Customer Engagement & Fundraising Cultivation Specialist – Virtual Relationship Management for Peer‑to‑Peer Campaigns at brighthush

About brighthush – A Mission‑Driven Community of Hope

At brighthush, we are united by a bold, life‑changing vision: to add more than one million years of life for patients living with blood cancer by the year 2040. Our work spans local neighborhoods, regional hubs, and a national office that together power a relentless pursuit of cures, better treatments, and supportive care. Whether you are an accountant, a data analyst, a volunteer coordinator, or a frontline fundraiser, every role at brighthush contributes directly to the lives of patients, families, and caregivers who depend on our advocacy, research funding, and community‑driven events.

Why This Role Matters

The Customer Engagement & Cultivation Specialist is the heartbeat of our peer‑to‑peer fundraising engine. By building authentic, virtual relationships with volunteers and participants, you will directly influence the revenue streams that fund groundbreaking research and patient services. Your success translates into tangible impact—each dollar raised brings us a step closer to that million‑year milestone.

Key Responsibilities – What You’ll Do Every Day

• Recruitment & Outreach: Conduct high‑energy, call‑based outreach to attract participants for signature campaigns such as Light The Night, Big Climb, and Team In Training.
• Revenue Generation: Drive revenue targets for mass‑participation events by executing targeted live‑call scripts, text blasts, and digital follow‑ups that inspire donors to give.
• Team Leadership: Own the performance of assigned peer‑to‑peer fundraising teams, collaborating closely with market‑based Campaign Managers or Directors to align goals and ensure transparency.
• Strategic Execution: Implement revenue‑growth playbooks, track key performance indicators, and adjust tactics in real time to meet or exceed a $1,000,000+ impact threshold.
• Data Management: Accurately log engagement metrics, donor interactions, and recruitment outcomes in our CRM system, ensuring data integrity for future analysis.
• Cross‑Functional Collaboration: Partner with local Campaign Development teams, national call centers, and communications specialists to synchronize messaging and maximize outreach efficiency.
• Multi‑Market Coordination: Manage outreach across several geographic markets for the “Of The Year” initiative, tailoring approaches to regional nuances while maintaining brand consistency.
• Continuous Improvement: Provide feedback on script performance, suggest enhancements to outreach technology, and participate in regular training sessions to sharpen your fundraising acumen.
• Additional Duties: Support ad‑hoc projects such as live virtual events, special donor appreciation calls, and emergency outreach campaigns as business needs evolve.

Essential Qualifications – What You Need to Succeed

• Education: Bachelor’s degree in Business, Communications, Non‑Profit Management, or a related field.
• Experience: Minimum of 1 + year of hands‑on peer‑to‑peer fundraising or volunteer recruitment experience, preferably in a virtual or call‑center environment.
• Technical Proficiency: Strong command of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM platforms (e.g., Salesforce, Raiser’s Edge).
• Communication Skills: Exceptional verbal and written communication abilities, with a talent for building rapport quickly over the phone and via digital channels.
• Time Management: Ability to work a structured schedule of Monday‑Thursday, 1 pm‑9 pm PST, with flexibility for weekend and evening outreach as campaign demands arise.
• Results‑Oriented Mindset: Proven track record of meeting or surpassing fundraising targets, with a data‑driven approach to measuring success.
• Empathy & Passion: Deep commitment to the mission of extending life for blood‑cancer patients and a genuine desire to inspire others to join the cause.

Preferred Qualifications – What Sets You Apart

• Experience with large‑scale virtual events such as Light The Night or similar fundraising galas.
• Background in nonprofit development, donor stewardship, or community outreach.
• Proficiency in additional languages to support diverse participant bases.
• Certification in fundraising (e.g., CFRE) or completion of relevant professional development courses.
• Demonstrated ability to lead remote teams and manage cross‑functional projects.

Core Skills & Competencies

• Relationship Building: Ability to cultivate trust and enthusiasm with volunteers, donors, and internal stakeholders.
• Strategic Thinking: Skill in interpreting campaign data, identifying trends, and adjusting tactics to optimize revenue.
• Adaptability: Comfort navigating a fast‑paced, ever‑changing fundraising landscape, including shifting campaign calendars and emerging digital tools.
• Technology Savvy: Quick learner of new outreach platforms, dialer systems, and virtual event software.
• Team Collaboration: Strong interpersonal skills that foster cooperation across marketing, development, and operations teams.
• Resilience: Ability to handle rejection positively, stay motivated, and maintain high energy throughout long outreach sessions.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As you master the art of virtual fundraising, you will have access to:

• Mentorship from senior Campaign Directors and national fundraising leaders.
• Paid certifications in nonprofit fundraising, donor psychology, and digital engagement.
• Opportunities to lead larger, multi‑market campaigns and eventually transition into a Campaign Manager or Development Director role.
• Cross‑training in data analytics, event production, and strategic communications.
• Participation in annual leadership summits where you can network with industry experts and share best practices.

Work Environment & Culture at brighthush

brighthush embraces a flexible, remote‑first work model that empowers you to thrive from any location while staying deeply connected to our mission. Our culture is built on:

• Purpose‑Driven Collaboration: Every team member understands how their daily actions contribute to life‑saving research and patient support.
• Inclusivity & Diversity: We celebrate a workforce that reflects the communities we serve, fostering an environment where every voice is heard.
• Wellness & Balance: Comprehensive wellness programs, mental‑health resources, and generous paid time off help you maintain a healthy work‑life equilibrium.
• Recognition & Celebration: Regular shout‑outs, performance bonuses, and milestone celebrations keep morale high and acknowledge your contributions.
• Innovation: We invest in cutting‑edge fundraising technology and encourage creative problem‑solving to stay ahead of donor trends.

Compensation, Perks & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $28 – $30 per hour (approximately $50K – $54K annually), adjusted for geographic location, experience, and market conditions.
• Annual Incentive Plan: Performance‑based bonuses tied to individual and team fundraising outcomes.
• Benefits Suite:
  • Medical, dental, and vision insurance with multiple plan options.
  • Life insurance and accidental death coverage.
  • Flexible Spending Accounts (FSA) for healthcare and dependent care.
  • 403(b) retirement plan with employer matching contributions.
  • Generous paid time off, including federal holidays and additional wellness days.
  • Employee Assistance Program (EAP) for counseling, legal, and financial guidance.
• Professional Development: Tuition reimbursement for relevant courses, access to industry conferences, and internal training modules.
• Remote Work Stipend: Monthly allowance for home‑office equipment, internet, and coworking space memberships.

Physical Demands & Work Schedule

This position requires a blend of focused desk work and active outreach:

• Primary schedule: Monday‑Thursday, 1 pm‑9 pm PST.
• Weekend and evening availability for peak campaign periods.
• Minimal travel—only for occasional national meetings, training sessions, or special events.
• Physical demands are comparable to typical office roles; primarily seated work with occasional standing for virtual events.

How to Apply

If you are ready to turn compassion into measurable impact, we invite you to join the brighthush family. Bring your enthusiasm, your fundraising expertise, and your desire to make a difference—together we will illuminate the path toward a cure.

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Equal Opportunity & Inclusion Statement

brighthush is an equal employment opportunity employer. We are committed to building a diverse, inclusive workplace where every employee feels valued and empowered. All qualified applicants will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, pregnancy, age, race, color, creed, national origin, citizenship, religion, genetic information, disability, veteran status, or any other characteristic protected by law. We welcome candidates who share our mission and who will help us create a supportive environment for the communities we serve.