Seasoned Inbound Sales & Customer Service Representative – Home Services, Remote, High‑Volume Call Center, Membership Sales Specialist

About brighthush

brighthush is a leading provider of innovative home‑services solutions that empower homeowners to maintain, upgrade, and protect their most valuable asset— their home. With a nationwide footprint and a reputation for excellence, brighthush partners with trusted contractors, technicians, and service providers to deliver seamless, high‑quality experiences to every customer. Our mission is to simplify the way people manage their homes, turning everyday maintenance into a hassle‑free, subscription‑based experience that saves time, money, and peace of mind.

As we continue to grow, we’re looking for a dynamic, customer‑centric professional to join our remote sales and service team. If you thrive in a fast‑paced, high‑volume call environment and love turning conversations into lasting relationships, brighthush offers you the platform to build a rewarding career while making a real impact on the lives of thousands of homeowners.

Why This Role Matters

At brighthush, every inbound call is an opportunity to create value—for the customer and for the company. The Inbound Sales & Customer Service Representative will be the first point of contact for homeowners seeking help with plumbing, HVAC, electrical, or general maintenance. Your role will blend consultative selling, expert problem‑solving, and meticulous data management to ensure that each customer receives a personalized, high‑quality experience from the first ring to the final service appointment.

Beyond the traditional support functions, you’ll be a revenue driver, converting inquiries into booked appointments and membership enrollments. Your success will be measured by call‑to‑booking conversion rates, membership uptake, customer satisfaction scores, and overall sales performance. In short, you’ll be the bridge that turns curiosity into commitment.

Key Responsibilities

Inbound Sales & Customer Support

• Handle a high volume of inbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and recommend the most appropriate home‑service solutions.
• Build trust quickly through friendly, consultative conversations that showcase brighthush expertise.
• Guide customers toward booking service appointments using structured call flows and proven scripts.
• Deliver exceptional customer service while consistently meeting or exceeding sales objectives.

Appointment Scheduling & Membership Sales

• Accurately schedule service appointments in the brighthush system, ensuring all details are captured.
• Introduce and explain the brighthush Membership Program (Pipeline Club), highlighting benefits and value.
• Identify upsell opportunities for additional services, maintenance plans, or premium support packages.
• Balance customer satisfaction with sales performance, ensuring every interaction feels genuine and value‑driven.
• Verify scheduling accuracy and completeness, reducing errors and improving service delivery.

CRM & Customer Data Management

• Log every customer interaction, appointment, and note in the CRM with precision.
• Maintain up‑to‑date, accurate customer records that are audit‑ready and compliant with data‑privacy standards.
• Follow company workflows, SOPs, and quality standards to ensure consistency across the team.
• Use CRM analytics to identify trends, opportunities, and areas for improvement.

Customer Experience & Issue Resolution

• Handle objections confidently, turning hesitation into opportunity.
• De‑escalate challenging situations with empathy, professionalism, and a solution‑focused mindset.
• Follow up on customer requests and ensure all concerns are resolved in a timely manner.
• Deliver a consistently positive experience that builds trust, loyalty, and advocacy.

Team Collaboration

• Coordinate closely with dispatch, operations, and field teams to ensure seamless service delivery.
• Communicate scheduling updates and customer information accurately across departments.
• Share customer feedback to refine scripts, processes, and overall service quality.
• Contribute to a collaborative, high‑performing remote team culture that values continuous improvement.

Essential Qualifications

Experience

• 1–2+ years in inbound sales, customer service, or call center operations.
• Proven track record of converting inbound calls into booked appointments.
• Experience with appointment setting, sales targets, and customer support in a high‑volume environment.

Core Skills

• Exceptional verbal and written communication in English.
• Strong objection handling and closing techniques.
• Comfortable working in a fast‑paced, high‑volume call center.
• Proficiency with CRM or customer‑management systems.
• Excellent organizational skills and meticulous attention to detail.

Nice to Have

• Background in plumbing, HVAC, electrical, or general home services.
• Experience with industry software such as ServiceTitan, Housecall Pro, or Service Fusion.
• Prior membership or subscription sales experience.
• Familiarity with U.S. customer expectations and service standards.

What Makes You a Strong Fit

• Confident, persuasive communicator who can build rapport instantly.
• Customer‑first mindset combined with a keen sales instinct.
• Comfortable setting measurable sales goals and striving to exceed them.
• Calm under pressure, adept at handling objections and turning challenges into opportunities.
• Organized, dependable, and receptive to coaching and feedback.
• Thrives in a fast‑paced, call‑driven environment with a focus on continuous improvement.

A Typical Day in Your Role

• Answer inbound customer calls throughout your shift, greeting each caller with a warm, professional tone.
• Diagnose customer issues, recommend suitable services, and guide them toward the best solution.
• Schedule appointments, confirm details, and present membership options.
• Update CRM records, ensuring all information is accurate and complete.
• Follow structured call flows and sales processes to maximize efficiency and effectiveness.
• Collaborate with dispatch and operations to confirm service readiness.
• Monitor personal performance metrics, identify improvement areas, and implement action plans.

Key Performance Indicators (KPIs)

• Call‑to‑booking conversion rate.
• Membership (Pipeline Club) conversion rate.
• Customer Satisfaction (CSAT) score.
• Call quality and QA scores.
• CRM accuracy and documentation completeness.
• Schedule accuracy and booking quality.
• Consistent achievement of sales and service goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you master inbound sales and customer service, you’ll have the opportunity to progress into roles such as:

• Senior Customer Service Representative
• Inbound Sales Specialist
• Team Lead / Supervisor
• Sales Supervisor
• Operations Coordinator
• Customer Experience Manager

We offer structured training programs, ongoing coaching, and access to industry‑leading tools that will sharpen your skills and broaden your expertise. Whether you’re looking to deepen your sales acumen or transition into a leadership role, brighthush provides the resources and support to help you succeed.

Work Environment & Company Culture

brighthush is a fully remote organization that values flexibility, collaboration, and innovation. Our remote teams operate across multiple time zones, but we maintain a strong sense of community through:

• Weekly virtual team huddles and knowledge‑sharing sessions.
• Monthly town‑hall meetings with senior leadership.
• Open‑door communication channels for feedback and ideas.
• Regular team‑building activities, both virtual and in‑person when possible.
• A culture that celebrates wins, learns from challenges, and rewards high performance.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary plus performance‑based incentives.
• Health, dental, and vision insurance (for eligible employees).
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company match.
• Professional development budget and training resources.
• Employee wellness programs and mental‑health support.
• Flexible work schedule and remote work benefits.
• Access to brighthush’s membership program for personal use.

How to Apply

Ready to make a difference in the lives of homeowners and grow your career in a fast‑moving, customer‑centric environment? Submit your application today and become an essential part of brighthush’s high‑performing team.

We look forward to hearing from you and exploring how your skills and passion align with our mission to revolutionize home services.

Interview Process

1. Application Review
2. Intro Video (3–5 minutes) – Record a brief video introducing yourself and your experience.
3. Recruiter Interview – Discuss your background, motivations, and fit for the role.
4. Client Interview – Meet with the brighthush hiring team to dive deeper into your skills and approach.
5. Offer & Onboarding – Receive a formal offer and begin your journey with brighthush.

After you apply, you’ll receive an email invitation from brighthush to record your Intro Video. This step helps us evaluate your communication style early, streamlining the interview process and ensuring a meaningful conversation during subsequent stages.

Apply Now

If you’re passionate about helping customers, excel at building trust over the phone, and can confidently turn inbound conversations into booked appointments and sales, we want to hear from you. Apply today and join a team that values innovation, collaboration, and customer success.