Customer Experience Champion – Remote, Full‑Time, Entry Level – Join brighthush’s Growing Support Team

About brighthush

brighthush is a forward‑thinking technology company that is redefining how people interact with everyday tools. By blending cutting‑edge software with intuitive hardware, we empower customers to solve problems faster, safer, and more conveniently than ever before. Our flagship products—smart kiosks, mobile apps, and integrated service platforms—are trusted by millions across the United States. At brighthush, we believe that exceptional customer experience is the cornerstone of innovation, and we’re looking for passionate individuals who share that vision.

Why This Role Matters

As a Customer Experience Representative, you will be the frontline ambassador of brighthush. You’ll help customers navigate our products, troubleshoot issues, and ensure that every interaction leaves a lasting positive impression. Your work will directly influence customer satisfaction scores, brand loyalty, and the overall success of our technology ecosystem.

Key Responsibilities

• Customer Interaction: Answer inbound calls, emails, and live chat inquiries with professionalism and empathy.
• Service Request Management: Log, prioritize, and resolve service tickets using Zendesk, ensuring timely follow‑up and closure.
• Escalation Handling: Identify complex issues, coordinate with technical and product teams, and provide clear, actionable solutions.
• Product Knowledge: Maintain up‑to‑date understanding of brighthush’s hardware and software offerings to provide accurate guidance.
• Data Entry & Reporting: Accurately record customer interactions, update CRM records, and generate weekly performance reports.
• Continuous Improvement: Participate in feedback loops, suggest process enhancements, and contribute to knowledge base articles.

Essential Qualifications

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Minimum of 1 year of experience in a call center, customer support, dispatch, sales, or service environment.
• Strong verbal and written communication skills in English.
• Proficiency with Google Workspace (Docs, Sheets, Drive).
• Experience using customer support platforms such as Zendesk.
• Reliable high‑speed internet connection (minimum 50 Mbps) and a quiet workspace.
• Availability to work evenings, weekends, and holidays as required by the shift schedule.

Preferred Qualifications

• Prior exposure to Twilio or similar communication APIs.
• Experience in a tech‑centric or retail environment.
• Basic troubleshooting skills for hardware and software issues.
• Knowledge of customer service metrics (CSAT, NPS, first‑contact resolution).
• Multilingual abilities are a plus.

Skills & Competencies

• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Empathy & Patience: Deliver calm, supportive assistance even under pressure.
• Time Management: Handle multiple tickets simultaneously while meeting SLA targets.
• Adaptability: Thrive in a fast‑changing tech environment and embrace new tools.
• Team Collaboration: Work closely with engineering, product, and sales teams to resolve customer challenges.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Customer Experience Representative, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on new product releases, industry trends, and advanced support techniques.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Product Support Engineer.
• Cross‑functional projects that expose you to engineering, marketing, and operations.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We value:

• Flexibility: While core hours are required, we offer flexible scheduling to accommodate personal commitments.
• Diversity & Inclusion: A welcoming environment where every voice is heard and celebrated.
• Innovation: A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Community: Regular virtual team building events, hackathons, and wellness initiatives.

Compensation & Benefits

We offer a competitive salary range of USD 33,280 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance options.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral bonus program.
• Access to a digital wellness platform and mental health resources.

How to Apply

Ready to become a vital part of brighthush’s mission to transform everyday experiences? Click the link below to submit your application and join a team that values innovation, customer focus, and personal growth.

Apply to this role at brighthush

Closing Statement

At brighthush, we’re not just building products; we’re building relationships. If you’re passionate about delivering outstanding customer service, eager to learn, and ready to contribute to a company that’s reshaping the tech landscape, we want to hear from you. Apply today and help us create brighter, smarter experiences for customers across the nation.