Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, we are committed to redefining the shopping experience through innovation, sustainability, and a relentless focus on customer satisfaction.

Our culture is built on the pillars of diversity, collaboration, and continuous learning. We empower every team member to bring their authentic self to work, fostering an environment where ideas flourish and careers thrive. As a member of the brighthush family, you will join a Fortune 100 organization that values integrity, creativity, and a shared passion for exceeding expectations.

Role Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You will lead a dynamic team of Associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your leadership will drive sales, loyalty program enrollment, and operational excellence, while upholding the highest standards of safety, compliance, and brand integrity.

Key Responsibilities

• Team Leadership & Development: Mentor and coach front‑end Associates, fostering a culture of continuous improvement and customer‑centricity.
• Customer Engagement: Lead by example, greeting shoppers, addressing inquiries, and promoting loyalty programs to enhance repeat business.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and ensure smooth daily operations.
• Issue Resolution: Resolve customer concerns promptly, turning challenges into opportunities for delight.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect staff and customers alike.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize outstanding performance.
• Collaboration with Management: Partner with store leadership on training needs, shrink reduction initiatives, and strategic goals.
• Data & Reporting: Monitor sales metrics, loyalty program uptake, and customer satisfaction scores, reporting insights to senior leadership.
• Continuous Improvement: Identify process gaps and recommend solutions to enhance efficiency and customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience with a strong understanding of merchandising techniques.
• At least 6 months of proven leadership or supervisory experience.
• Strong communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency with POS systems and basic data entry.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of safety and compliance regulations within the retail industry.
• Demonstrated ability to lead cross‑functional teams and drive results.
• Background in training and development, with a track record of improving associate performance.
• Proficiency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and creating memorable shopping moments.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Analytical Thinking: Comfortable interpreting sales data and translating insights into actionable strategies.
• Problem‑Solving: Quick to identify issues and implement effective solutions.
• Collaboration: Works seamlessly with peers, supervisors, and cross‑departmental partners.
• Adaptability: Thrives in a dynamic environment, embracing change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should be as vibrant as the products you help sell. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs designed to accelerate your managerial skills.
• Mentorship from senior leaders who share their expertise and insights.
• Cross‑functional training in merchandising, inventory management, and e‑commerce integration.
• Opportunities to transition into regional or corporate roles, such as Store Manager, District Manager, or Retail Operations Analyst.
• Access to internal job boards and career pathing tools that highlight growth trajectories across the organization.

Work Environment & Company Culture

brighthush’s culture is a blend of high energy, inclusivity, and a genuine sense of community. We celebrate diversity and encourage every team member to bring their unique perspective to the table. Our work environment is characterized by:

• Open communication channels that empower staff to share ideas and feedback.
• Regular team‑building events, both in‑store and virtual, that strengthen camaraderie.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Recognition programs that celebrate achievements, from “Associate of the Month” to “Team Excellence Awards.”
• Flexible scheduling options that support work‑life balance.

Compensation & Benefits

While the starting hourly rate for this role ranges from USD $13.50 to $14.00, the full compensation package at brighthush goes beyond base pay. Our benefits are designed to support your well‑being, growth, and financial security:

• Competitive salary with performance‑based incentives.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement savings plan with company match.
• Employee assistance program (EAP) and wellness resources.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program across all brighthush brands.
• Professional development budget and tuition reimbursement.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Short‑ and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Auto and home insurance discounts.
• Scholarship program for employees’ children.

Why Join brighthush?

Choosing brighthush means becoming part of a forward‑thinking organization that values innovation, integrity, and impact. You will:

• Work alongside passionate professionals who are dedicated to redefining retail.
• Contribute to a culture that rewards creativity, initiative, and customer focus.
• Benefit from a robust learning ecosystem that nurtures your career aspirations.
• Enjoy a supportive environment that recognizes and celebrates your contributions.
• Play a pivotal role in shaping the next generation of retail experiences.

How to Apply

Ready to elevate your career and make a lasting impact? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique talents and passion for customer service can help us continue to delight shoppers worldwide.