Customer Quality Manager – Championing Brighthush’s Commitment to Exceptional Food Safety, Customer Satisfaction, and Continuous Improvement

About Brighthush

Brighthush is a global leader in the food manufacturing industry, renowned for delivering premium, safe, and innovative products to consumers worldwide. With a portfolio that spans from artisanal sauces to ready‑to‑eat meals, we combine culinary creativity with rigorous quality standards to create experiences that delight our customers and protect their health. Our mission is to set the benchmark for food safety and quality, ensuring every product that leaves our facilities meets the highest expectations of taste, nutrition, and safety.

At Brighthush, we believe that quality is not a checkbox but a culture—one that permeates every decision, every process, and every interaction. Our teams are empowered to challenge the status quo, collaborate across disciplines, and continuously refine our practices. We are looking for a dedicated, analytical, and customer‑centric professional to join our Quality Assurance family as a Customer Quality Manager and help us maintain the trust of our partners and consumers.

Role Overview

As the Customer Quality Manager at Brighthush, you will serve as the primary liaison between our customers and internal quality teams. Your mission is to translate customer expectations into actionable quality standards, manage inquiries and complaints with precision, and drive continuous improvement initiatives that reinforce Brighthush’s reputation for excellence.

Key Responsibilities

• Customer Expectations Management: Translate and communicate customer quality expectations—including limits, values, specifications, and service commitments—to the Customer Quality Technical team, Quality & Food Safety Program Managers, and site leadership.
• Primary Customer Contact: Act as the go‑to point of contact for all customer quality inquiries, complaints, reviews, and follow‑ups, ensuring timely and accurate responses.
• Customer Quality Reviews: Initiate, document, and maintain comprehensive quality reviews that incorporate evidence, trend analysis, action owners, and follow‑up actions to bolster customer confidence.
• Cross‑Functional Collaboration: Partner with the Customer Quality Analyst and FSQ teams to analyze complaints, KPIs, customer feedback, controllable incidents, and emerging trends.
• Supplier Assurance Coordination: Coordinate customer supplier‑assurance questions with Quality, Procurement, and Technical Services owners, ensuring alignment between customer expectations and documented supplier controls.
• Risk Escalation: Promptly identify and elevate material risks, ensuring that all customer‑facing communications are factual, reviewed, and consistent with verified evidence.
• Continuous Improvement: Lead initiatives that transform customer feedback and KPI trends into actionable improvements across the supply chain.
• Leadership & Culture: Model Brighthush’s Core Values, foster a culture of accountability, and mentor team members to achieve their professional goals.

Essential Qualifications

• Bachelor’s degree in Food Science, Quality Management, Business, or a related field (equivalent experience considered).
• Minimum of five years in food‑manufacturing quality, customer quality, complaint management, or a related customer‑facing technical role.
• Proven ability to communicate complex technical findings clearly and professionally to diverse stakeholders.
• Strong analytical skills with experience in trend review, KPI analysis, and data‑driven decision making.
• Excellent project management skills, capable of juggling multiple priorities in a fast‑paced environment.
• High integrity, sound judgment, and a collaborative mindset.
• Willingness to provide after‑hours support for critical issues when required.

Preferred Qualifications

• Experience with customer audits, quality reviews, or supplier‑assurance coordination.
• Knowledge of ISO 22000, HACCP, or other food safety certification frameworks.
• Proficiency in using quality management software (e.g., SAP QM, MasterControl).
• Previous leadership experience within a quality or compliance function.

Skills & Competencies

• Customer‑Centric Communication: Ability to translate customer expectations into clear, actionable internal directives.
• Analytical Thinking: Strong data interpretation skills to identify root causes and trends.
• Problem Solving: Creative and decisive approach to resolving complex quality issues.
• Stakeholder Management: Build and maintain strong relationships with internal teams and external partners.
• Adaptability: Thrive in dynamic environments and manage shifting priorities.
• Leadership: Inspire and develop team members, fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At Brighthush, your professional development is a top priority. As a Customer Quality Manager, you will:

• Lead cross‑functional projects that span multiple sites and functional areas.
• Participate in global quality strategy sessions and contribute to industry‑leading best practices.
• Access to internal training programs, certifications, and mentorship from senior leaders.
• Opportunity to transition into broader quality, compliance, or supply‑chain leadership roles.

Work Environment & Culture

Brighthush offers a collaborative, inclusive, and high‑energy workplace where innovation is celebrated. Our teams are empowered to:

• Challenge existing processes and propose data‑driven improvements.
• Share knowledge across departments through regular cross‑functional workshops.
• Balance autonomy with support from experienced mentors.
• Participate in community outreach and sustainability initiatives that align with our commitment to responsible food production.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, Brighthush offers a competitive salary package that includes:

• Performance‑based bonuses tied to quality metrics and customer satisfaction.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and flexible work arrangements.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee discount program for Brighthush products.

How to Apply

Ready to take the next step in your career and help Brighthush maintain its leadership in food quality and safety? Click the link below to submit your application and join a team that values integrity, innovation, and customer focus.