Customer Experience Coordinator – Full Time – Retail Excellence at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. Our stores are more than just retail spaces; they are vibrant communities where shoppers discover unique finds and employees thrive in a fast‑paced, people‑centric environment.

Why Join brighthush?

At brighthush, every day is an opportunity to shape the customer experience, influence store performance, and grow your career. We invest in our people through comprehensive training, mentorship, and a clear path to advancement. Whether you’re a seasoned retail professional or a motivated newcomer, brighthush offers a supportive work environment, competitive compensation, and a benefits package designed to meet the needs of our diverse workforce.

Position Overview

As a Customer Experience Coordinator, you will be the frontline champion of customer satisfaction. You will lead a team of Associates, ensuring that every shopper receives prompt, courteous service and is guided through our loyalty programs. Your role will blend people management, operational excellence, and a passion for creating memorable in‑store moments.

Key Responsibilities

• Lead, coach, and motivate a team of front‑end Associates to deliver outstanding customer service.
• Model exemplary customer interactions by engaging with shoppers, answering questions, and promoting loyalty initiatives.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Assign registers, manage POS coverage, and coordinate breaks to ensure seamless store operations.
• Address customer concerns swiftly and professionally, turning challenges into opportunities for delight.
• Collaborate with store leadership to set priorities, track progress, and communicate updates to the team.
• Support store shrink reduction initiatives through vigilant monitoring and proactive problem‑solving.
• Enforce safety protocols and promote a culture of awareness and compliance.
• Participate in ongoing training and development programs to stay current on merchandising, technology, and customer service best practices.
• Perform additional duties as assigned to support store success and operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment and adapt to changing priorities.
• Proven track record of training and developing team members.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with POS systems and inventory management tools.
• Knowledge of labor laws, safety regulations, and compliance standards.
• Demonstrated ability to drive sales through effective promotion of loyalty programs.
• Background in coaching Associates to achieve performance metrics and customer satisfaction goals.
• Proficiency in data analysis and reporting to inform decision‑making.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem Solving & Conflict Resolution
• Time Management & Prioritization
• Attention to Detail & Quality Assurance
• Adaptability & Resilience
• Technology Savvy (POS, CRM, Microsoft Office)

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by:

• Structured onboarding and continuous learning programs.
• Mentorship from senior leaders who share their expertise and insights.
• Clear promotion pathways from Associate to Store Manager, District Manager, and beyond.
• Cross‑functional training in merchandising, operations, and corporate initiatives.
• Access to internal job boards and relocation assistance for ambitious professionals.

Work Environment & Culture

brighthush fosters a culture that celebrates individuality, encourages collaboration, and rewards innovation. Our stores are dynamic, inclusive spaces where employees feel valued and empowered to make a difference. We champion a “customer‑first” mindset, ensuring that every team member understands the impact of their interactions on shopper satisfaction and brand perception.

Compensation & Benefits

While the base hourly rate for this role ranges from USD $16.00 to $16.50 per hour, your total compensation package includes:

• Competitive salary aligned with experience and performance.
• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phone plans, pet care, and legal services.
• Opportunities for tuition reimbursement and professional development.
• Auto and home insurance discounts through our credit union partners.

Location

brighthush Store 1530 Altamonte Springs, FL – a vibrant retail hub that serves a diverse community of shoppers.

How to Apply

Ready to elevate the customer experience and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer that celebrates diversity in all its forms. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you will be at the heart of our mission to deliver exceptional value and unforgettable shopping experiences. Your leadership will shape the day‑to‑day interactions that keep customers coming back, and your growth will be supported by a culture that rewards initiative, collaboration, and excellence. If you’re ready to make a tangible impact, drive customer loyalty, and advance your career in a dynamic retail environment, we encourage you to apply today.