Benefits (General Overview)

While exact figures will be discussed during the interview process, successful candidates can expect a competitive salary aligned with industry standards for remote customer service roles. In addition, brighthush offers a comprehensive benefits package that typically includes:

• Health, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan with company matching contributions.
• Paid time off (PTO) accrual, sick leave, and paid holidays.
• Professional development budget for courses, certifications, and conferences.
• Home‑office stipend for ergonomic furniture, high‑speed internet, and essential tech accessories.
• Employee assistance program (EAP) for counseling, legal, and financial guidance.
• Performance‑based bonuses and referral incentives.

How to Apply – Take the Next Step with brighthush

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced, remote environment, and are eager to contribute to a growing construction services leader, we want to hear from you. Click the link below to submit your resume, cover letter, and any relevant certifications. Our recruiting team will review your application promptly and reach out to schedule a conversation.

Apply Now – Join brighthush and Build a Brighter Future for Our Customers

Closing Thoughts

At brighthush, every fence we install represents a promise of safety, privacy, and aesthetic value for our clients. As a Customer Service Specialist, you will be the voice that turns that promise into reality, ensuring each customer feels heard, respected, and confident in our services. We are excited to welcome a dedicated professional who shares our commitment to excellence and wants to grow alongside a forward‑thinking organization. Apply today and become an integral part of the brighthush success story.