Customer Experience Coordinator – Front‑End Retail Excellence at brighthush – Fox Chapel, PA

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant culture that champions diversity, innovation, and customer obsession, brighthush has grown into a Fortune 100 powerhouse that thrives on collaboration and continuous improvement. Whether you’re working in our flagship stores, distribution centers, or corporate hubs, you’ll find a dynamic environment where your ideas matter and your career can flourish.

At brighthush, we believe that exceptional customer service is the cornerstone of our success. Every interaction is an opportunity to create memorable experiences, build loyalty, and drive growth. As a Customer Experience Coordinator, you’ll be at the heart of this mission, leading a team of associates to deliver outstanding service, uphold our brand values, and exceed customer expectations.

Key Responsibilities

As a Customer Experience Coordinator, you will:

• Lead by Example: Engage with customers, demonstrate best practices, and model the high‑standard service that brighthush is known for.
• Manage Front‑End Operations: Oversee daily store activities, assign registers, coordinate breaks, and ensure seamless point‑of‑sale coverage.
• Coach & Mentor: Provide ongoing training, feedback, and support to associates, fostering a culture of continuous learning and improvement.
• Resolve Customer Issues: Address concerns promptly, turning challenges into opportunities for delight and loyalty.
• Promote Loyalty Programs: Drive enrollment and usage of brighthush’s loyalty initiatives, ensuring associates are equipped to communicate benefits effectively.
• Maintain Store Standards: Ensure the store remains clean, organized, and visually appealing, aligning with our merchandising and brand guidelines.
• Support Safety & Compliance: Enforce safety protocols, adhere to labor laws, and maintain a secure environment for customers and staff.
• Collaborate with Management: Partner with store leadership to identify training needs, set priorities, and report on performance metrics.
• Contribute to Store Goals: Participate in shrink reduction initiatives, inventory accuracy drives, and other store‑wide performance programs.
• Adapt to Change: Respond swiftly to shifting priorities, unexpected situations, and evolving customer expectations.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Proven track record of training and developing team members.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with point‑of‑sale systems and loyalty program promotion.
• Knowledge of safety and compliance regulations in a retail setting.
• Demonstrated ability to analyze performance data and implement improvement strategies.
• Experience in a high‑volume retail environment with a diverse customer base.
• Proficiency in multiple languages is a plus.

Skills & Competencies

• Leadership & Team Building – Inspire and motivate associates to deliver exceptional service.
• Customer‑Centric Mindset – Anticipate needs, personalize interactions, and create memorable experiences.
• Problem‑Solving – Quickly assess issues and implement effective solutions.
• Communication – Clear, concise, and persuasive, both verbally and in writing.
• Time Management – Prioritize tasks, manage schedules, and meet deadlines.
• Adaptability – Thrive in a dynamic environment with changing priorities.
• Data‑Driven Decision Making – Use metrics to guide coaching and operational improvements.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs designed to accelerate your career path.
• Mentorship from senior leaders who share their insights and experiences.
• Cross‑functional training that exposes you to merchandising, inventory management, and corporate initiatives.
• Opportunities to transition into store management, regional operations, or corporate roles.
• Continuous learning through workshops, e‑learning modules, and industry conferences.

Work Environment & Culture at brighthush

brighthush is built on a foundation of collaboration, respect, and empowerment. Our culture encourages:

• Open communication – Every voice is heard, and ideas are welcomed.
• Inclusivity – We celebrate diversity and foster an environment where everyone can thrive.
• Innovation – Continuous improvement is part of our DNA, and we reward creative solutions.
• Work‑Life Balance – Flexible scheduling, wellness programs, and supportive policies help you stay energized.
• Community Engagement – We actively participate in local initiatives and encourage employees to give back.

Compensation & Benefits

We offer a competitive hourly rate of $14.25 to $14.75 per hour, with actual pay determined by your experience, skills, and performance. In addition to your base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discounts on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Flexible spending accounts (FSA) and Health Savings Accounts (HSA).
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death benefits.
• Auto and home insurance discounts.
• Employee assistance programs (EAP) and wellness resources.
• Professional development and tuition reimbursement opportunities.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or speak with a brighthush representative.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military service. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and excellence.

We look forward to discovering how your unique talents and experiences can help us continue to delight customers and drive success at brighthush.