Senior GIS Customer Success Consultant – ArcGIS Expertise & Technical Content Creation at brighthush

About brighthush

brighthush is a trailblazing leader in geospatial technology, empowering businesses worldwide to unlock the power of data, location, and insight. With a portfolio that spans from advanced mapping solutions to cutting‑edge analytics, we help our clients transform raw information into actionable intelligence that drives smarter decisions, sustainable growth, and competitive advantage. Our culture is built on curiosity, collaboration, and a relentless commitment to delivering value through technology and people.

Role Overview

As a Senior GIS Customer Success Consultant at brighthush, you will be the bridge between our world‑class ArcGIS platform and the organizations that rely on it to solve complex spatial challenges. You will own the end‑to‑end customer journey, from onboarding and adoption to ongoing support and strategic growth. Your deep technical knowledge of ArcGIS, combined with exceptional communication and presentation skills, will enable you to translate technical concepts into clear, compelling narratives that resonate with stakeholders at all levels.

Key Responsibilities

• Customer Onboarding & Adoption: Design and deliver customized onboarding programs that accelerate time‑to‑value for new clients, ensuring they understand how to leverage ArcGIS for their unique business objectives.
• Technical Content Creation: Produce high‑quality, user‑friendly documentation, tutorials, case studies, and whitepapers that showcase best practices, new features, and real‑world applications of our GIS solutions.
• Strategic Presentations & Workshops: Lead engaging presentations, webinars, and workshops for executive audiences, technical teams, and partner ecosystems, translating complex GIS concepts into actionable insights.
• Product Update Communication: Serve as the primary liaison between product teams and customers, translating roadmap changes into clear, concise communications that keep clients informed and excited.
• Customer Advocacy & Feedback Loop: Champion the voice of the customer within brighthush, gathering feedback, identifying pain points, and collaborating with engineering and product to drive continuous improvement.
• Account Growth & Upsell Opportunities: Identify and nurture opportunities for expansion, cross‑sell, and upsell within existing accounts, working closely with sales and account management teams.
• Community Building: Foster a vibrant user community through forums, user groups, and social media, encouraging knowledge sharing and peer support.
• Metrics & Reporting: Track and report on key success metrics such as adoption rates, customer satisfaction scores, and renewal rates, using data to inform strategy and demonstrate ROI.

Essential Qualifications

• Minimum 3–5 years of professional experience in GIS, with a strong focus on ArcGIS platform (ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise).
• Proven track record of delivering technical content—whitepapers, tutorials, case studies, or training materials—that has driven user adoption and customer success.
• Exceptional verbal and written communication skills, with the ability to present complex technical concepts to non‑technical audiences.
• Strong organizational and project management skills; able to juggle multiple client engagements simultaneously while maintaining high quality.
• Collaborative mindset—experience working cross‑functionally with sales, product, engineering, and support teams.
• Demonstrated understanding of how GIS technology delivers business value across industries such as transportation, utilities, public safety, and environmental stewardship.
• Right to work in the United Kingdom.

Preferred Qualifications

• Advanced certifications in ArcGIS (e.g., ArcGIS Desktop, ArcGIS Pro, ArcGIS Online).
• Experience in a customer success, account management, or technical consulting role within the GIS or broader technology sector.
• Knowledge of GIS data standards (e.g., GeoJSON, KML, WFS, WMS) and spatial analysis techniques.
• Experience with data visualization tools (e.g., Tableau, Power BI) and integration of GIS with business intelligence platforms.
• Fluency in additional languages (e.g., French, German, Spanish) is a plus.
• Prior experience working in a remote or distributed team environment.

Skills & Competencies

• Technical Proficiency: Deep knowledge of ArcGIS architecture, data pipelines, and API integrations.
• Communication: Ability to distill technical jargon into clear, persuasive messaging for diverse audiences.
• Strategic Thinking: Capacity to align GIS solutions with business goals and articulate ROI.
• Problem‑Solving: Strong analytical skills to diagnose issues and propose innovative solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Adaptability: Comfortable navigating a fast‑paced, evolving technology landscape.
• Collaboration: Proven ability to work effectively with cross‑functional teams and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior GIS Customer Success Consultant, you will:

• Progress into senior leadership roles such as Customer Success Director or GIS Product Manager.
• Participate in continuous learning programs, including advanced GIS certifications, leadership workshops, and industry conferences.
• Mentor junior consultants and contribute to the development of internal knowledge bases.
• Influence product strategy by feeding real‑world customer insights back to our product teams.
• Explore cross‑functional projects that span data science, analytics, and AI, expanding your skill set beyond GIS.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United Kingdom—whether that’s your home office, a co‑working space, or a city like Aylesbury, Cambridge, Edinburgh, or Belfast. Despite the distance, we maintain a vibrant, inclusive culture through:

• Weekly virtual town halls and monthly all‑hands meetings.
• Quarterly in‑person retreats and team‑building events.
• Open‑door leadership policy—your voice matters at every level.
• Commitment to diversity, equity, and inclusion, with employee resource groups and mentorship programs.
• Flexible work hours and a focus on work‑life balance.

Compensation & Benefits

We offer a competitive salary range of GBP 35,000 – 35,000 per year for this contract role, with the potential for performance‑based bonuses and long‑term incentives. In addition, you will enjoy:

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement plan with company matching contributions.
• Generous parental leave and flexible family‑support policies.
• Professional development budget for courses, certifications, and conference attendance.
• Annual company‑wide retreat and team‑building activities.
• Access to cutting‑edge GIS tools, software licenses, and a modern, fully‑equipped home office stipend.

How to Apply

If you’re ready to bring your GIS expertise to a forward‑thinking organization that values innovation, collaboration, and customer success, we’d love to hear from you. Submit your resume, a brief cover letter highlighting your ArcGIS experience, and any relevant technical content samples through our online portal. Join brighthush and help shape the future of geospatial technology—one map at a time.