Seasoned Customer Experience Coordinator – Front‑End Retail Leadership & Loyalty Program Champion

About brighthush

At brighthush, we’re redefining the retail experience by blending style, affordability, and exceptional service. As a global leader in off‑price retail, we operate a network of vibrant stores that bring fresh, high‑quality merchandise to customers worldwide. Our culture is built on diversity, collaboration, and a relentless focus on growth—both for our customers and our people. If you’re passionate about creating memorable shopping moments and thrive in a fast‑paced, customer‑centric environment, brighthush is the place to be.

Why Join brighthush?

Working at brighthush means you’ll be part of a Fortune 100 organization that values innovation, integrity, and inclusion. You’ll have the chance to:

• Lead a high‑performing front‑end team and shape the daily customer journey.
• Drive loyalty program adoption and increase repeat business.
• Mentor and develop associates, fostering a culture of continuous improvement.
• Advance your career through structured learning programs, mentorship, and cross‑functional projects.
• Enjoy a comprehensive benefits package that supports your health, well‑being, and future.

Key Responsibilities

As the Customer Experience Coordinator, you’ll be the heartbeat of our store’s front‑end operations. Your day‑to‑day tasks will include:

• Team Leadership & Coaching: Oversee a team of associates, assigning registers, scheduling breaks, and ensuring coverage during peak periods.
• Customer Engagement: Lead by example—interact with every customer, resolve concerns swiftly, and promote brighthush’s loyalty programs.
• Maintain a clean, organized, and visually appealing store environment that reflects our brand standards.
• Train and mentor associates on front‑end principles, merchandising techniques, and personalized customer service.
• Collaborate with store management to set priorities, track progress, and provide constructive feedback.
• Ensure compliance with labor laws, company policies, and safety protocols.
• Support shrink reduction initiatives and maintain inventory accuracy.
• Promote a culture of honesty, integrity, and confidentiality in all interactions.
• Participate in continuous improvement projects, sharing insights that enhance the customer experience.

Essential Qualifications

We’re looking for a dynamic leader who brings:

• Minimum 1 year of retail experience and 6 months of supervisory or leadership experience.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and basic data entry.
• Commitment to fostering a positive, inclusive team culture.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with loyalty program management and promotion.
• Background in training and developing retail associates.
• Knowledge of safety and compliance standards in a retail setting.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior experience in a fast‑moving, high‑volume retail environment.

Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Leadership & Team Building: Inspire, motivate, and develop a high‑performing team.
• Customer‑Centric Mindset: Anticipate needs, resolve issues, and exceed expectations.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Problem‑Solving: Address challenges proactively and creatively.
• Communication: Convey information clearly to associates, customers, and management.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Integrity: Uphold ethical standards and maintain confidentiality.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership training programs that cover people management, operational excellence, and strategic thinking.
• Mentorship from senior leaders who share insights and guidance.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
• Opportunities to advance into Store Manager, District Manager, or Corporate roles.
• Regular performance reviews that align your goals with the company’s vision.

Work Environment & Culture

brighthush is known for its vibrant, inclusive, and collaborative culture. You’ll work alongside passionate colleagues who value creativity, teamwork, and continuous improvement. Our stores are designed to be welcoming, safe, and engaging—both for customers and employees. We celebrate diversity, encourage open dialogue, and recognize the unique contributions of every team member.

Compensation & Benefits

We offer a competitive hourly wage ranging from $14.25 to $14.75 per hour, commensurate with experience and skill set. In addition to base pay, you’ll enjoy:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, cell phones, pet insurance, and more.
• Recognition programs and performance bonuses.
• Opportunities for paid parental leave and adoption assistance.

Location

USA – brighthush Store 1189, Coralville, IA

How to Apply

Ready to elevate your career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.