Dynamic Customer Service Representative – Day Shift, Remote or Office – Elevate Customer Experience at brighthush

About brighthush

brighthush is a trailblazer in the glass distribution and processing industry, serving a diverse portfolio of clients across New Zealand. With more than three decades of expertise, we combine cutting‑edge technology, meticulous quality control, and an unwavering commitment to customer satisfaction. Our purpose‑built facility houses state‑of‑the‑art processing equipment and advanced software systems that enable us to deliver bespoke glass solutions on time, every time.

At brighthush, we believe that our people are the heart of our success. We foster a culture of collaboration, continuous learning, and innovation, where every team member is empowered to contribute ideas, take ownership, and grow professionally. Whether you work from the comfort of your home or from our vibrant office, you’ll find a supportive environment that values diversity, creativity, and a shared passion for excellence.

Why Join brighthush?

• Competitive Compensation – Receive a highly competitive salary paid weekly, ensuring you’re rewarded promptly for your hard work.
• Health & Wellness – Immediate HMO enrollment upon commencement, with the option to add dependents each year of service.
• Time Off & Work-Life Balance – 20 vacation days per year, 7 sick days, and flexible scheduling options to accommodate your personal commitments.
• Performance Incentives – Annual performance bonuses and incentives that recognize and reward your contributions.
• Career Development – Annual salary reviews and increases, plus access to training programs, mentorship, and cross‑functional projects.
• Perks & Amenities – Free cooked rice, snacks, hot drinks, and company polo shirts to keep you comfortable and energized.
• Work Environment – A bright, cheerful open‑plan workspace that encourages collaboration, creativity, and a sense of community.
• Prestigious Clients & Professional Team – Work alongside highly professional, friendly co‑workers and serve a portfolio of respected clients across multiple industries.

Position Overview

We’re looking for a proactive, detail‑oriented Customer Service Representative to join our day‑shift team. In this role, you’ll be the first point of contact for our clients, ensuring that every interaction reflects the high standards of brighthush. Whether you’re working from home or in our office, you’ll play a pivotal role in maintaining smooth order processing, accurate invoicing, and exceptional customer satisfaction.

Key Responsibilities

• Order Management – Process daily invoicing and export data to Xero, ensuring all financial records are accurate and up to date.
• Client Communication – Send daily order confirmations via email, respond promptly to client inquiries, and maintain a professional, courteous tone in all correspondence.
• EDI & Data Integration – Import orders from EDI sites, reconcile discrepancies, and update order status in our internal systems.
• Manual Order Entry – Accurately enter orders received through customer drawings or emails, verifying details against client specifications.
• Issue Resolution – Investigate and resolve order-related issues, escalating to the appropriate department when necessary.
• Information Security – Adhere to brighthush’s Information Security Management System (ISMS), following all policies, procedures, and guidelines to protect sensitive data.
• Process Improvement – Identify bottlenecks in order processing, propose solutions, and collaborate with cross‑functional teams to implement improvements.
• Reporting & Analytics – Generate weekly reports on order volume, invoicing status, and customer satisfaction metrics to inform business decisions.

Essential Qualifications

• Proficient in English, both written and spoken, with excellent communication skills.
• Demonstrated experience in customer service and order entry, preferably in a B2B environment.
• Strong attention to detail, accuracy, and a commitment to data integrity.
• Ability to manage multiple customer inquiries and order requests via email and shared inboxes.
• Self‑motivated, organized, and capable of working independently in a remote or office setting.
• Basic understanding of information security principles and a willingness to comply with ISMS requirements.

Preferred Qualifications

• Experience with Xero accounting software and/or EDI systems.
• Knowledge of glass manufacturing or distribution processes.
• Previous experience in a fast‑paced, high‑volume order processing environment.
• Familiarity with CRM platforms and customer support ticketing systems.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and data entry tools.

Skills & Competencies

• Communication – Clear, concise, and professional communication across all channels.
• Problem‑Solving – Analytical mindset to troubleshoot issues and propose effective solutions.
• Time Management – Ability to prioritize tasks, meet deadlines, and manage a high volume of work.
• Team Collaboration – Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability – Comfortable with change, learning new systems, and adapting to evolving processes.
• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting client relationships.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service Representative, you’ll have the chance to:

• Advance into senior customer support roles or team lead positions.
• Transition into operations, logistics, or sales support roles within the organization.
• Participate in specialized training programs covering advanced Xero usage, EDI integration, and industry best practices.
• Attend workshops, webinars, and conferences to stay ahead of industry trends and expand your skill set.
• Benefit from a mentorship program that pairs you with experienced leaders who can guide your career path.

Work Environment & Culture

brighthush offers a dynamic, inclusive workplace where every voice is heard. Our open‑plan office encourages collaboration, while our remote work policy provides flexibility for those who prefer to work from home. We celebrate diversity, promote work‑life balance, and support initiatives that foster employee well‑being.

Our culture is built on:

• Transparency – Open communication channels and regular updates from leadership.
• Innovation – Encouraging creative solutions and continuous improvement.
• Recognition – Celebrating achievements through awards, shout‑outs, and performance bonuses.
• Community – Team‑building events, volunteer opportunities, and social gatherings.

Compensation & Benefits (General Overview)

While the exact salary range may vary based on experience and qualifications, the role offers a competitive base salary of Php 45,000 – Php 50,000 per month, paid weekly. In addition to the base pay, you’ll receive:

• Annual performance bonuses and incentives.
• Annual salary reviews with potential increases.
• Health insurance (HMO) with dependents added each year.
• Paid vacation (20 days) and sick leave (7 days).
• Free meals, snacks, and hot drinks.
• Company polo shirts and other branded apparel.
• Professional development budget and training opportunities.
• Flexible work arrangements (remote or office).

How to Apply

If you’re ready to bring your customer‑service expertise to a forward‑thinking company that values innovation, teamwork, and growth, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can make a lasting impact at brighthush.

Apply to brighthush Today

Join brighthush – Where Your Career Shines

At brighthush, we’re not just a company; we’re a community of passionate professionals dedicated to delivering excellence in every glass solution we provide. Your role as a Customer Service Representative will be pivotal in shaping our client relationships and driving operational success. If you thrive in a fast‑paced environment, love solving problems, and want to grow with a company that rewards hard work and innovation, apply now and become part of our bright future.