Retail Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush is committed to creating memorable shopping experiences for millions of customers every year. Our culture is built on innovation, teamwork, and a relentless focus on customer satisfaction. As part of the brighthush family, you’ll join a dynamic, fast‑paced environment where your ideas matter and your growth is a priority.

Why This Role Matters

As a Retail Customer Experience Coordinator, you will be the heartbeat of our store’s front‑end operations. You’ll lead a team of Associates, ensuring every customer interaction is warm, efficient, and aligned with our loyalty programs. Your influence will shape the day‑to‑day experience of shoppers, drive sales, and reinforce brighthush’s reputation for outstanding service.

Key Responsibilities

• Team Leadership & Coaching: Mentor and train front‑end Associates on customer service best practices, POS operations, and loyalty program promotion.
• Customer Experience Champion: Engage with shoppers, resolve concerns promptly, and maintain a welcoming, organized store environment.
• Operational Excellence: Assign registers, manage break schedules, and ensure Associates adhere to store plans and priorities.
• Performance Management: Provide constructive feedback, recognize achievements, and collaborate with management on training needs.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to protect staff and customers.
• Program Promotion: Drive adoption of credit and loyalty programs, boosting customer retention and revenue.
• Loss Prevention: Support shrink reduction initiatives and maintain a secure shopping environment.
• Continuous Improvement: Identify opportunities to enhance store operations, customer flow, and team efficiency.
• Other Duties: Perform additional tasks as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven teamwork mindset, collaborating effectively with peers and supervisors.
• Flexible availability, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing front‑end operations in a high‑traffic retail environment.
• Background in loyalty program promotion and customer retention strategies.
• Knowledge of POS systems and basic data analysis for sales reporting.
• Prior experience in loss prevention or safety compliance initiatives.
• Leadership training or certification in customer service excellence.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating memorable shopping moments.
• Leadership Presence: Ability to inspire and guide a diverse team.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Data‑Driven Decision Making: Use sales and customer feedback to inform actions.
• Adaptability: Thrive in a fast‑moving retail environment.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our stores. Starting as a Retail Customer Experience Coordinator, you can progress to:

• Senior Store Manager – overseeing multiple departments and driving overall store performance.
• Regional Operations Manager – managing a portfolio of stores and shaping regional strategy.
• Corporate Program Manager – leading company‑wide initiatives in customer experience, loyalty, or merchandising.

We invest in your development through:

• Structured onboarding and mentorship programs.
• Leadership training workshops and e‑learning modules.
• Cross‑functional projects that broaden your skill set.
• Clear performance metrics and promotion pathways.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and collaboration. Our values include:

• Customer Obsession: Every decision is guided by the customer’s needs.
• Teamwork: We celebrate collective success and support one another.
• Innovation: Continuous improvement is embedded in our daily operations.
• Integrity: We act with honesty, transparency, and accountability.

Our stores are vibrant, energetic spaces where creativity meets efficiency. You’ll work alongside passionate colleagues who are eager to share knowledge and celebrate achievements.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Professional development budget and tuition reimbursement.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a company credit union and financial planning tools.

All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult the benefits portal or contact your local HR representative.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

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Location & Contact

Store: USA brighthush Store 1253 West Fargo, ND Address: 1500 13th Ave East Unit A, West Fargo, ND

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.