Dynamic Customer Experience Coordinator – Retail Excellence & Leadership Development at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 10,000 stores worldwide, we combine a passion for fashion, home décor, and lifestyle products with a commitment to exceptional customer service. Our culture is built on diversity, collaboration, and continuous learning, ensuring that every team member has the opportunity to grow, innovate, and make a real impact.

Why Join brighthush?

At brighthush, we believe that the customer experience is the cornerstone of our success. We empower our associates to become ambassadors of our brand, fostering a welcoming environment where shoppers feel valued and understood. As a Customer Experience Coordinator, you will be at the heart of this mission, leading a dynamic team, shaping store culture, and driving loyalty programs that keep customers coming back.

Key Responsibilities

• Lead Front‑End Operations: Oversee daily front‑end activities, ensuring that every associate delivers prompt, courteous service and promotes our loyalty programs.
• Team Coaching & Development: Mentor and train associates on customer engagement techniques, POS proficiency, and store merchandising standards.
• Customer Advocacy: Act as the first point of contact for customer inquiries, resolving issues swiftly and turning challenges into opportunities for delight.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand values.
• Operational Coordination: Assign registers, manage break schedules, and ensure adequate coverage during peak periods.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize outstanding performance.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect both staff and customers.
• Program Promotion: Drive enrollment in credit and loyalty programs, educating customers on benefits and incentives.
• Loss Prevention: Support shrink reduction initiatives, monitoring inventory accuracy and reporting discrepancies.
• Continuous Improvement: Collaborate with store management to refine processes, enhance customer touchpoints, and elevate overall store performance.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising principles and visual display techniques.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for building rapport with diverse customers.
• Proactive problem‑solving mindset, capable of adapting to changing priorities and unexpected situations.
• Team‑player attitude, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Experience in training or coaching others, with a passion for developing talent.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Prior experience with loyalty or credit program promotion.
• Knowledge of POS systems and basic data entry.
• Familiarity with loss prevention strategies and inventory management.
• Leadership training or certification.

Core Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities.
• Integrity & Ethics: Uphold confidentiality and promote honesty in all interactions.
• Collaboration: Work seamlessly with store management, merchandising, and loss prevention teams.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Experience Coordinator, you will:

• Access structured leadership development programs that prepare you for higher management roles.
• Participate in cross‑functional projects, gaining exposure to merchandising, marketing, and operations.
• Earn certifications in customer service excellence, retail analytics, and safety compliance.
• Benefit from mentorship by senior leaders who share their insights and career journeys.
• Enjoy a clear career ladder: Associate → Front‑End Lead → Customer Experience Coordinator → Store Manager → Regional Manager.

Work Environment & Culture at brighthush

Our stores are more than retail spaces; they are vibrant communities where teamwork and creativity flourish. You’ll find:

• A supportive, inclusive culture that values every voice.
• Open communication channels, from daily huddles to quarterly town halls.
• Regular team celebrations, recognition programs, and community outreach initiatives.
• Access to wellness resources, including on‑site fitness classes and mental health support.
• A commitment to sustainability, with initiatives to reduce waste and promote eco‑friendly practices.

Compensation & Benefits

We offer a competitive starting salary ranging from $13.00 to $13.50 per hour, determined by your skills, experience, and performance. In addition to base pay, you’ll enjoy a comprehensive benefits package, including:

• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after 90 days of employment).
• 401(k) retirement plan with company match after 6 months of service.
• Paid time off: holidays, vacation, sick leave, and parental leave.
• Employee assistance program (EAP) for mental health and well‑being.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing in top talent.

Location & Schedule

Position based at: 2805 Dr John Haynes Dr, Pell City, AL (Store 1631). The role requires a flexible schedule, including nights, weekends, and holidays to meet customer demand.

How to Apply

Ready to elevate your career and shape unforgettable customer experiences? Click the link below to submit your application and join the brighthush family.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering world‑class service, leading a passionate team, and driving the growth of our loyalty programs. If you thrive in a fast‑paced retail environment, love coaching others, and are eager to make a tangible impact on customer satisfaction, we want to hear from you. Join us and help shape the future of retail excellence.