Part‑Time Customer Experience Coordinator (CEC) – Flexible Hours, Growth Opportunities at brighthush

About brighthush

brighthush is a leading global retailer that redefines the shopping experience by offering high‑quality merchandise at unbeatable prices. With a presence in over 20 countries and a commitment to sustainability, innovation, and community impact, brighthush is more than a store – it’s a movement that empowers customers and employees alike. We believe that every interaction should leave a lasting impression, and we’re looking for passionate individuals to help us deliver that promise every day.

Why Join brighthush?

At brighthush, we celebrate diversity, foster collaboration, and prioritize your professional growth. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a culture that values creativity, integrity, and a relentless focus on customer delight. As a Part‑Time Customer Experience Coordinator, you’ll play a pivotal role in shaping the front‑line experience, mentoring associates, and driving operational excellence—all while enjoying flexible scheduling and a supportive work environment.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate exceptional service, and maintain a welcoming store atmosphere.
• Team Management: Oversee a team of front‑end associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Training & Development: Mentor new hires and existing staff on customer service best practices, loyalty program promotion, and POS operations.
• Customer Advocacy: Resolve customer concerns swiftly, turning challenges into opportunities for loyalty and repeat business.
• Operational Excellence: Ensure associates follow store plans, prioritize tasks, and maintain a clean, organized environment.
• Communication: Provide clear, timely updates to management and staff, fostering transparency and continuous improvement.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols to protect customers and employees.
• Program Promotion: Drive enrollment in credit and loyalty programs, boosting customer retention and sales.
• Loss Prevention: Support shrink reduction initiatives and collaborate with security teams to safeguard merchandise.
• Continuous Improvement: Participate in store initiatives, share insights, and contribute to a culture of innovation.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Team player who thrives in a collaborative environment and supports peers and supervisors.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in loss prevention or inventory management.
• Proficiency in data analysis tools or basic Excel functions.
• Prior experience in a fast‑paced, high‑volume retail setting.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable experiences.
• Leadership acumen: coaching, motivating, and developing talent.
• Problem‑solving skills: identify root causes and implement effective solutions.
• Time‑management: balance multiple tasks while meeting deadlines.
• Adaptability: thrive in a dynamic environment with evolving priorities.
• Integrity: uphold confidentiality, honesty, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone. As a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, leadership, and customer relationship management—skills that are highly transferable across the retail industry. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering sales, merchandising, and leadership.
• Opportunities to transition into full‑time roles, such as Store Manager or District Manager.
• Cross‑departmental projects that broaden your skill set and network.
• Annual performance reviews with clear pathways for advancement.

Work Environment & Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. Our stores are designed to be energetic, welcoming, and reflective of the communities we serve. Employees enjoy:

• Collaborative teamwork that encourages idea sharing.
• Recognition programs that celebrate achievements and milestones.
• Open communication channels with leadership.
• Community outreach initiatives that give back to local charities.
• Employee resource groups that support diversity and inclusion.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $14.50 to $15.00, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance (for eligible full‑time employees).
• 401(k) retirement plan with company match (for eligible employees).
• Paid time off, holidays, and sick leave.
• Professional development allowances.
• Employee assistance programs, including counseling and wellness resources.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

Ready to elevate your career and make a tangible impact? Click the link below to submit your application and join the brighthush family. We’re excited to hear how you can help us create unforgettable customer experiences.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. Reasonable accommodations are provided for qualified individuals with disabilities in accordance with applicable laws.