Customer Experience Coordinator – Front‑End Store Leadership & Loyalty Program Champion at brighthush

About brighthush and the Off‑Price Retail Revolution

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant portfolio that includes flagship brands such as Marshalls, HomeGoods, and Sierra, we are committed to redefining the shopping experience through innovation, sustainability, and an unwavering focus on customer delight. As a Fortune 100 company, brighthush offers a dynamic, inclusive, and growth‑oriented environment where every team member can make a tangible impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of our success. We empower our associates to become ambassadors of the brand, fostering a culture of honesty, integrity, and continuous improvement. By joining our team, you will:

• Work in a fast‑paced, collaborative setting that values creativity and initiative.
• Benefit from comprehensive training programs that sharpen your retail, leadership, and customer‑experience skills.
• Enjoy a competitive compensation package, generous benefits, and a range of employee discounts.
• Advance your career through clear pathways, mentorship, and cross‑functional opportunities.
• Be part of a diverse community that celebrates individuality and promotes work‑life balance.

Key Responsibilities

As the Customer Experience Coordinator, you will be the heartbeat of our front‑end operations, ensuring every shopper leaves brighthush feeling valued, informed, and eager to return. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers personally, demonstrating the brand’s commitment to service excellence.
• Team Management: Oversee a team of Associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Training & Development: Mentor Associates on front‑end principles, customer personalization, and loyalty program promotion.
• Customer Advocacy: Resolve complaints swiftly, turning challenges into opportunities for loyalty and repeat business.
• Store Presentation: Maintain a clean, organized, and visually appealing environment that reflects brighthush’s brand standards.
• Operational Excellence: Ensure all tasks align with the store plan, prioritize effectively, and communicate progress to management.
• Compliance & Safety: Uphold labor laws, store policies, and safety protocols to protect both staff and shoppers.
• Performance Metrics: Collaborate with management to track and improve key performance indicators such as sales, shrink, and customer satisfaction.
• Program Promotion: Drive adoption of credit and loyalty programs, enhancing customer lifetime value.
• Continuous Improvement: Participate in initiatives aimed at reducing shrink, increasing efficiency, and elevating the overall customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a high‑volume environment while maintaining meticulous attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating teams.
• Adaptability to changing priorities and unexpected situations, with a calm, solution‑oriented mindset.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in training development or instructional design.
• Knowledge of labor regulations and compliance best practices.
• Demonstrated success in driving loyalty program enrollment and retention.
• Proficiency in data analysis tools to interpret sales and customer metrics.

Core Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Operational Planning & Execution
• Data‑Driven Decision Making
• Time Management & Prioritization
• Safety & Compliance Awareness
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and continuous learning modules covering retail operations, leadership, and customer experience.
• Mentorship programs pairing you with senior leaders across the organization.
• Clear career ladders that include opportunities to advance into store management, regional leadership, or corporate roles.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
• Annual leadership conferences and workshops to refine your skill set and expand your network.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and inclusivity. Our values are reflected in:

• A supportive, open-door management style that encourages feedback and idea sharing.
• Team‑building events, community service projects, and employee recognition programs.
• Commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Flexible work arrangements and a focus on employee well‑being.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $17.90 to $18.40, your total compensation package includes:

• Competitive base pay and performance‑based incentives.
• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options (subject to eligibility).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance programs, including counseling and wellness resources.
• Auto and home insurance discounts, credit union access, and pet insurance options.
• Scholarship and tuition reimbursement programs for continuing education.

Location

5895 Lincoln Avenue, Buena Park, CA – 90804

How to Apply

Ready to elevate the customer experience at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this job

We Celebrate Diversity and Inclusion

brighthush is an equal‑opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

Join brighthush – Where Every Customer Experience Matters

As a Customer Experience Coordinator, you will be at the forefront of delivering the brighthush promise: exceptional service, unbeatable value, and a welcoming environment for all shoppers. If you are passionate about retail, driven by results, and eager to grow within a leading global brand, we encourage you to apply today. Let’s create memorable moments together.