Customer Experience Coordinator – Retail Frontline Leadership & Loyalty Program Champion

About brighthush

At brighthush, we’re redefining the retail experience by blending affordability, style, and exceptional service. As a Fortune 100 leader in the off‑price retail sector, brighthush operates a vibrant network of stores, distribution centers, and global headquarters that span the United States and beyond. Our mission is simple: deliver high‑quality merchandise at unbeatable prices while creating a welcoming, inclusive environment for both customers and employees. If you thrive in a fast‑paced, people‑centric setting and want to grow your career with a company that values innovation, teamwork, and continuous learning, brighthush is the place for you.

Why Join brighthush?

Working at brighthush means you’ll be part of a culture that celebrates diversity, encourages collaboration, and rewards performance. You’ll have the chance to:

• Lead a high‑energy team of associates in delivering world‑class customer service.
• Drive loyalty program adoption and increase repeat business.
• Shape store operations through hands‑on coaching and real‑time problem solving.
• Advance your career through formal training, mentorship, and cross‑functional projects.
• Enjoy a comprehensive benefits package that supports your health, well‑being, and financial future.

Key Responsibilities

As a Customer Experience Coordinator, you will be the heartbeat of the front‑of‑store experience. Your day‑to‑day duties will include:

• Team Leadership: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Engagement: Model and coach personalized service, actively greet shoppers, and promote loyalty programs to enhance the customer journey.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s brand standards.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
• Training & Development: Conduct onboarding, ongoing coaching, and performance reviews to elevate associate skill sets.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect both staff and shoppers.
• Performance Metrics: Monitor sales, shrink, and customer satisfaction metrics; collaborate with management to meet or exceed targets.
• Communication: Provide clear, timely updates to store leadership and associates, fostering transparency and accountability.
• Continuous Improvement: Identify opportunities to streamline processes, reduce waste, and enhance the overall customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a high‑volume, fast‑paced environment.
• Excellent verbal and written communication skills, with a keen eye for detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in POS systems and basic data entry.
• Valid driver’s license and reliable transportation (if required for travel between locations).

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Background in loss prevention or store shrink reduction initiatives.
• Knowledge of labor regulations and compliance best practices.
• Previous experience in a multi‑store or regional leadership capacity.
• Certification in retail management or customer service excellence.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and develop a high‑performing team.
• Analytical Thinking: Use data to drive decisions and improve operational efficiency.
• Problem‑Solving: Resolve issues quickly while maintaining a positive atmosphere.
• Time Management: Prioritize tasks and manage multiple responsibilities simultaneously.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Integrity: Uphold confidentiality and ethical standards in all interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured onboarding and continuous training programs that cover product knowledge, customer service, and leadership skills.
• Mentorship from senior leaders who share their expertise and guide your professional development.
• Cross‑functional projects that expose you to merchandising, marketing, and operations.
• Clear promotion pathways to roles such as Store Manager, District Manager, or Regional Operations Lead.
• Leadership development workshops, online courses, and tuition reimbursement for relevant certifications.

Work Environment & Company Culture

brighthush fosters a culture of respect, collaboration, and innovation. Our employees enjoy:

• A supportive, inclusive workplace that values diverse perspectives.
• Open communication channels, including an open‑door policy with senior leadership.
• Regular team events, recognition programs, and community outreach initiatives.
• Flexible scheduling options, including nights and weekends, to accommodate life outside of work.
• A focus on work‑life balance, with paid time off, parental leave, and wellness resources.

Compensation & Benefits

We offer a competitive starting salary ranging from $14.00 to $14.50 per hour, commensurate with experience and qualifications. In addition, you’ll receive a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Flexible spending accounts (HSA, FSA) and health savings options.
• Life insurance and short‑/long‑term disability coverage.
• Paid holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Pet insurance, legal insurance, and credit union membership.
• Childcare and cell phone discounts.
• Referral bonuses and scholarship programs.
• Adoption assistance and other family‑friendly benefits.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please contact your brighthush representative.

Location & Schedule

Position: Customer Experience Coordinator Store: 0810 Selma, TX (brighthush Store) Address: 8324 Agora Parkway, Selma, TX 78155 Schedule: Flexible, including nights and weekends

How to Apply

Ready to elevate your retail career and make a lasting impact on customers and teammates alike? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable shopping moments, leading a passionate team, and driving business success. If you’re ready to bring your enthusiasm, leadership, and customer‑first mindset to a dynamic retail environment, we want to hear from you. Apply today and start your journey with brighthush—where every day is an opportunity to grow, learn, and shine.