Senior Customer Success Manager – Enterprise SaaS & AI‑Driven Climate Solutions at brighthush

About brighthush

brighthush is a trailblazing enterprise SaaS startup that is redefining how commercial refrigeration and cooling systems are powered, operated, and maintained. By harnessing the power of artificial intelligence, cloud computing, and automation, we help grocery chains, cold storage operators, and other large facilities dramatically reduce energy consumption, lower maintenance costs, and achieve sustainability goals. Our mission is to create measurable climate impact while delivering tangible financial benefits to our customers. As we accelerate our growth, we are looking for a highly motivated and experienced Customer Success Manager to join our dynamic team and help shape the future of climate‑smart cooling.

Why brighthush?

• Be part of an innovative, mission‑driven startup that is transforming multiple industries.
• Fully remote work environment with a flexible, results‑oriented culture.
• Competitive compensation package that includes a base salary, performance bonuses, and equity in brighthush.
• “Honor system” paid time off—no limits on vacation days, plus paid parental leave.
• Company‑wide time off in July and December to recharge and celebrate together.
• Collaborative, inclusive culture that values professional growth, continuous learning, and open communication.
• Direct impact on Customer Success, Sales, and Product Development—your ideas shape the roadmap.

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the linchpin between our customers and the entire organization. Your role will involve strategic thinking, deep relationship building, and relentless execution to ensure our enterprise clients achieve their business objectives.

• Define and Own the Customer Success Playbook. Lead the creation of a scalable, repeatable success framework that aligns with brighthush’s vision and customer needs.
• Build & Nurture Enterprise Relationships. Cultivate trusted partnerships with facilities, maintenance, HVAC, refrigeration, energy, and sustainability leaders across multiple departments.
• Serve as the Primary Customer Advocate. Act as the single point of contact for assigned accounts, guiding them through onboarding, adoption, and expansion.
• Strategic Account Planning (STRAPs). Develop and execute detailed account plans that map brighthush’s solutions to each customer’s strategic objectives, ensuring measurable outcomes.
• Quarterly Business Reviews & Ongoing Engagement. Conduct QBRs, operational meetings, and routine check‑ins to keep stakeholders aligned and informed.
• Onboarding Excellence. Lead the seamless transition of new customers, ensuring they understand and derive value from our AI‑powered modules.
• Problem Solving & Cross‑Functional Collaboration. Work with Product, Operations, and Sales to resolve complex issues, advocate for customer needs, and drive continuous improvement.
• Process & Tool Development. Design and implement systems that enable the Customer Success team to scale while maintaining high service quality.
• Data‑Driven Insights. Analyze customer health metrics, churn risk indicators, and usage patterns to inform proactive actions and strategic decisions.
• Revenue Growth & Retention. Identify upsell opportunities, negotiate contract renewals, and meet or exceed retention and expansion targets.
• Feedback Loop to Product. Share customer insights with Product Management to influence roadmap and feature enhancements.

Essential Qualifications

• 3–5 years of proven experience in Customer Success, Account Management, or Project Management with enterprise SaaS customers.
• Track record of driving customer retention, reducing churn, and achieving revenue growth.
• Bachelor’s degree in Business, Engineering, or a related field (technical background is a plus).
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.
• Excellent presentation, storytelling, and data analysis capabilities.
• Proficiency with CRM platforms (e.g., HubSpot) and a willingness to learn new technical tools.
• Passion for delivering exceptional customer experiences and a customer‑centric mindset.
• Experience working in a startup environment and thriving amid rapid change.

Preferred Qualifications

• Background in the commercial refrigeration, HVAC, or energy efficiency sectors.
• Experience with AI, cloud computing, or automation solutions.
• Knowledge of sustainability metrics and compliance frameworks.
• Previous involvement in product roadmap discussions or feature prioritization.
• Strong negotiation skills and experience managing contract renewals.

Skills & Competencies

• Customer Advocacy. Ability to understand and champion the customer’s voice across the organization.
• Strategic Thinking. Translate business goals into actionable account plans.
• Communication. Clear, concise, and persuasive communication with technical and non‑technical stakeholders.
• Analytical Mindset. Leverage data to uncover insights, forecast trends, and drive decisions.
• Collaboration. Work effectively with cross‑functional teams—Product, Sales, Operations, and Engineering.
• Adaptability. Thrive in a dynamic, evolving startup environment.
• Leadership. Inspire confidence and drive results, even when leading without formal authority.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will:

• Participate in mentorship programs with senior leaders.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends.
• Contribute to product strategy, influencing the next generation of AI‑driven cooling solutions.
• Progress into senior roles such as Director of Customer Success, Head of Enterprise Accounts, or VP of Customer Experience.
• Benefit from a culture that rewards initiative, innovation, and measurable impact.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote-first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings and bi‑weekly team huddles.
• Open‑door communication channels with founders and executives.
• Regular virtual social events, hackathons, and learning circles.
• A culture that celebrates wins, learns from failures, and continuously iterates.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity in brighthush, allowing you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Paid parental leave and flexible work arrangements.
• Unlimited vacation policy under our “honor system” PTO.
• Company‑wide paid time off in July and December.

How to Apply

If you are a passionate, results‑driven Customer Success professional ready to make a real impact in a fast‑paced, mission‑centric startup, we want to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

Closing Statement

At brighthush, you will be part of a bold vision to transform cooling systems worldwide, reduce carbon footprints, and deliver real value to our customers. If you thrive on solving complex problems, building lasting relationships, and driving measurable outcomes, we invite you to bring your expertise to our team. Together, we can create a cooler, more sustainable future—one customer at a time.