Remote Customer Service Representative – Indiana Residents – Join brighthush’s High‑Paced, Structured Contact Center

About brighthush and the Opportunity

brighthush is a leading global customer experience partner that powers the after‑sales journeys of some of the world’s most recognizable automotive brands. With a culture rooted in humility, inclusivity, and relentless attention to detail, we help our clients deliver seamless, personalized service that turns routine interactions into memorable moments. We’re expanding our remote contact center footprint and are looking for a dedicated, high‑energy Customer Service Representative to join our Indiana‑based team.

Role Overview

As a Remote Customer Service Representative at brighthush, you will serve as the primary liaison between vehicle owners and dealership service teams. Your day will be fast‑paced, structured, and focused on delivering accurate, timely solutions while maintaining a positive, empathetic tone. You’ll work from home, but you’ll be part of a highly organized contact center environment that values consistency, quality, and continuous improvement.

What Your Day Looks Like

• Steady Call Volume: You’ll handle a high volume of inbound and outbound calls, chats, and emails, ensuring minimal downtime between interactions.
• Emotionally Demanding Situations: You’ll support customers experiencing a range of emotions—frustration, confusion, excitement—requiring patience, empathy, and professionalism.
• Monitored Environment: Calls may be recorded and monitored for quality and compliance, so you’ll consistently adhere to best practices.
• Repetitive by Design: You’ll follow a standardized process for many similar conversations, which requires focus and attention to detail.
• Structured Scheduling: Your schedule will be assigned and may change quarterly based on performance and business needs. Reliability and punctuality are essential.
• Multitasking: While on the phone, you’ll navigate multiple systems and resources to research and resolve customer requests.
• Documentation: Accurate, real‑time documentation of each interaction is a core part of the role.
• Multi‑Channel Support: Phone is primary, but you’ll also handle chat, email, and other communication channels as needed.

Key Responsibilities

• Provide timely, accurate solutions through inbound and outbound conversations across phone, chat, and email.
• Utilize web‑based tools and internal systems to research customer inquiries and resolve cases efficiently.
• Document each interaction clearly and accurately in the CRM, ensuring compliance with data‑privacy standards.
• Manage assigned cases from initiation to resolution, following defined steps and completing required actions.
• Maintain a positive, upbeat attitude even during high‑volume or emotionally charged interactions.
• Adhere to quality and compliance guidelines, including call monitoring and recording protocols.
• Collaborate with team members and supervisors to continuously improve processes and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience in a call center, retail, hospitality, or similar environment.
• Excellent written and verbal communication skills.
• Empathy, dependability, and the ability to remain calm under pressure.
• Strong multitasking abilities and proficiency with computers and web browsers.
• Comfort with AI tools and resources.
• Typing speed of at least 25 words per minute (free typing test available online).
• Ability to pass a pre‑employment background check and drug screen.
• Availability to work shifts Monday‑Saturday, 8 a.m. – 9 p.m. Eastern Time (adjusted for other time zones).
• Reliable, punctual attendance; schedules are time‑sensitive.

Preferred Qualifications

• Experience in automotive or technical support environments.
• Knowledge of CRM systems and call‑center software.
• Experience with remote work setups and self‑management.
• Additional language skills beyond English.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong organizational skills and attention to detail.
• Adaptability to changing processes and priorities.
• Team collaboration and willingness to share best practices.
• Resilience and emotional regulation in fast‑paced environments.
• Proficiency in Microsoft Office, Google Workspace, and CRM platforms.

Work Environment & Culture at brighthush

brighthush fosters a culture of continuous learning, innovation, and mutual respect. Even though you’ll be working from home, you’ll be part of a vibrant, collaborative team that values transparency, accountability, and personal growth. Our remote contact center is structured yet flexible, providing the support you need to thrive while maintaining a healthy work‑life balance.

Career Growth & Learning Opportunities

• Structured career ladder with clear advancement paths from Customer Service Representative to Team Lead, Supervisor, and beyond.
• Access to ongoing training programs, including product knowledge, soft‑skills development, and leadership courses.
• Mentorship from experienced leaders and peers.
• Opportunities to cross‑train in other departments such as technical support, sales, or operations.
• Recognition programs that celebrate high performance and innovation.

Compensation, Perks, and Benefits

While the base salary is competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support your well‑being, both inside and outside of work.

• Health & Wellness: Medical, dental, and vision coverage; paid time off; wellness program with rewards for annual check‑ups; programs to quit tobacco and manage chronic conditions.
• Financial: 401(k) with company match; flexible spending account (FSA); life insurance; short‑ and long‑term disability insurance.
• Convenience: 24/7 access to virtual doctors via Teladoc; 24/7 nurse help desk; free 24/7 support for benefit questions and claims; guidance for family, financial, and estate planning.
• Remote Work Support: Home‑office stipend (subject to location and role); high‑speed wired internet requirement; ergonomic equipment guidelines.
• Professional Development: Tuition reimbursement, conference sponsorships, and skill‑building workshops.

Remote Work Requirements

• Michigan resident (or Indiana resident for this posting).
• Secluded, Apply for this job