Customer Experience Coordinator – Front‑End Operations Lead for Retail Excellence and Loyalty Program Management at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant portfolio that includes flagship stores, distribution centers, and a robust e‑commerce platform, brighthush has earned a reputation for innovation, customer focus, and a culture that celebrates diversity, collaboration, and continuous learning. As a Fortune 100 company, we are committed to creating an inclusive environment where every team member can thrive, grow, and make a lasting impact on the shopping experience of millions of customers worldwide.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑paced retail ecosystem that values creativity, accountability, and a passion for service. We invest heavily in employee development through mentorship programs, leadership training, and cross‑functional projects that expose you to every facet of our operations—from merchandising and inventory management to technology and customer engagement. Whether you’re starting your career or looking to elevate your leadership skills, brighthush offers a clear path for advancement, a supportive work environment, and a comprehensive benefits package that rewards your dedication and hard work.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of exceptional service by modeling courteous, proactive interactions with every customer.
• Team Management: Oversee a front‑end associate team, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Training & Mentorship: Design and deliver training modules on front‑end principles, personalized service, and loyalty program promotion; coach associates to elevate their performance.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with brand standards and merchandising plans.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences and reinforcing brand loyalty.
• Performance Management: Set clear priorities, monitor progress, provide constructive feedback, and recognize outstanding contributions.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols; promote a safe, secure shopping environment.
• Program Support: Drive participation in shrink reduction initiatives, credit and loyalty program enrollment, and other store‑wide performance goals.
• Collaboration: Partner with store management to identify training needs, refine processes, and implement best practices across the front‑end team.
• Continuous Improvement: Analyze customer feedback, sales data, and operational metrics to recommend actionable improvements that enhance the shopping experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a high‑volume, fast‑moving environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, capable of collaborating effectively with peers and supervisors.
• Demonstrated ability to train and develop others.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program promotion and customer engagement strategies.
• Knowledge of POS systems and cash handling procedures.
• Background in safety compliance and store shrink reduction initiatives.
• Prior experience in a multi‑store or regional retail environment.
• Leadership training or certification in retail operations.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed customer expectations.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Analytical Thinking: Skill in interpreting sales data, customer feedback, and operational metrics to drive decisions.
• Problem‑Solving: Quick, effective resolution of customer and operational challenges.
• Communication: Clear, concise verbal and written communication with all stakeholders.
• Time Management: Prioritization of tasks to meet store objectives while maintaining service quality.
• Adaptability: Flexibility to adjust to new processes, technologies, and market trends.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee’s journey is unique. As a Customer Experience Coordinator, you’ll have the chance to:

• Progress into senior front‑end management roles, such as Store Manager or Regional Operations Lead.
• Participate in leadership development programs that cover strategic planning, financial acumen, and cross‑functional collaboration.
• Take on cross‑departmental projects, gaining exposure to merchandising, supply chain, and digital initiatives.
• Earn certifications in retail operations, customer service excellence, and safety compliance.
• Benefit from mentorship by senior leaders who share their expertise and guide your career trajectory.

Work Environment & Company Culture

brighthush fosters a culture that blends high performance with genuine care for its people. Our values—Integrity, Innovation, Inclusion, and Impact—are reflected in everyday interactions, from the way we treat customers to how we support each other’s growth. Employees enjoy:

• A collaborative, team‑oriented atmosphere that encourages open dialogue and idea sharing.
• Regular feedback loops, both formal and informal, to help you refine skills and achieve goals.
• Inclusive events and initiatives that celebrate diversity and promote belonging.
• Flexible work arrangements where possible, especially for roles that support store operations.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your compensation will be influenced by your experience, skill set, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company contributions and matching.
• Flexible spending accounts for health and dependent care.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and family support programs.
• Life and disability insurance.
• Employee assistance programs, including counseling and wellness resources.
• Discounts on auto and home insurance, as well as credit union services.
• Professional development stipend and tuition reimbursement.

How to Apply

If you’re ready to lead a high‑energy team, elevate the customer experience, and grow your career within a global retail powerhouse, we encourage you to apply today. Join brighthush and help shape the future of off‑price retail while enjoying a rewarding, inclusive, and dynamic workplace.