Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 30 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we are committed to creating memorable shopping experiences for millions of customers every day. Our culture is built on innovation, collaboration, and a relentless focus on customer satisfaction. As a Fortune 100 company, we offer a dynamic work environment where every team member has the opportunity to grow, learn, and make a real impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer service starts with exceptional people. As a Customer Experience Coordinator, you will be at the heart of our retail operations, shaping the first impression that every shopper has of our stores. This role is perfect for someone who thrives in a fast‑paced environment, loves leading teams, and is passionate about creating loyalty and delight among customers. In return, we offer a competitive salary, a comprehensive benefits package, and a culture that rewards initiative, creativity, and dedication.

Key Responsibilities

• Lead Front‑End Operations: Oversee a team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.
• Model Outstanding Service: Engage with customers personally, demonstrating the brand’s commitment to quality and care.
• Maintain a clean, organized, and visually appealing front‑end area that reflects brighthush’s brand standards.
• Train and mentor Associates on front‑end principles, customer personalization, and loyalty program benefits.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Address customer concerns swiftly, turning potential issues into positive experiences.
• Ensure Associates execute tasks in line with the store plan, prioritizing activities as needed.
• Communicate clearly with management and Associates about priorities, progress, and feedback.
• Collaborate with store management to identify training needs and improve overall effectiveness.
• Uphold all labor laws, policies, and procedures, ensuring a compliant and safe work environment.
• Promote credit and loyalty programs, driving customer retention and revenue growth.
• Support shrink reduction initiatives and maintain a safe, secure store environment.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changes in direction or unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proven ability to train and develop others.
• Flexible schedule availability, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program promotion and POS systems.
• Knowledge of labor laws and compliance requirements.
• Previous experience in a fast‑paced retail environment with a focus on customer experience.
• Strong problem‑solving skills and a proactive approach to customer service.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership & Coaching: Ability to inspire, guide, and develop a high‑performing team.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Time Management: Efficiently juggle multiple tasks while maintaining quality.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Adaptability: Thrive in a dynamic, ever‑changing retail environment.
• Integrity & Confidentiality: Uphold the highest ethical standards.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, inventory management, and store operations.
• Mentorship from senior leaders who share their insights and experiences.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Continuous learning through workshops, webinars, and on‑the‑job training.

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and collaboration. Our teams are empowered to bring fresh ideas to the table, and we celebrate successes together. You’ll find a supportive environment where:

• Open communication is encouraged at all levels.
• Diversity is valued and reflected in our hiring and promotion practices.
• Employees are recognized for their contributions through awards, shout‑outs, and performance bonuses.
• Work‑life balance is respected, with flexible scheduling and ample paid time off.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, actual compensation is determined by your experience, skills, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Employee assistance program (EAP) for mental health support.
• Life and disability insurance options.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Auto and home insurance discounts.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses.
• Additional perks such as childcare support, pet insurance, and legal assistance.

How to Apply

Ready to elevate your career and make a tangible difference in the retail world? Click the link below to submit your application and join the brighthush family.

Apply to this job now

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.