Customer Engineer – Remote, Full‑Time – Join brighthush to Drive Innovative Self‑Service Banking Solutions

About brighthush

brighthush is a trailblazer in the financial technology arena, dedicated to expanding access to banking through cutting‑edge self‑service solutions. Our mission is to empower individuals and businesses worldwide with secure, intuitive, and scalable digital banking tools that transform how people manage their finances. With a culture rooted in innovation, collaboration, and continuous learning, brighthush is poised to redefine the future of financial services.

Why This Role Matters

As a Customer Engineer – Entry Level, you will be the frontline advocate for our clients, ensuring that our self‑service platforms operate flawlessly and deliver exceptional value. Your work will directly influence customer satisfaction, operational efficiency, and the overall success of brighthush’s product ecosystem. Whether you’re troubleshooting a branch‑level issue or optimizing a new feature rollout, you’ll play a pivotal role in shaping the next generation of banking experiences.

Key Responsibilities

• Branch Operations Optimization: Analyze and refine the performance of our self‑service kiosks and ATMs, ensuring they meet uptime targets and provide a seamless customer journey.
• Operational Efficiency Enhancement: Identify bottlenecks in the service delivery pipeline, propose data‑driven solutions, and collaborate with cross‑functional teams to implement process improvements.
• Self‑Service Availability Maximization: Monitor system health, conduct proactive maintenance, and coordinate rapid response to incidents to keep self‑service channels available 24/7.
• Customer Support & Training: Serve as a technical resource for branch staff and end‑users, delivering clear guidance and training materials that enable them to resolve common issues independently.
• Data Collection & Reporting: Gather usage metrics, generate performance reports, and present insights to senior stakeholders to inform product strategy.
• Continuous Improvement: Participate in sprint planning, retrospectives, and knowledge‑sharing sessions to foster a culture of relentless improvement.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Information Technology, Computer Science, or a related field is a plus.
• Strong analytical mindset with the ability to translate complex technical data into actionable insights.
• Excellent written and verbal communication skills in English.
• Basic understanding of networking concepts, operating systems, and database fundamentals.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote environment.
• Willingness to travel to client sites within India as required.

Preferred Qualifications

• Experience with POS or ATM software platforms.
• Familiarity with cloud services (AWS, Azure, or GCP) and containerization (Docker, Kubernetes).
• Knowledge of cybersecurity best practices and compliance standards (PCI‑DSS, ISO 27001).
• Previous exposure to Agile or Scrum methodologies.
• Multilingual abilities (Hindi, Tamil, or other regional languages) are a plus.

Core Skills & Competencies

• Technical Proficiency: Comfortable troubleshooting hardware and software issues, interpreting logs, and using diagnostic tools.
• Problem‑Solving: Ability to diagnose root causes quickly and propose effective, sustainable solutions.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities for improvement.
• Collaboration: Works seamlessly with product, engineering, and support teams across time zones.
• Adaptability: Thrives in a fast‑paced, evolving environment where priorities can shift rapidly.
• Time Management: Manages multiple tickets and projects while meeting strict deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Engineer, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned engineers.
• Regular technical workshops covering emerging technologies, security protocols, and industry trends.
• Clear career pathways to roles such as Senior Customer Engineer, Solutions Architect, or Product Manager.
• Cross‑functional projects that broaden your skill set and expose you to new domains.
• Annual performance reviews with transparent metrics and personalized development plans.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote-first approach means you can work from anywhere in India, supported by:

• High‑speed internet stipend and ergonomic office equipment allowance.
• Flexible working hours that accommodate personal commitments.
• Regular virtual team‑building events, hackathons, and wellness programs.
• A collaborative platform where ideas are valued and feedback is constructive.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for entry‑level technical roles.
• Performance‑based bonuses and incentive schemes.
• Health and wellness benefits covering medical, dental, and vision.
• Professional development stipend for certifications, courses, and conferences.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee assistance programs and mental health resources.

How to Apply

Ready to embark on an exciting journey with brighthush? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Engineer role. We’re eager to learn how your skills and passion align with our mission to revolutionize financial access.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building products; we’re building futures. If you’re driven by curiosity, committed to excellence, and excited to make a tangible difference in the world of banking, we want to hear from you. Apply today and become part of a team that’s reshaping the way people interact with money.