Customer Operations Program Manager – Retail Replenishment & Analytics Lead for brighthush

About brighthush

brighthush is a trailblazing leader in the premium beverage industry, renowned for crafting high‑quality coffees and powdered drinks that delight consumers across retail, foodservice, and e‑commerce channels. With a commitment to sustainability, innovation, and exceptional customer experience, brighthush has built a global footprint that spans continents and cultures. Our mission is to bring the brightest flavors to every table, and we do so by combining cutting‑edge technology, data‑driven insights, and a passionate team that thrives on collaboration and continuous improvement.

Why Join brighthush?

• Impactful Work: You will shape the future of our customer operations, ensuring that our products reach shelves and tables on time, every time.
• Growth Opportunities: From mentorship programs to cross‑functional projects, brighthush invests in your professional development and career trajectory.
• Inclusive Culture: We celebrate diversity, foster open communication, and empower every team member to bring their authentic self to work.
• Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, health benefits, and a generous paid time‑off policy.
• Work‑Life Balance: Flexible remote options and a supportive environment that values your well‑being.

Position Overview

As the Customer Operations Program Manager at brighthush, you will be the linchpin between our retail partners and internal teams. Your expertise in replenishment analytics, process optimization, and stakeholder management will drive efficiencies across the supply chain, ensuring that our premium beverages consistently meet market demand. This role is ideal for a seasoned operations professional who thrives in a fast‑paced, data‑rich environment and is eager to lead transformative initiatives that elevate customer satisfaction.

Key Responsibilities

• Strategic Replenishment Planning: Own the end‑to‑end replenishment cycle for brighthush’s retail partners, leveraging Retail Link, Nova, and other analytics platforms to forecast demand, set reorder points, and optimize inventory levels.
• Data Analysis & Insight Generation: Conduct deep dives into sales, inventory, and shipment data to identify trends, anomalies, and opportunities for improvement. Translate findings into actionable recommendations for cross‑functional teams.
• Continuous Improvement Leadership: Champion Kaizen initiatives, Six Sigma projects, and other process‑enhancement methodologies to reduce lead times, shrinkage, and stockouts.
• Stakeholder Collaboration: Serve as the primary liaison between brighthush’s supply chain, marketing, finance, and retail partners. Facilitate regular status meetings, performance reviews, and joint planning sessions.
• Tool & System Management: Maintain and optimize the use of Retail Link, Nova, Madrid, Scintilla, ASPEN, Supplier One, and Microsoft Excel. Provide training and support to internal users.
• Travel & On‑Site Engagement: Travel to key retail locations (Bentonville, Little Chute, and other strategic sites) to conduct on‑site audits, build relationships, and gather real‑time feedback.
• Reporting & Dashboards: Design and maintain executive‑level dashboards that track replenishment KPIs, forecast accuracy, and operational performance.
• Risk Management: Identify potential supply chain risks (e.g., demand spikes, supplier disruptions) and develop mitigation plans in collaboration with risk and compliance teams.

Essential Qualifications

• Bachelor’s degree in Business, Supply Chain, Operations, Analytics, Marketing, or a related discipline.
• 4–7 years of progressive experience in customer operations or replenishment, preferably within the retail or consumer goods sector.
• Hands‑on experience with Retail Link and Nova platforms, including data extraction, reporting, and performance analysis.
• Proficiency in Microsoft Excel (advanced formulas, pivot tables, VBA, and data visualization).
• Strong analytical mindset with the ability to translate complex data sets into clear, actionable insights.
• Excellent communication skills—both written and verbal—across all levels of the organization and with external partners.
• Demonstrated ability to lead cross‑functional projects and drive results in a matrixed environment.
• Willingness to travel as required to support on‑site operations and partner engagements.

Preferred Qualifications

• Experience with Madrid, Scintilla, ASPEN, or Supplier One tools.
• Knowledge of retail industry best practices, including category management, shelf‑space optimization, and promotional planning.
• Project management certification (PMP, Lean Six Sigma, or equivalent).
• Fluency in additional languages (Spanish, French, or German) is a plus.
• Prior experience working with large retail chains such as Walmart or Sam’s Club (now referred to as brighthush in this context).

Skills & Competencies

• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
• Project Leadership: Proven track record of managing multiple initiatives simultaneously while meeting deadlines and budgets.
• Stakeholder Management: Skilled at building trust, negotiating, and influencing across diverse groups.
• Process Optimization: Familiarity with continuous improvement frameworks and a passion for streamlining operations.
• Technology Savvy: Comfortable navigating ERP systems, data warehouses, and BI tools.
• Adaptability: Thrives in a dynamic environment, quickly adjusting priorities as market conditions evolve.
• Customer‑Centric Mindset: Deep commitment to delivering exceptional value to retail partners and end‑customers.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our growth. As a Customer Operations Program Manager, you will:

• Lead high‑impact projects that shape the company’s operational strategy.
• Collaborate with senior leaders across supply chain, finance, and marketing.
• Participate in leadership development programs and mentorship circles.
• Gain exposure to international markets and cross‑border logistics.
• Earn certifications in advanced analytics, supply chain management, or project leadership through our learning portal.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and collaboration. Our remote‑first approach is complemented by bi‑annual in‑person retreats that bring teams together for strategy sessions, team‑building activities, and community outreach. We celebrate achievements with quarterly awards, spontaneous coffee tastings, and a vibrant social calendar that includes virtual game nights, wellness challenges, and volunteer opportunities.

Compensation & Benefits

• Base Salary: Competitive range of USD 90,000 – 112,000 per year, commensurate with experience.
• Performance Bonus: Annual bonus potential tied to individual and company performance metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous PTO, sick leave, and parental leave policies.
• Professional Development: Reimbursement for courses, certifications, and conferences.
• Remote Flexibility: Work from home with optional office days in Bentonville or Little Chute.
• Perks: Employee discounts on brighthush products, free coffee at the office, and a subscription to a digital learning platform.

How to Apply

Ready to bring your expertise to brighthush and drive transformative change in customer operations? Click the link below to submit your application and join a team that values innovation, collaboration, and a passion for excellence.

Apply to this role at brighthush

Join brighthush Today

We’re excited to meet a dynamic, data‑driven professional who is eager to elevate our customer operations and contribute to the success of our premium beverage portfolio. If you’re ready to make a tangible impact, grow your career, and be part of a culture that celebrates creativity and results, we encourage you to apply now.