Dynamic Retail Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, and Store Operations Specialist at brighthush

About brighthush and the Retail Experience Revolution

brighthush is a global leader in the off‑price retail sector, redefining how shoppers discover quality, style, and value. With a portfolio that spans flagship stores, regional hubs, and a robust e‑commerce presence, brighthush delivers an unparalleled shopping experience that blends affordability with trend‑setting design. Our mission is simple: empower every customer to find something extraordinary at a price that feels like a win.

As a Retail Customer Experience Coordinator, you will be at the heart of this mission. You will guide a team of Associates to create memorable, personalized interactions that turn first‑time shoppers into lifelong advocates. In a fast‑paced environment where every minute counts, your leadership will shape the store’s rhythm, culture, and success.

Key Responsibilities

In this role, you will own the front‑end experience, ensuring that every customer touchpoint reflects brighthush’s commitment to service excellence. Your day‑to‑day duties will include:

• Team Leadership & Coaching: Oversee a diverse group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Service Excellence: Lead by example, greeting shoppers with a warm smile, actively engaging in conversations, and resolving concerns swiftly.
• Training & Development: Design and deliver training modules on store merchandising, POS operations, and loyalty program promotion.
• Operational Oversight: Maintain a clean, organized, and safe store environment, ensuring compliance with safety protocols and store standards.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize outstanding performance.
• Data‑Driven Decision Making: Analyze sales reports, customer feedback, and shrink metrics to identify improvement opportunities.
• Collaboration with Management: Partner with Store Manager and District Leadership to align on staffing, inventory, and promotional initiatives.
• Compliance & Integrity: Uphold all labor laws, company policies, and ethical standards, safeguarding customer confidentiality.
• Community & Brand Advocacy: Promote brighthush’s loyalty programs, community events, and brand values to enhance customer engagement.
• Continuous Improvement: Participate in store shrink reduction programs, safety drills, and process optimization projects.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual display techniques.
• Proficiency in POS systems and basic data entry.
• Exceptional communication skills, both verbal and written, with a keen eye for detail.
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