Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail industry, celebrated for delivering high‑quality merchandise at exceptional value. With a presence in more than 20 countries and a portfolio of iconic brands, brighthush has earned a reputation for innovation, sustainability, and an unwavering commitment to customer delight. Our stores are more than shopping destinations; they are vibrant communities where shoppers discover unique finds, and employees thrive in a culture that values diversity, collaboration, and continuous growth.

Why Join brighthush?

At brighthush, we believe that the customer experience is the heartbeat of our business. Every interaction—from the moment a shopper steps through the door to the final checkout—shapes brand perception and drives loyalty. As a Customer Experience Coordinator, you will be at the forefront of this journey, leading a team of Associates to deliver service that exceeds expectations. If you are passionate about people, thrive in a fast‑paced environment, and want to make a tangible impact on both customer satisfaction and business results, brighthush is the place for you.

Key Responsibilities

• Team Leadership & Coaching: Oversee a dynamic group of front‑of‑store Associates, setting clear performance expectations, providing real‑time feedback, and fostering a culture of continuous improvement.
• Customer Engagement: Lead by example—engage with shoppers, answer questions, and personalize the experience to build lasting relationships.
• Store Operations: Assign registers, manage POS coverage, coordinate breaks, and ensure the store remains clean, organized, and visually appealing.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for loyalty and retention.
• Training & Development: Design and deliver training modules on front‑end principles, merchandising techniques, and loyalty program promotion.
• Performance Management: Monitor key metrics (e.g., sales per associate, customer satisfaction scores), analyze trends, and implement action plans.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to maintain a secure environment for staff and shoppers.
• Collaboration with Management: Partner with store leadership to align staffing, inventory, and promotional strategies with business objectives.
• Shrink & Loss Prevention: Support initiatives to reduce shrinkage, ensuring inventory accuracy and protecting profitability.
• Continuous Improvement: Identify process gaps, propose solutions, and champion best practices across the team.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a high‑energy, fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training or coaching others, with a passion for developing talent.
• Availability to work flexible schedules, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and cash handling procedures.
• Background in loss prevention or shrink reduction initiatives.
• Prior exposure to a multi‑brand retail environment.
• Leadership training or certification.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong analytical skills to interpret sales data and customer feedback.
• Effective problem‑solving and decision‑making abilities.
• High emotional intelligence, fostering a supportive and inclusive team culture.
• Proficiency in Microsoft Office Suite and retail management software.
• Commitment to ethical conduct, confidentiality, and integrity.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer a structured development pathway that includes:

• Leadership training programs focused on people management, strategic thinking, and operational excellence.
• Mentorship from senior leaders who have successfully navigated the retail landscape.
• Cross‑functional projects that expose you to merchandising, marketing, and supply chain operations.
• Annual performance reviews with clear, actionable feedback and personalized growth plans.
• Opportunities to transition into regional management, store operations, or corporate roles.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and foster an environment where all employees feel valued.
• Collaboration: Cross‑departmental teamwork is encouraged, ensuring that ideas flow freely and solutions are innovative.
• Recognition: Outstanding performance is celebrated through peer recognition programs and formal awards.
• Community Engagement: Employees are encouraged to volunteer and support local initiatives, reinforcing our commitment to social responsibility.
• Work‑Life Balance: Flexible scheduling, remote options for certain roles, and supportive policies help employees thrive both professionally and personally.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, the total compensation package at brighthush is designed to reward performance, loyalty, and dedication. Benefits include:

• Competitive base pay with opportunities for overtime and performance bonuses.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on merchandise, as well as discounts on cell phone plans, childcare, and pet insurance.
• Employee Assistance Program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your career and shape the future of customer experience at brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this job at brighthush

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.